Dirito Brothers Walnut Creek Volkswagen - Service Center

Saab service We have a Saab 9-5 that needed service so it would pass its smog requirements. O was able to make an appointment for a good day and time and brought t We have a Saab 9-5 that needed service so it would pass its smog requirements. O was able to make an appointment for a good day and time and brought the car in. Was greeted promptly and took care of the paperwork. Caught their complementary shuttle to the Walnut Creek shopping district. When the time came that the car was to be ready a return shuttle was used. All and all the experience with the dealership was very good. More

Great It is always a great experience at VW in walnut creek. The Greeter is not very friendly and sit at a desk with an ipad until you leave your car and he It is always a great experience at VW in walnut creek. The Greeter is not very friendly and sit at a desk with an ipad until you leave your car and he appears. And he asks for your keys..but I don't leave them so they dont take the car away right away. Everyone else is amazing and helpful. Great experience. More

Terrific service, very attentive and experienced staff. I thought Kevin was terrific, he took care of us on very short notice and was knowledgeable and clear and a super nice guy. Thanks, Kevin, we'll keep I thought Kevin was terrific, he took care of us on very short notice and was knowledgeable and clear and a super nice guy. Thanks, Kevin, we'll keep coming back! More

Car trouble with brand new atlas My atlas is already having problems. The spark plugs were misfiring on a brand new car. I’ve had it two months and this should t happen. I took the ca My atlas is already having problems. The spark plugs were misfiring on a brand new car. I’ve had it two months and this should t happen. I took the car in and the problem was resolved. Siri to works to try to fix things promptly. More

Need some work We usually have Kevin as our customer service person but that morning we had someone else. He was fine/ok. We received word that my car was finished ( We usually have Kevin as our customer service person but that morning we had someone else. He was fine/ok. We received word that my car was finished (which it was done early). I went down a while later to pick up the car and once again they took a very long time to find my car. The last serval times I have gone to pick up my car they have either forgotten to call it up, couldn’t find it or took a very long time to bring it up for some reason. When they finally brought it up which is another story, I looked at the tires and they didn’t look like new tires. They looked dirty and had lubricant on them and my wheels. If they had the time to finish early the least they could do was wipe off the crud. I think that the customer service here the last several times has gone down (except for Kevin). Doing the little things makes a huge difference. Just kind of disappointed. More

painless Marina was very friendly and helpful. Explained all steps along the way. Answered all questions in details. Enjoyed servicing my Jetta here for the la Marina was very friendly and helpful. Explained all steps along the way. Answered all questions in details. Enjoyed servicing my Jetta here for the last 3 years. More

Great Service Awesome service appointment. Marina Felix took great care of me and my vehicle. Thanks LP bring all of my future VWs to your shop. Thanks! Awesome service appointment. Marina Felix took great care of me and my vehicle. Thanks LP bring all of my future VWs to your shop. Thanks! More

Timely, knowledgeable service I needed to fit a 90K service into my existing schedule. Staff was accommodating and very personable. Car was ready as promised. Having purchased my 2 I needed to fit a 90K service into my existing schedule. Staff was accommodating and very personable. Car was ready as promised. Having purchased my 2011 Tiguan from Dirito Broz., I am still a happy customer and will continue looking g to them for my automotive needs. More

Excellent experience Tim was great in getting me checked in, cl army discussing my service options and being conscientious about cost effectiveness. A very comfortable wai Tim was great in getting me checked in, cl army discussing my service options and being conscientious about cost effectiveness. A very comfortable waiting lounge. More

Great Service Kevin was a joy as always, always on top of things. The ladies at the check out desk didnt seem to happy to be in so early in the morning. Kevin was a joy as always, always on top of things. The ladies at the check out desk didnt seem to happy to be in so early in the morning. More