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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,101 Reviews

3,101 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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April 13, 2025

Sean was so helpful. I had a consistent and annoying Travel Assist alert that the technician could not recreate. Even though it happened while I was driving all the time. More

by AMGRIFFIN9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate you sharing your experience with our team at Dirito Brothers Walnut Creek Volkswagen. It's great to hear that the Travel Assist issue was resolved promptly, and we're glad it made a positive impact on your drive from Redwood City.

April 13, 2025

I was greeted upon getting to the service desk; Kevin introduced himself and would be riding point on the service. He gave me an estimate and told him to proceed. He indicated that if would be ready earl More

by PACKR73.5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. It's good to know that the initial service went as expected. If there's anything more we can do regarding the oil seal leak, feel free to reach out to us at Dirito Brothers Walnut Creek Volkswagen.

April 13, 2025

Process of getting the service appointment set up was smooth. On the day of the appointment my service advisor was courteous and clear about what will done and how much time it will take. More

by Manas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
mike raff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. We're glad you found the process smooth and that our team's communication met your expectations here at Dirito Brothers Walnut Creek Volkswagen.

April 13, 2025

Service department very good. Experience was very good . Options clear with communication and delivered the service in a timely manner. More

by BEATRICEANDRADE000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto
Apr 19, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback on our service department. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

April 12, 2025

Good thanks for addressing my issue Friendly staff thank you I don’t have anything else to say More

by NOELM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
mike raff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your feedback. We appreciate your kind words about our team at Dirito Brothers Walnut Creek Volkswagen.

April 11, 2025

I drove to Walnut Creek VW even though I live in Ukiah which is a 2 1/2 hour trip. Sean in Service was the best and my Touareg is back to being the perfect car. More

by kzimmermanbass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate the long drive you made to visit Dirito Brothers Walnut Creek Volkswagen. Our team is happy we could help get your Touareg back in great condition.

April 08, 2025

Kudos to the service team for prompt service, resolving my car audio problem! A 5-star rating!! More

by THEDIBS722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto
Apr 11, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the positive feedback and rating. We're glad our service team at Dirito Brothers Walnut Creek Volkswagen could assist you with your car audio issue.

April 07, 2025

Worst experience. Will never go back. I was a 10 year returning customer before this. I had a scheduled appointment at 9am Friday to have my oil changed, transmission More

by VW Golf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service advisor Dan, should not work a customer service role
Apr 11, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We take our customer feedback very seriously. I would appreciate the chance to speak with you about your overall experience with our Service Team during your recent visit for an oil change, transmission and brake fluid flush, and tire rotation, as well as the level of customer care you received regarding your battery. If you could please reach out to me at your earliest convenience, it would be appreciated. Sincerely, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

April 07, 2025

Sean has always been great to work with! Great service and a quick turnaround of my car! More

by MSCH2801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad you enjoyed the excellent service. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

April 05, 2025

Five stars for Alberto Vasquez. The check in process was quick and easy and pick-up went smoothly as well! Have always had excellent service at Dorito Brothers! More

by NSTRANDBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto. Vasquez
Apr 06, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're grateful for the kind words and your continued trust in Dirito Brothers Walnut Creek Volkswagen. We're pleased to hear that our team made your recent visit smooth and efficient.