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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,108 Reviews

3,108 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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August 28, 2018

Recall experience Not only was my appointment given promptly upon my recall notification, I was very pleasantly surprised that there was no charge to me for the service More

by littleoldlady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Venturella
Aug 30, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for being a long-time customer, we appreciate your business!

August 28, 2018

Fast work for a recall The people who work here are very friendly and professional. Definitely one of the best dealerships in the Bay Area. I came in, dropped off my vehicle More

by corteswealth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Venturella, Thomas Decarie, Angelo Christobal, Derik Buchtel, Brendan Stryker, Dirito Brothers Volkswagen
Aug 30, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear we took care of everything quickly, thank you!

August 26, 2018

Great service! My advisor, Angelo, is always efficient and very helpful from making an appointment to the end when I pick up my car. I feel like I’m very well taken More

by clements61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
My courtesy driver (I can’t remem his name) was friendly. , Angelo Christobal
Aug 27, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear you are always provided you with quality service here, thank you!

August 24, 2018

Service fit my schedule. Thx BOB for 5pm appt and JONAS for great customer service and keeping touch while I enjoyed dinner out & Dorito Bros for the $35 bill. 14 years of g More

by CLAURA4NAILS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BOB AND JONAS
Aug 27, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear from a long-time customer that our efforts to provide quality service are appreciated, thanks so much for the great review!

August 24, 2018

everyone is so nice! Great customer service. Angelo was awesome, and they had my car fixed and ready in the time they said they would! My son and I had a nice conversation More

by CHRISTINE.ANN722
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angelo Christobal
Aug 27, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Christine, I'm glad you had a great experience here!

August 23, 2018

Very satisfied with the help of Angelo Cristobal. With the help of the person I always talked to, I was able to decide if I should have the work done and I’m hopeful that all the problems on this car More

by HERMOSAF429
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angelo Christobal
Aug 24, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for the input, it's good to know we are communicating effectively with our customers.

August 23, 2018

Quick Appointment The ease of scheduling an appointment online is very simple. I was able to schedule a same day appointment early in the morning for later in the day. More

by AGIBSON315
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon , Thomas Decarie
Aug 24, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear we made your experience smooth and efficient!

August 23, 2018

Exceptional service at Dirito Brothers Volkswagen. I purchased a new Volkswagen vehicle at Dirito Brothers Walnut Creek Volkswagen last year, and highly recommend this particular dealership. I have had More

by YB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The receptionist/phone operators we're also extremely helpful and accommodating., Diego Soto, Angelo Christobal, Dirito Brothers Volkswagen
Aug 24, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for taking the time to write this thoughtful and detailed review!

August 21, 2018

Thumbs up We were very pleased with the quick service, and friendly and welcoming atmosphere of Dirito Brothers VW of Walnut Creek. The quality and thoroughness More

by gena0305
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angelo Christobal
Aug 22, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

That's great to hear, thanks so much for the 5-stars!

August 21, 2018

Easy and efficient. Thomas was great! Thomas was great. I'd have no problem bringing my car to Dirito Bros again. Thomas made my experience awesome. I love my VW and want someone to tak More

by MATRIXX1906
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Decarie
Aug 22, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much, we are happy to hear that you would come back when the time comes!

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