Dirito Brothers Walnut Creek Volkswagen - Service Center

My experience at Dirito Brothers was very positive. I worked with Kevin Hubert, whom I have worked with before. I feel he really cares about his customers as people. He was very attentive to check out I worked with Kevin Hubert, whom I have worked with before. I feel he really cares about his customers as people. He was very attentive to check out my car and also get me a Lyft ride home. More

Ultimately we are grateful to have our car back and in good shape. This was a challenging job, made more challenging by a spate of illnesses that reduced staff for several weeks -- so one star is lost bec good shape. This was a challenging job, made more challenging by a spate of illnesses that reduced staff for several weeks -- so one star is lost because it took 4 weeks to get our "baby" back. The work was challenging and complicated -- and ultimately successful. We've been bringing out cars to Dirito Brothers since shortly after we moved to Walnut Creek nearly 15 years ago --- and continue to be very satisfied with the service and care we get. More

The dealership provides excellent customer service. It’s easy to make an online appointment. Marina, outstanding service representative, checks me in as soon as I arrive, goes over what my car needs, a It’s easy to make an online appointment. Marina, outstanding service representative, checks me in as soon as I arrive, goes over what my car needs, arranges a Lyft, provides her phone number to communicate if I had further questions, and goes over repairs/maintenance completed and charged. More

As soon as I stepped out of the car, Marina, was right there to help me. there to help me. More

I took the ID4 for fixing recalls. Two recalls were fixed. Dealership did not have parts in stock. So I have to wait for fixing the third one. Two recalls were fixed. Dealership did not have parts in stock. So I have to wait for fixing the third one. More

Sean Thomas provides excellent service advice for the ID4 vehicle. He communicates well and proactively. vehicle. He communicates well and proactively. More

Marina did a fantastic job and kept me posted about the repair work progress all the time. repair work progress all the time. More

Quick and easy service on a recall item. Staff very friendly - thank you very much Staff very friendly - thank you very much More

I had a check engine light - a problem with my DEF/diesel system. My mechanic consulted with Kevin at Dirito Brothers and I dropped it off there a week later. There is only one diesel tech at Dirito, but mak system. My mechanic consulted with Kevin at Dirito Brothers and I dropped it off there a week later. There is only one diesel tech at Dirito, but making an appointment was easy. After assessing my car, Kevin called with an update and informed me that everything would be done under warranty, including an overdue update that was also under warranty and would actually extend the warranty. Kevin and his team were very helpful, responsive, and overall great to work with. Rather than just do the work I initially needed, they went above and beyond to make sure my car is maintained for the long run. More

As usual, I received an update excellent service, with all available options and the services that are preferred or optional for my car, clearly presented to me. all available options and the services that are preferred or optional for my car, clearly presented to me. More