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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,144 Reviews

3,144 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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May 04, 2025

I was in and out, everything was right on time. The dealership was clean and welcoming More

by FARHADGHORBAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate you sharing your visit experience with us. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

May 04, 2025

Would have been a higher rating if they would have given me the online discount for the services they performed. Didn’t realize they had specials until after I paid More

by ascia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your feedback is important to us, and I would appreciate the opportunity to speak with you to address your feedback about your recent experience with our Service Department regarding the subsequent price for the services performed on your vehicle. Please contact me at a time that is most convenient for you. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 07, 2025 -

ascia responded

I called to speak to Kyle today and was informed he is not with the company and hasn’t been for a while. The response back from the dealer is insincere - which maddens me even more!

May 04, 2025

Told a part was ordered. 3 weeks later told it never happened. Text to service never answered. I had to go to the parts department and have it ordered even though the repair More

by JAMESKROCHKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Thomas
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We appreciate you taking the time to share your review. I would like the opportunity to discuss your feedback regarding your order with our Parts Team and the level of communication you received. Please contact me at your convenience so that I can be of further assistance. Best regards, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 04, 2025

Thank you for your care and skill and servicing my Golf since 2013. I appreciate. More

by aliceaba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We really appreciate your loyalty to Dirito Brothers Walnut Creek Volkswagen. We're glad we could assist with your Golf since 2013. Take care and drive safely!

May 03, 2025

Great service, friendly and helpful staff. Will return in future. The space s clean and well organized. More

by wintersunnydays
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words about Dirito Brothers Walnut Creek Volkswagen. We appreciate your feedback and look forward to seeing you again.

May 02, 2025

Premium experience. Wish they would include or offer at a discounted rate a car-wash. More

by mesumes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your thoughts. We're glad you had a premium experience with us at Dirito Brothers Walnut Creek Volkswagen.

May 02, 2025

Sean in service was outstanding. Super communicative and helpful! My fleet vehicle needed multiple recalls completed and parts were on backorder. He stayed in touch and got the car b More

by mpanic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're happy to hear that our team was super communicative and helpful in completing multiple recalls on your fleet vehicle. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen for your service needs.

May 02, 2025

It was always had a great experience at Dirito Brothers. Kevin was very courteous and provided an estimated time which he beat by a couple of hours. Notified me over text message, which was great and provid More

by Sanjuro21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear about your positive experience with our team at Dirito Brothers Walnut Creek Volkswagen. It's great that the communication via text and prompt service stood out to you. Thank you for choosing us.

April 29, 2025

fine fine dealership and staff. most appreciated courtesy and thoughtfulness and concern for doing things right. Ownership highly praised. thank you always. More

by SASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're grateful to hear that you appreciate the courtesy and thoughtfulness of our team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your kind words and recognition.

April 27, 2025

Sean at Walnut Creek Volkswagen is outstanding! He’s professional, knowledgeable, and truly cares about providing the best service experience. He made the entire process smooth and stress-free. Hig More

by Tahsin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the wonderful review and recommendation. Our team at Dirito Brothers Walnut Creek Volkswagen works hard to make every experience smooth and stress-free. We appreciate your kind words.

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