Dirito Brothers Walnut Creek Volkswagen - Service Center

Excellent job Great location Friendly employees Sitting area very cozy The best employee is Kevin His very helpful his doing excellent job Hi takers customer and ca Great location Friendly employees Sitting area very cozy The best employee is Kevin His very helpful his doing excellent job Hi takers customer and cars 10+ More

Great Service! Kevin Hubert is always a pleasure to work with, so was Shannon Sousa, who helped to set up the appointment. Not sure who did the actual work on my ca Kevin Hubert is always a pleasure to work with, so was Shannon Sousa, who helped to set up the appointment. Not sure who did the actual work on my car but they did a great job. Service was great, and timely. More

I have been a Volswagen Driver for more than 30 + years The last two Volkswagen I bought at your location. Service has always been great. But i totally rely on Kevin Hubert's experience. Even if things do The last two Volkswagen I bought at your location. Service has always been great. But i totally rely on Kevin Hubert's experience. Even if things dont always run smoothly, Kevin makes sure "things work out well" Kevin Hubert is the perfect Volkswagen Representative. And I hope you treat him well. He is always calm ( I am not,) friendly, explains what needs to be done More

AWESOME AS ALWAYS! Danny in Service was amazing! Daughter is off to college in a few days and had to get the car checked out before we make the LONG drive. Danny in Service was amazing! Daughter is off to college in a few days and had to get the car checked out before we make the LONG drive. More

Plan on waiting extended periods for easy/quick services Overall the service department coordinator staff are super friendly and helpful. However, the time it takes to get a simple scheduled service done is Overall the service department coordinator staff are super friendly and helpful. However, the time it takes to get a simple scheduled service done is unbearable, and you are given times that are unreasonable and they are calling the service techs trying to find out what is taking so long. Basically, if you are getting any service done on your car, DO NOT wait there. Simple, scheduled(with an appointment) oil changes can take over 3 hours. Several of the other customers in the waiting room were complaining about the exact same thing, saying they would go elsewhere next time. More

Always Pleasure Any time I go to Dirito Brothers Walnut Creek Volkswagen I leave with my problems solved and everyone is super friendly. They are honest, direct and a Any time I go to Dirito Brothers Walnut Creek Volkswagen I leave with my problems solved and everyone is super friendly. They are honest, direct and always helpful! More

Excellent Service was quick, professional and friendly. I told Shannon that I was going to watch a movie so she offered to text me when my car was ready instead Service was quick, professional and friendly. I told Shannon that I was going to watch a movie so she offered to text me when my car was ready instead of calling. It was very professional and understanding of my situation. She also quoted that it would take 5 hours and it took less than that - very happy about that as well More

Quick and Friendly Service I needed a new tire. I brought my old tire into the shop hoping they could swap them out. Unfortunately, my tire was not in stock. Shannon was great! I needed a new tire. I brought my old tire into the shop hoping they could swap them out. Unfortunately, my tire was not in stock. Shannon was great! She got a new tire ordered and delivered before 5 pm, so I was able to pick it up after work and get back on the road. THANK YOU! More

Great service dept Everyone is so friendly and helpful. Thank you for such a good experience I always feel they do whats best for my car. I come a long way and pass a Everyone is so friendly and helpful. Thank you for such a good experience I always feel they do whats best for my car. I come a long way and pass a few VW’s to come here because i trust them More

Everything I expected and more! Awesome service! Delivered on what i asked for. Didn’t feel pressured to be upsold. Specifically, Tim Leong was really easy to work with and updated m Awesome service! Delivered on what i asked for. Didn’t feel pressured to be upsold. Specifically, Tim Leong was really easy to work with and updated me when my car was ready on time. Thanks Tim! More