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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,166 Reviews

3,166 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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June 17, 2025

My 2020 Atlas Cross Sport has been serviced by Dirito Brothers for the last five years and I have always received excellent service. Marina Felix is an excellent service consultant. Sha has always been More

by GAMBY180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for trusting Dirito Brothers Walnut Creek Volkswagen with your Atlas Cross Sport. We're pleased our team has been providing excellent service to you. Your kind words truly mean a lot to us.

June 16, 2025

Sean at Dirito, like always, took good car of me and my vehicle. Thanks again! More

by mattlavrinets
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for your continued support. We're happy that our team took great care of you and your vehicle at Dirito Brothers Walnut Creek Volkswagen.

June 16, 2025

Marina, my service advisor was great. Answered all of my questions and got my car back to me the next day. I would go back again. More

by NBELMORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Thank you for taking the time to share your review about your recent visit to our Service Department. It's great to learn that our team was able to address all of your questions and complete the repairs promptly. I would, however, like to discuss the star rating you provided. Please reach out to me at your convenience. I look forward to hearing from you. Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

June 14, 2025

The service advisor was Alberto, who was very courteous and professional in advising me on what should be done on my vehicle. The work was completed on time as promised. In summary, it was an excellent ser More

by kris.durski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto
Jun 16, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with Dirito Brothers Walnut Creek Volkswagen. We're pleased to hear that our team provided such great service.

June 13, 2025

Once again excellent service Charles Nighbor, Architect Out for a bicycle ride to Danville California More

by CNIGHBOR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience. We appreciate your kind words about Dirito Brothers Walnut Creek Volkswagen and wish you enjoyable rides on your bicycle adventures.

June 13, 2025

Very responsive to my concerns and appeared to be thorough in their checks and findings. More

by TRAPPLANDRY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with us at Dirito Brothers Walnut Creek Volkswagen. We're glad that our team met your expectations.

June 12, 2025

Kevin was very professional and communicative through the whole process of having my car, he updated me throughout and was kind and understanding. He even pulled strings to get me a loaner when there was a s More

by BPTAYLOR95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear that you had such a positive experience with our team at Dirito Brothers Walnut Creek Volkswagen. Thank you for sharing your feedback and take care.

June 07, 2025

Thank you for kindness Marina, always helpful with a smile! It's a clean waiting area, friendly staff. More

by cembarandir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words about our team and service at Dirito Brothers Walnut Creek Volkswagen. We're glad you had a positive experience while waiting.

June 07, 2025

My recall appointments monitored by Dirto and schedule when all parts were available. Marina Felix took really god care of me answering my questions and programming my info center More

by hmcilhattan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear you had a great experience with our team during your recall appointments. We're always here to help at Dirito Brothers Walnut Creek Volkswagen. If you have any more questions or needs, don't hesitate to reach out.

June 07, 2025

Alberto was wonderful, help me efficiently and was attentive through the process. Helped me quicker than anticipated and made me feel heard b/c I was there recently. Thank you More

by LAURAROSARIO26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto
Jun 08, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear you had a positive experience with our team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your review, and take care.