Dirito Brothers Walnut Creek Volkswagen - Service Center

This is the 2nd car I have leased at this dealership. Making an appointment online was quick and easy. Service was done promptly and in a lot less time . did not have to wait too long. when the car was r Making an appointment online was quick and easy. Service was done promptly and in a lot less time . did not have to wait too long. when the car was ready, Marc promptly notified me with a text message. Also, Mark was very helpful in answering my questions related to use of some of the menu items. More

Not the best experience.... We had our car towed on a week-end, only to find that we need a part that had to be sent from Germany. After 5 days, we were told that our car was fix We had our car towed on a week-end, only to find that we need a part that had to be sent from Germany. After 5 days, we were told that our car was fixed. Sadly, when we drove off, we had additional problems, and the check engine light was on. I don't know why they didn't suggest to keep the car longer to better assess the problem. That was never an option. Upon returning it minutes later, we were told that a tech needed to check it out. Another week-end there, and little communication. I had to actually contact the Service Manager to discuss my issues, as the follow through from the service advisor was minimal. Our car stayed several more days. When I picked up the car today, the battery for the key was dead, and I was told, after paying a lot of money for 2 different problems, that I would need to go pay for a new $7 battery. Really? They didn't know the battery was dead? The best service I had was from the parts department, where the very nice tech said " No charge. You've been through a lot". I think it's easy to forget how challenging it can be when you are down a car.. they should work a little harder on communication and better customer service. More

Great Service! Kevin Hubert is always a pleasure to work with, so was Shannon Sousa, who helped to set up the appointment. Not sure who did the actual work on my ca Kevin Hubert is always a pleasure to work with, so was Shannon Sousa, who helped to set up the appointment. Not sure who did the actual work on my car but they did a great job. Service was great, and timely. More

Excellent job Great location Friendly employees Sitting area very cozy The best employee is Kevin His very helpful his doing excellent job Hi takers customer and ca Great location Friendly employees Sitting area very cozy The best employee is Kevin His very helpful his doing excellent job Hi takers customer and cars 10+ More

I have been a Volswagen Driver for more than 30 + years The last two Volkswagen I bought at your location. Service has always been great. But i totally rely on Kevin Hubert's experience. Even if things do The last two Volkswagen I bought at your location. Service has always been great. But i totally rely on Kevin Hubert's experience. Even if things dont always run smoothly, Kevin makes sure "things work out well" Kevin Hubert is the perfect Volkswagen Representative. And I hope you treat him well. He is always calm ( I am not,) friendly, explains what needs to be done More

AWESOME AS ALWAYS! Danny in Service was amazing! Daughter is off to college in a few days and had to get the car checked out before we make the LONG drive. Danny in Service was amazing! Daughter is off to college in a few days and had to get the car checked out before we make the LONG drive. More

Plan on waiting extended periods for easy/quick services Overall the service department coordinator staff are super friendly and helpful. However, the time it takes to get a simple scheduled service done is Overall the service department coordinator staff are super friendly and helpful. However, the time it takes to get a simple scheduled service done is unbearable, and you are given times that are unreasonable and they are calling the service techs trying to find out what is taking so long. Basically, if you are getting any service done on your car, DO NOT wait there. Simple, scheduled(with an appointment) oil changes can take over 3 hours. Several of the other customers in the waiting room were complaining about the exact same thing, saying they would go elsewhere next time. More

Excellent Service was quick, professional and friendly. I told Shannon that I was going to watch a movie so she offered to text me when my car was ready instead Service was quick, professional and friendly. I told Shannon that I was going to watch a movie so she offered to text me when my car was ready instead of calling. It was very professional and understanding of my situation. She also quoted that it would take 5 hours and it took less than that - very happy about that as well More

Always Pleasure Any time I go to Dirito Brothers Walnut Creek Volkswagen I leave with my problems solved and everyone is super friendly. They are honest, direct and a Any time I go to Dirito Brothers Walnut Creek Volkswagen I leave with my problems solved and everyone is super friendly. They are honest, direct and always helpful! More

Everything I expected and more! Awesome service! Delivered on what i asked for. Didn’t feel pressured to be upsold. Specifically, Tim Leong was really easy to work with and updated m Awesome service! Delivered on what i asked for. Didn’t feel pressured to be upsold. Specifically, Tim Leong was really easy to work with and updated me when my car was ready on time. Thanks Tim! More