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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,157 Reviews

3,157 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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December 16, 2019

Quick and Easy Service Visit My recent service at Dirito Brothers was incredibly easy, and they got me out even more quickly than they said they would. I bring my car here every t More

by brian.alexander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Dec 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for giving us a chance to earn your business and for the awesome review!

December 15, 2019

Excellence Every aspect of our experience, from the time I called to make the appointment for the recall service to the moment we drove the car off the the lot w More

by INDUBIOUS.BATTLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : gentleman who logged the car in, lady who took care the paperwork, lady who drove me home, and , of course Kevin.
Dec 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

We can't thank you enough for being a loyal customer over the years and for trusting us with your business, please accept our sincerest gratitude for sharing your story about your experiences at Dirito Brothers Volkswagen.

December 14, 2019

Exceptional service They give friendly, fast ,and efficient service. They handled my recall notice for my 2018 Jetta. They fixed the problem to the manufacturer’s speci More

by HEIDIHEFZI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad you got your recall fixed properly and efficiently, thank you!

December 14, 2019

Friendly and efficient They explained everything up front and were accommodating to my schedule. Everyone was very professional and courteous. Communication regarding servic More

by cee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad everything was efficient and that details were communicated to you in a timely manner!

December 13, 2019

Great service Great service. Timely completion of the car. Didn’t have to wait when I picked up the car. Didn’t have to wait to be transported to my office. More

by LACOLAO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear your visit went so smoothly and efficiently, thank you so much!

December 13, 2019

Excellent service I have been coming to the store for years now and always they take great care of me. I recently brought my VW E-Golf in for its first service and Dann More

by SWIFT925
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Ritola, Danny Keen
Dec 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for being a long-time customer, we certainly appreciate you trusting us with your business over the years, it means alot!

December 12, 2019

Service I love coming to Dorrito Bros they’re always so nice sufficient on time and courteous, I will continue to send customers to Dorrito Bros whether it be More

by madisonl21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Dec 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know that you consistently receive high quality service here, and for trusting us with your business over the years!

December 12, 2019

The Best Customer Service the best customer service at this VW! My boyfriend was so impressed at how easy they make the process to get your car serviced. Thank you!!! More

by KYLEEJ0YY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for the awesome review!

December 11, 2019

Service recall item and trouble shoot a rattle under car The service was completed in a timely manner and Marina was quick to communicate the progress while I was waiting for my vehicle . The experience was More

by Scorpion5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you, it's nice to hear everything went so smoothly!

December 10, 2019

Great experience. Excellent service from Shannon Sousa. I always enjoy working with her to keep my VW in top shape. Shannon is a good communicator, knowledgeable, and More

by JUFLETCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know that Shannon provided you with such excellent service!

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