Dirito Brothers Walnut Creek Volkswagen - Service Center

Kevin Is awesome! Dropping off the car, reviewing what needs to done to the car is always easy and convenient. Kevin is attentive and helpful. I appreciate the shuttle Dropping off the car, reviewing what needs to done to the car is always easy and convenient. Kevin is attentive and helpful. I appreciate the shuttle home as well. More

Good customer service Very friendly staff! Marina took care of everything for us, even driving our car herself to test the fast charger. And Walnut Creek is much closer tha Very friendly staff! Marina took care of everything for us, even driving our car herself to test the fast charger. And Walnut Creek is much closer than VW San Rafael. Thanks for the good service. More

did not know tire roatation would cost money i understood wipers had a cost and labor too. was not told that tire rotation was not part of service package. the drought is over, if you don't was i understood wipers had a cost and labor too. was not told that tire rotation was not part of service package. the drought is over, if you don't wash car I get it. at least clean the windshield! More

Atlas They just know what to do. Very engaged. Great customer service. Easily accessible. Always great at reminding their customers about their appointment They just know what to do. Very engaged. Great customer service. Easily accessible. Always great at reminding their customers about their appointment. You have nothing to worry about! More

annual prepaid maintenance I was able to get an appoint for car service immediately. Car was ready for pick up in 1.5 hours. My car is kept spotless and has very low mileage so I was able to get an appoint for car service immediately. Car was ready for pick up in 1.5 hours. My car is kept spotless and has very low mileage so I imagine working on my car was simple...needless to say, appointment scheduling, quick service and fast shuttle made this a great experience. More

Side View Mirror Repair Tim was knowledgeable, provided great communication and follow-up. The rest of the VW Dorito Brothers team were kind and helpful. I will be back! Tim was knowledgeable, provided great communication and follow-up. The rest of the VW Dorito Brothers team were kind and helpful. I will be back! More

Great service visit I always enjoy the service appointments with Dirito Brothers. It is a pleasant experience with no pressure and I leave each time looking forward to ou I always enjoy the service appointments with Dirito Brothers. It is a pleasant experience with no pressure and I leave each time looking forward to our next appointment. This particular appointment was no disappointment. With the holidays approaching I knew that my finances could not support the full scope of all the work that was needed but I was given options and, without pressure, was able to meet my minimum needs and schedule a more affordable time for the remainder of the work. I was glad to know the recommendations for service and how to better budget for the next visit. I appreciate the honesty and the lack of guilt it gave me when I could not do all that I should have for my car. With full confidence in my service team, I will bring my car back in the spring and complete the work that I should have done this time. I am in safe hands thanks to your reliable team. More

Excellent service On time and flexible hours. They also provides shuttle service all the way to San Ramon area.I have been going to this dealer for servicing my car sin On time and flexible hours. They also provides shuttle service all the way to San Ramon area.I have been going to this dealer for servicing my car since 2010. More

Marina - excellent customer service Marina was extremely helpful and beyond personable. Her kind demeanor and smiling face were so welcoming on a Weds morning. She was well informed on w Marina was extremely helpful and beyond personable. Her kind demeanor and smiling face were so welcoming on a Weds morning. She was well informed on what my car needed and she was prompt, time-efficient and honest in everything. More

Amazing service They were fast friendly and very helpful. Tim was an excellent service manager for me. I would highly recommend Volkswagen for any future customers th They were fast friendly and very helpful. Tim was an excellent service manager for me. I would highly recommend Volkswagen for any future customers thanks. More