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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,157 Reviews

3,157 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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September 30, 2024

The service department communicated well and I appreciated that they didn't try to sell me more than what was needed. More

by STACY.MOREA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen values your feedback. We're glad to hear our service department met your expectations. Thank you for choosing us.

September 29, 2024

For over twenty years I have used Dirito Brothers for my Jetta and Passat. Always friendly, thorough and educational. Never a team trying to sell my car for a new model. Professional and I trust the workers More

by sandykrose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Hubert
Oct 11, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear you've had a positive experience with Dirito Brothers Walnut Creek Volkswagen. We appreciate your long-term trust in our team. Have a wonderful day!

September 29, 2024

Sean Thomas was great in listening to my points about the car and tried his best to expedite the process More

by SANTOSH.KADKOL
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear you had a good experience with our team at Dirito Brothers Walnut Creek Volkswagen. Wishing you safe travels in your new car.

September 29, 2024

Marina is an exceptional service rep who goes above and beyond to assist you and make your service a positive experience. More

by malik_haynes001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the kind words. For any other needs, feel free to reach out to Dirito Brothers Walnut Creek Volkswagen. We value your feedback and hope we can provide an even better experience next time!

September 28, 2024

Service department at DIRITO Brothers was able to get a part for my 2001 VW that is no longer manufactured by Volkswagen. They were able to fix the check engine light. I had thought it was time to retire t More

by larspjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Appreciate the feedback. It’s great to know our service department at Dirito Brothers Walnut Creek Volkswagen could help keep your 2001 VW running smoothly for longer. Safe travels ahead!

September 28, 2024

Marina was really helpful on dealing with my car’s recall. They’ve managed to finish it early More

by eric10397
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. Glad to hear our team at Dirito Brothers Walnut Creek Volkswagen could help with the recall promptly.

September 24, 2024

Everything was great thank you for the phenomenal service. And lounge was nice to watch TV and work. With water and coffee available. More

by PARTHIS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your review. We appreciate your feedback on the lounge and amenities at Dirito Brothers Walnut Creek Volkswagen. Glad to hear you enjoyed our service.

September 23, 2024

I have used this dealership at least 4 times now and have been going here for sll my VW maintenance & repair needs. Everything goes pretty smoothe. I had a recent issue with my 2017 Golf on some recall work More

by VIRGINIATURNER007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen is pleased everything went smoothly with your recent visit. We're glad our team provided you with great care, especially with the recall work on your 2017 Golf. Thanks for choosing us for your VW maintenance and repair needs!

September 21, 2024

Fast diagnosis and quick turnaround what's the maintenance of my vehicle for repairs and recall More

by wtm707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen appreciates your feedback and is glad to hear you're satisfied with our maintenance service. Have a great day!

September 21, 2024

Great customer service in both sales and service! I am satisfied with all services rendered More

by C.SLATON95
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AB
Sep 23, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your satisfaction with the sales and service at Dirito Brothers Walnut Creek Volkswagen. Your business is appreciated.

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