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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,157 Reviews

3,157 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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November 27, 2019

quick and easy Service was easy and effortless. Shuttle service was quick and drivers were friendly. It was just basic service and some recall work and it was smoo More

by Brent.Hughes0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for the five star review Brent!

November 26, 2019

60000 mile service I brought my car in and Tim was great at explaining what each item listed out on the 60000 mile service ment. He was conscious of the time it would ta More

by megan.frisch93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Nov 27, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear Tim made sure you were well-informed about the process, thanks Megan!

November 25, 2019

Quick and great service. Great service. Appreciate the quick responses to texts. Keep me updated on the process. Always asked before performing any work that would cost money. More

by ejcheung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

We work hard to keep our customers informed throughout the process so it's great to hear our efforts are paying off!

November 25, 2019

Dirito Brothers VW EXCELLENT CUSTOMER SERVICE Great fast personalized service. Car was ready before quoted time. Clean and comfortable waiting area. Great attention to detail to optimize custom More

by MINERVADERVA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Keen
Nov 27, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for the five star review Minerva!

November 25, 2019

service was excellent Service on the car was excellent and on time. When did you stop washing the cars after a service? My last two vehicles did not get washed. More

by stevedutto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Steve, we appreciate the feedback, and please note we have discontinued the washes due to ongoing drought concerns.

November 24, 2019

Excellent experience. Came on time with prior appointment. After checking in, Marina was very professional; shuttle ready. Car finished within the schedule, shuttle picked me up. Cost was reasonable, did not f More

by ADRIANGO24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't know the lady cashier's name.
Nov 27, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know about your experience here in our service department, we appreciate the input.

November 24, 2019

Purely pleasant visit It was not only an excellent service but also a pleasant experience, even though it was for an unexpected recall. I will definitely visit this dealers More

by mcowisback
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
Nov 27, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad your recall visit was better than you expected! Thank you!

November 24, 2019

Excellent Service My recent experience at Dirito Bro’s VW was great would highly recommend if you need service on your VW or need to buy a new car More

by elliott_hull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five star review and recommendation Elliott!

November 23, 2019

Excellent customer service and expertise for my Tiguan I recently serviced my Volkswagen Tiguan with Dirito brothers at Walnut Creek. Prompt and excellent service was offered. In particular I really apprec More

by ravirajashree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the feedback about your service visit Ravira!

November 22, 2019

Service Danny provided excellent service. I received an accurate and was quickly diagnosed, then they did a great job and I am happy to have my VW back More

by THOMASMORGANFRENZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lesley The shuttle driver. Great driver and conversation.., Danny Keen
Nov 27, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Thomas, I know Danny will appreciate the kind words!

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