Dirito Brothers Walnut Creek Volkswagen - Service Center

Nice people, short wait, excellent service - but Used shuttle this time. Awesome driver, awesome service representative. Excellent experience. BUT = Dirito Bros. used to offer a simple wash and Used shuttle this time. Awesome driver, awesome service representative. Excellent experience. BUT = Dirito Bros. used to offer a simple wash and cleaning with service visit. I know the drought years caused the company to cease that activity, but I miss having a shinning new car look when I pick up my car. It would be nice to see that extra service revived as shiny new car looks are good like an advertisement for the VW cars. More

Jetta 125,000 service Danny was a great service champion. He quickly found all the items I needed to check on my vehicle. Drop off was easy. Pick up was easy too. He even Danny was a great service champion. He quickly found all the items I needed to check on my vehicle. Drop off was easy. Pick up was easy too. He even worked with me on the final bill which was a hefty one. But I was expecting it since I purchased the vehicle from a private party a few months before. More

Trust your service advisors I can send my daughter here for service and know she is being treated awesome. The group always explains the issues and treats her with kindness and r I can send my daughter here for service and know she is being treated awesome. The group always explains the issues and treats her with kindness and respect. Great follow up and as a parent don't have to worry. Great people!! Mark D More

Great service, very friendly staff, convenient location. Quick service and great response, friendly, experience, convenient location, explanation what kind of problem and explanation what part will under war Quick service and great response, friendly, experience, convenient location, explanation what kind of problem and explanation what part will under warranty, and try to offer some discount . Thank you More

Prompt service Danny was able to get me in first thing and had the car done in 4 hours. That and with great shuttle service this was a great experience. Danny was able to get me in first thing and had the car done in 4 hours. That and with great shuttle service this was a great experience. More

Quick, Informative and Friendly Service Kevin was very prompt, friendly and he was very transparent about the length of my wait. He was also able to direct us restaurants and shops to pass t Kevin was very prompt, friendly and he was very transparent about the length of my wait. He was also able to direct us restaurants and shops to pass time. Overall satisfied with the service and interaction at Dirito Brothers Walnut Creek Volkswagen. More

NOx Sensor Warranty Repair My TDI was taken care of under warranty. Marina communicated with me during the process. I was able to get the repair taken care of for free. The r My TDI was taken care of under warranty. Marina communicated with me during the process. I was able to get the repair taken care of for free. The repair was completed in the timeline they had given me upfront. More

Excellent Service Service (roof rack and box installation) was done in under 1 hour. Tech was able to show me how to install/remove equipment by myself. Service (roof rack and box installation) was done in under 1 hour. Tech was able to show me how to install/remove equipment by myself. More

Always a pleasure From scheduling the appointment online to driving out the doors with my car. The team is outstanding and helpful. I highly recommend for you and your From scheduling the appointment online to driving out the doors with my car. The team is outstanding and helpful. I highly recommend for you and your car. More

40k service Timely, professional and the service Rep was awesome.. Shannon Sousa rocked it.. all the work was done to expectation, it was done faster than promis Timely, professional and the service Rep was awesome.. Shannon Sousa rocked it.. all the work was done to expectation, it was done faster than promised and the experience was great. More