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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,126 Reviews

3,126 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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August 09, 2019

Everything I expected and more! Awesome service! Delivered on what i asked for. Didn’t feel pressured to be upsold. Specifically, Tim Leong was really easy to work with and updated m More

by scottloftin79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Aug 13, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for the great review Scott, I know Tim will appreciate your kind words!

August 07, 2019

Recurrent issue, Couldn't get it fixed, still an issue.. I initially had a problem with EPC light coming on, and service engine light. I took my 120,000 mile 2003 Tiguan in to Shannon, who told me the intak More

by warren.harris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Hubert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Dear Warren, Please accept our apologies for your frustrations, we always do our best to provide the highest quality service but sometimes older vehicles with high mileage can have multiple issues that seem to come up one after the other. I hope we can get this resolved for you quickly. Sincerely, Dirito Brothers Volkswagen

August 07, 2019

Courteous, Friendly and Trustworthy I have been bringing my VW Beetle here for it’s service for 6 years and have always been completely satisfied with the quality of the work done. More

by IMKNECHTED2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for the detailed feedback, it's good to know what we are doing right and where we can improve.

August 07, 2019

Mixed review I've been a long-standing Dirito Brothers customer/family member for almost 20 years. The past couple of visits (August of 2018 and this last one has More

by Jeff_Steinberg64
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Luong
Aug 13, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Dear Jeff, Please accept our apologies for the lack of proper etiquette and miscommunications, we work hard to maintain our excellent reputation and would certainly not deliberately try to deceive our customers. I hope you continue to trust us with your business as we work to improve our services. Kind regards, Dirito Brothers Volkswagen

August 06, 2019

great service! Made a 8am appointment, was seen right away. Added oil change to the order, had my car back by 3pm. LOVE the shuttle service! Also a shout out to More

by ANGIESW3
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of his name, but your shuttle driver is very nice and friendly. , Thomas Decarie
Aug 13, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the great review Angie and congratulations on your Sportwagen!

August 06, 2019

trust your service center? Dirito's: Friendly, efficient and delivered as promised. All my service comes from here, as the peace of mind, of a safe and reliable car, is just More

by nmassa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saul Canela, Oscar Dryden , Danny Keen
Aug 13, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for trusting us with your vehicles and your business!

August 05, 2019

Honest Service Kevin was very honest, direct and fair in his recommendations. Timely service and nice environment if you need to wait. Fair pricing for all services. More

by CSCHLATT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for the great review!

August 05, 2019

Service I can count on Always a pleasure to work with Danny and others in the service department. I can count on things happening exactly as I am told. It sure gives me peac More

by JMC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Keen , Tim Luong
Aug 13, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for trusting us with your business!

August 04, 2019

Great service He was berry professional and great service it was a lat of difference between him and Pleasanton location I highly recommend his services I like hi More

by CAPIRO1968
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Decarie
Aug 13, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you very much for the terrific review and recommendation, we appreciate it!

August 04, 2019

Service and maintenance Brought my car in for service and Shannon asked if I needed a ride wich I already had. I told her what time I needed it by and as usual it was ready f More

by MARTINROX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear Shannon provided you with such excellent service, thank you!

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