Dirito Brothers Walnut Creek Volkswagen - Service Center

Just a follow-up visit Dirito took care of a couple of things, non-problems, that were lagging from previous much more extensive work, quickly (about a day), and supplied a Dirito took care of a couple of things, non-problems, that were lagging from previous much more extensive work, quickly (about a day), and supplied a rental. More

Expensive but good I come over the hill from Berkeley. The cost of service here is higher than I’ve ever paid, but I’ve gotten excellent service at both the service cent I come over the hill from Berkeley. The cost of service here is higher than I’ve ever paid, but I’ve gotten excellent service at both the service center and from sales. Worth it, considering the poor experiences I’ve had elsewhere. I’d rather pay for quality than deal with hassle and stress. I bring my laptop so I can get work done in the waiting room. They have a nice room and coffee. Thanks again Dirito Brothers! More

Oil Change and First Year Evaluations All staff gave superb service from beginning to end of visit. Marina efficiently logged my car into the system, explained the forms and the full car c All staff gave superb service from beginning to end of visit. Marina efficiently logged my car into the system, explained the forms and the full car check covered by the mechanics under my lease service contract. More

Service performed on 12/23/19 Perfect! No issues at all! Easy to schedule service appt. and reschedule without any problem. On time performance and done earlier than expected. Like Perfect! No issues at all! Easy to schedule service appt. and reschedule without any problem. On time performance and done earlier than expected. Liked the updates via text. Thank you! More

Professional process from appointment through pick-up Two recall repairs were performed professionally and all required parts were available. The overall experience was pleasant in a very attractive fac Two recall repairs were performed professionally and all required parts were available. The overall experience was pleasant in a very attractive facility. We will definitely return to have our car serviced there. More

Best CarDealership I have bought VW's for the past 12 years. Sales people are nice not pushy, I usually see the Dirito brothers siting at their desks and open to comment I have bought VW's for the past 12 years. Sales people are nice not pushy, I usually see the Dirito brothers siting at their desks and open to comments from customers and the service department os wonderful- friendly, helpful, professional and always ready to explain things thoroughly. Next time i need a car I an definately going back. More

Great Service The service experience is top-notch. Everyone in the service department is friendly and efficient. They notify you when it is complete and the vehic The service experience is top-notch. Everyone in the service department is friendly and efficient. They notify you when it is complete and the vehicle is ready when you get there. More

Very professional. Courteous Perfect. Everyone was professional and courteous. Cost efficient. Clean. Good location. Nice people. I always recommend. Merry Christmas I lol forwa Perfect. Everyone was professional and courteous. Cost efficient. Clean. Good location. Nice people. I always recommend. Merry Christmas I lol forward to my next service appointment. Ron Dirito eats pizza with a fork More

Excellent, efficient, prompt I was able to schedule my Jetta Park/Recall for the time I wanted, was greeted promptly by the garage agent, and finished the process with Kevin, alwa I was able to schedule my Jetta Park/Recall for the time I wanted, was greeted promptly by the garage agent, and finished the process with Kevin, always a comforting presence in Service. I was offered a ride home but didn't need it. Kevin texted me when the replacement was completed. More

80K Service - was an expensive one. My service advisor did a great job of qualifying the work for me; so that I could understand the dollar amount. I very much appreciate it. The timin My service advisor did a great job of qualifying the work for me; so that I could understand the dollar amount. I very much appreciate it. The timing of processing the paperwork was a little slow, but otherwise, no complaints on my part. It’s important for me to know what I’m buying and Danny addressed that. More