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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,109 Reviews

3,109 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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September 15, 2024

Very professional. Kevin was very helpful. The employees that took the car in are very kind as well. More

by DANNY.INALDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2024 -

DANNY.INALDO responded

Thank you for taking care of the recall for my car. Everyone was very professional. Thanks Kevin!

Sep 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words. We're pleased to hear our team at Dirito Brothers Walnut Creek Volkswagen provided you with professional service. Wishing you a great day ahead.

September 15, 2024

It took awhile before I was helped even though I had an appt. My bill originally was paid by someone else with the same first name More

by Ddcroteau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Thank you for sharing your feedback with us here at Dirito Brothers Walnut Creek Volkswagen. I would like to speak with you about your recent experience with our Service Department. If you could contact me at a time that works best for you, it would be greatly appreciated. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

September 13, 2024

Good service excellent communication staff is attentive and pleasant. Work performed as quoted and described prior More

by superspinmgr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen thanks you for the positive feedback. We're glad to hear that our team's communication and service met your expectations.

September 13, 2024

I brought my Passat Wagon in to fix its obvious problem: It wouldn't start. I was especially pleased with the ease of communication. I spoke with Kevin several times; he explained things clearly. Within a d More

by gower.lindsay
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. It's great to hear that the service met your expectations and that communication was smooth at Dirito Brothers Walnut Creek Volkswagen. We're glad to have returned your Passat Wagon in good order.

September 13, 2024

The communication from Marina was solid. It appears the team takes pride of their work. I would totally recommend their service. Thank you! More

by LARRYARGUEZA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for recommending Dirito Brothers Walnut Creek Volkswagen. Glad to hear our team provided solid communication. Take care!

September 13, 2024

Best experience I have ever got from a dealership. There was damage and the rep dint flinch to replace it More

by Na
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen appreciates your kind words. We're glad to hear the team took care of you swiftly.

September 12, 2024

Nice clean dealership in a very convenient central location. Impeccable service and easy to schedule appointments. More

by YGOLDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen appreciates your feedback. We're pleased that you had an easy visit at our convenient location. Take care!

September 12, 2024

Marina, gave me excellent service and she even took the time to get me a rental car service that was located closer to Dirito Brothers. Her outstanding customer service was greatly appreciated and my servi More

by BURRELLALFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with us at Dirito Brothers Walnut Creek Volkswagen. We're glad our team made such an impact on your visit and the transition to rental services went smoothly.

September 12, 2024

Excellent and knowledgeable service staff, quick check-in, free coffee and clean restrooms. I always use Dirito Brothers for my factory service appointments. Thanks Dirito! More

by ARAMSMOON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for trusting Dirito Brothers Walnut Creek Volkswagen with your factory service appointments. We appreciate your kind words about our staff and amenities.

September 11, 2024

Was able to get in in time frame I needed. They were accommodating for the time line for needing the pick up vehicle More

by DARWINSKEEPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your review. We're glad to know Dirito Brothers Walnut Creek Volkswagen could accommodate your timeline.

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