Dirito Brothers Walnut Creek Volkswagen - Service Center

Excellent service, run a video inspection that is later showed to you, car running smooth and great personnel, really kind! showed to you, car running smooth and great personnel, really kind! More

Always friendly and professional. Keep you updated regarding your car. Give a thorough, honest report. Keep you updated regarding your car. Give a thorough, honest report. More

Welcoming from the beginning and clear with information throughout the process. Updates were provided as the work progressed. throughout the process. Updates were provided as the work progressed. More

I find the personnel to be friendly, responsive, and helpful. They do their jobs well. helpful. They do their jobs well. More

Clean and comfortable facility. And friendly and helpful staff. They have my vehicle ready on time. And friendly and helpful staff. They have my vehicle ready on time. More

I brought my car in for a simple oil change. Now have a significant leak supposedly from my oil pan, which was replaced less than 2 years prior. So, went in with no issues, left with significant Now have a significant leak supposedly from my oil pan, which was replaced less than 2 years prior. So, went in with no issues, left with significant issues. Needless to say, won’t be back to this shady, disreputable place. More

When dropping off my car I wrote down the things I was there for. Screen black in CarPlay, recall, and several error codes. Also I told them I needed my car back by 3. I had a hard time getting in contact there for. Screen black in CarPlay, recall, and several error codes. Also I told them I needed my car back by 3. I had a hard time getting in contact with Miranda to check in on the stat of my car during the day. At 3 she finally text me saying my car would be ready around 4:30 and didn’t tell me anything about the error code stats. Even upon pick up she didn’t tell me about the error codes. I don’t recommend Walnut Creek VW to anyone I care about. This isn’t the first time we have received poor customer service here More

My service advisor, Marina, was excellent! She communicated regularly and anticipated my needs. I would work with her again. She communicated regularly and anticipated my needs. I would work with her again. More

Dirito Bros. VW service dept. is excellent, and the personal are very professional. Thank You VW service dept. is excellent, and the personal are very professional. Thank You More

Kevin and staff were wonderful. They made procedures clear and assist in any way needed. Deeply appreciated getting use of rental til car was ready. They made procedures clear and assist in any way needed. Deeply appreciated getting use of rental til car was ready. More