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Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
3,189 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,189 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
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September 12, 2019
Always Pleasure Shannon in service department and Michael in parts department is always pleasure to deal with. Whenever I need something they are super friendly and h Shannon in service department and Michael in parts department is always pleasure to deal with. Whenever I need something they are super friendly and help me right away. I am happy to deal with you guys and thank you for all your help. More
by ESTARMOTORS
Verified CustomerEmployees Worked With
September 12, 2019
Always great customer service! Great customer service! Very knowlwdgeable and courteous! I like coming here because I know I can trust my car will be in good condition. Thank you Great customer service! Very knowlwdgeable and courteous! I like coming here because I know I can trust my car will be in good condition. Thank you More
by roseveronica002
Employees Worked With
Tim Luong
September 12, 2019
Trusting the dealer It was my daughter's Beetle that had an electrical short. They were very thorough and found the problem. Kevin took the time to explain to her the iss It was my daughter's Beetle that had an electrical short. They were very thorough and found the problem. Kevin took the time to explain to her the issues and the solutions. My daughter now has somebody to go to that she can trust. Great experience More
by DORAN_FAMILY
September 12, 2019
Great job Friendly service and always able to answer any questions. Marina was great very friendly and answered all questions and even upon picking car up she w Friendly service and always able to answer any questions. Marina was great very friendly and answered all questions and even upon picking car up she went to get the car to speed to process up! Thanks More
by mcarthur85027
Employees Worked With
Marina
September 12, 2019
Battery replacement My car had been starting slowly, and ultimately the battery was near the end of its life, and luckily I was able to make it to this service center. th My car had been starting slowly, and ultimately the battery was near the end of its life, and luckily I was able to make it to this service center. the staff was friendly, and it felt as though they worked very quickly to have my car looked at, despite not having an appointment. The extra time allowed me to catch up on work I would not have otherwise been able to complete. More
by HARRISONOKEN
Employees Worked With
Marina
September 11, 2019
Excellent Sevice is great as well as ride service. Much better than other vw service centers within driving distance of Martinez. Personnel is always very helpf Sevice is great as well as ride service. Much better than other vw service centers within driving distance of Martinez. Personnel is always very helpful and friendly. More
by LJRISNER
Employees Worked With
Tim Luong
September 11, 2019
Marina is AMAZING! Tomas is FANTASTIC!! Marina scheduled me!! Tomas took care of me upon my arrival! They are such ROCKSTARS! Volkswagen is a better place because of them! Thank You ! Marina scheduled me!! Tomas took care of me upon my arrival! They are such ROCKSTARS! Volkswagen is a better place because of them! Thank You ! More
by JSTEVENSON411
September 11, 2019
Advisor Marina I came in for two recalls on my car and check on coolant, because I received a warning a few weeks ago. Advisor Marina was very friendly and thorough I came in for two recalls on my car and check on coolant, because I received a warning a few weeks ago. Advisor Marina was very friendly and thorough over the phone and in person. More
by SUZI_SKYE
Employees Worked With
Amazing Marina!!
September 10, 2019
Mediocre and not welcoming First greeting is less than enthusiastic to borderline rude by service car attendant. Asked to wait for a specific rep who was just chatting with an e First greeting is less than enthusiastic to borderline rude by service car attendant. Asked to wait for a specific rep who was just chatting with an employee instead of addressing me while waiting. Car attendant then sends me to another rep. Rep is also less than enthusiastic in his greeting. Everything is very dry and there is no sense of customer service. This is far different from what I’ve experienced in other VW service / dealers and seems to go against what the VW brand stand for— which is joy, unexpectedness, smart and quirky. Also, text messages are brief and cold. Lacks the humanness of the VW brand. You have a huge opportunity to make some small changes here that make service more warm and welcoming. When picking up my vehicle from service, I was approached by a salesman to check on what I needed. His greeting was definitely more upbeat, service oriented and warm. Quite the opposite from service team. This is the second time I’ve experienced this at this location. And it’s enough for me to dread coming back because an expensive service with that kind of experience leaves you with a bad taste. The previous service visit, when I picked up my car from repair, something else faulted as a result of service so I had to leave with VW for additional time. This was also not a great experience. I was expected to pay for major repair for something that occurred on VW’s watch. In the end, VW covered it, but makes you less than confident in quality of work and service. More
by randy44
Employees Worked With
The person who first greets you in service is not the friendliest., Tim Luong
September 07, 2019
Too expensive Incomplete service. Parts unavailable. Transmission replaced for second time. Good car rental, but I'm sure I paid for it... Could have sent me prog Incomplete service. Parts unavailable. Transmission replaced for second time. Good car rental, but I'm sure I paid for it... Could have sent me progress reports over the weeks it took. Rattles seems to have been repaired. More
by sharleebradley
Employees Worked With
Tim Luong
