Dirito Brothers Walnut Creek Volkswagen - Service Center

Great handling and customer service as i have some to expect from Dirito Brothers. Our recall was taken care of and we got the car back the same day. expect from Dirito Brothers. Our recall was taken care of and we got the car back the same day. More

Sean and the rest of the team was excellent! Helped me resolved the issue perfectly. Helped me resolved the issue perfectly. More

on time, communicated well, explained process , pleasant staff, solved the problem, almost enjoyed the whole thing staff, solved the problem, almost enjoyed the whole thing More

I was very disappointed with the lack of respect and customer service that I received from Sean. I was getting a recall performed on my vehicle. I arrived and checked in at approximately 8:45am. I was t customer service that I received from Sean. I was getting a recall performed on my vehicle. I arrived and checked in at approximately 8:45am. I was told that my car would be ready by 5pm. When I returned back to the service department, Sean told me that my car is ready to go, and he will come back and get me in 5 minutes to close me out. After waiting for Sean for at least an hour, I went to look for him. I asked another employee has he seen Sean, and he said Sean had left for the rest of the day about an hour ago. That employee was very apologetic and surprised that I was left unattended. I am extremely disappointed with the service Dirito Brothers. More

Sean was very helpful and pleasant to work with. The car problem was fixed in a timely matter. The car problem was fixed in a timely matter. More

Sean (service advisor) is the key reason I continue to bring my car to Volkswagen Walnut Creek. He is soft-spoken, listens attentively, and always offers thoughtful and reliable advice. His professionalis bring my car to Volkswagen Walnut Creek. He is soft-spoken, listens attentively, and always offers thoughtful and reliable advice. His professionalism and commitment to exceptional service consistently exceed my expectations, making each visit smooth and stress-free. I highly recommend Sean for his outstanding service! More

Quick and easy service. Got my car back to me the same day for my 10,000 mile service. Got my car back to me the same day for my 10,000 mile service. More

Transportation to and from the dealership is greatly appreciated. The facility is clean. All services are explained clearly. appreciated. The facility is clean. All services are explained clearly. More

Sean did a great job taking care of me and my vehicle. Everything done as promised Everything done as promised More

The dealership is conveniently located near Enterprise car rental and the dealership offers me a ride to Enterprise. I like the quality of the repair work even though it costs more than an independent re car rental and the dealership offers me a ride to Enterprise. I like the quality of the repair work even though it costs more than an independent repair shop. More