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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,260 Reviews
Today: 7:00 AM - 6:00 PM Closed Now
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3,260 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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January 16, 2025

Fast professional service. Knowledgeable and informative. Attentive, precise and convenient. Clean, comfortable environment, showroom and waiting area. More

by LENLAURO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin, Erin
Jan 21, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your detailed feedback. We're pleased to hear that your experience with Dirito Brothers Walnut Creek Volkswagen was positive. Take care and see you next time!

January 13, 2025

Great customer service with a smile! I service all of my VW’s at Dirito Brothers. They have a great staff, and my vehicles are well cared for there. More

by MOMMACHIVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words. We appreciate your loyalty to Dirito Brothers Walnut Creek Volkswagen and are glad our team can assist you with servicing all of your Volkswagen vehicles.

January 13, 2025

They took great care of my car and performed the manufacturer recall updates in a timely manner. More

by Charlotte.B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for entrusting Dirito Brothers Walnut Creek Volkswagen with your recall repair. It's great to hear everything was handled promptly.

January 12, 2025

Excellent customer service from the moment I drove into the service department to the time I picked up my car. More

by cchenshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind review and are glad you received excellent customer service from our team . Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

January 10, 2025

Kevin in the service department is an exceptional communicator. He kept me informed throughout the entire service process in our sons Passat. More

by teamcarlos98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear how well our team communicated during your son's Passat service. Thank you for sharing your positive experience with Dirito Brothers Walnut Creek Volkswagen.

January 09, 2025

This dealership has always treated our family fairly when it comes to warranty service and the like. They make it as easy as possible. Highly recommended especially Marina. More

by ATPHOTO75
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Great to hear our team has been helpful with warranty services for your family. We truly appreciate your recommendation of Dirito Brothers Walnut Creek Volkswagen.

January 07, 2025

Very attentive and courteous staff. Sean was clear, concise, and generally pleasant in his ultimately successful attempts to assist me with my vehicle. More

by nate.robles.15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your feedback. We're glad our team provided attentive and courteous assistance with your vehicle at Dirito Brothers Walnut Creek Volkswagen. If you need anything in the future, we’re here to help!

January 05, 2025

Sean was great…clear in his communication, professional, and knowledgeable. No surprises, which is always good. Thank you Sean! More

by barbara.burgel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the feedback. We're glad our team met your expectations at Dirito Brothers Walnut Creek Volkswagen. Take care.

January 05, 2025

Excellent adviser Mr. Sean Thomas with excellent service. Provided me with details of work been done on my car and accommodiated me with Lyft transportation and helped. More

by SJALILI68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : cole scordelis
Jan 07, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for sharing your positive experience with our team at Dirito Brothers Walnut Creek Volkswagen. We're glad to hear you were satisfied with the service and details provided, as well as the Lyft transportation accommodation.

January 05, 2025

One of worst auto service experiences. Had a bad one at Subaru didn’t think could get topped. More

by Toastjb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Customer satisfaction is important to us and I would appreciate the opportunity to learn more about your recent visit to our Service Department. Please reach out to me at your convenience so we can discuss this matter in greater detail. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

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