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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,124 Reviews

3,124 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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November 25, 2019

service was excellent Service on the car was excellent and on time. When did you stop washing the cars after a service? My last two vehicles did not get washed. More

by stevedutto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Steve, we appreciate the feedback, and please note we have discontinued the washes due to ongoing drought concerns.

November 25, 2019

Quick and great service. Great service. Appreciate the quick responses to texts. Keep me updated on the process. Always asked before performing any work that would cost money. More

by ejcheung
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

We work hard to keep our customers informed throughout the process so it's great to hear our efforts are paying off!

November 24, 2019

Excellent Service My recent experience at Dirito Bro’s VW was great would highly recommend if you need service on your VW or need to buy a new car More

by elliott_hull
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five star review and recommendation Elliott!

November 24, 2019

Purely pleasant visit It was not only an excellent service but also a pleasant experience, even though it was for an unexpected recall. I will definitely visit this dealers More

by mcowisback
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel
Nov 26, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad your recall visit was better than you expected! Thank you!

November 24, 2019

Excellent experience. Came on time with prior appointment. After checking in, Marina was very professional; shuttle ready. Car finished within the schedule, shuttle picked me up. Cost was reasonable, did not f More

by ADRIANGO24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't know the lady cashier's name.
Nov 26, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know about your experience here in our service department, we appreciate the input.

November 23, 2019

Excellent customer service and expertise for my Tiguan I recently serviced my Volkswagen Tiguan with Dirito brothers at Walnut Creek. Prompt and excellent service was offered. In particular I really apprec More

by ravirajashree
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the feedback about your service visit Ravira!

November 22, 2019

Service Danny provided excellent service. I received an accurate and was quickly diagnosed, then they did a great job and I am happy to have my VW back More

by THOMASMORGANFRENZA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lesley The shuttle driver. Great driver and conversation.., Danny Keen
Nov 26, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Thomas, I know Danny will appreciate the kind words!

November 21, 2019

Oil, Tire, and tecall Quick and easy work. They completed the work before the promised time. I had other appointments that day so it was really appreciated. My car runs a g More

by HPLPAUL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear from a long-time customer that you have been consistently receiving high quality service over the years, thank you for continuing to trust us with your business!

November 21, 2019

Excellent Experience We were treated with outstanding customer service, very courteous and helpful. We will continue to go back and recommend them. Thank you The Diam More

by dnndiamond
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Keen
Nov 26, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the wonderful review and recommendation Diamond Family! We appreciate your business!

November 21, 2019

My Review Staff was helpful and helped me with what I needed done very quickly. The service was quick and satisfactory. I would recommend getting service here i More

by John008003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Nov 26, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the feedback and recommendation John!

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