Dirito Brothers Walnut Creek Volkswagen - Service Center

Everything went very smoothly. Sean Thomas is an excellent service manager. I can recommend this dealership. Sean Thomas is an excellent service manager. I can recommend this dealership. More

Not only was the service done done in a timely and high quality manner, but the communication is excellent. I really appreciate the technology used to not only set up the appointment (very easy), but the u quality manner, but the communication is excellent. I really appreciate the technology used to not only set up the appointment (very easy), but the use of text communication is highly effective. More

We are very happy with the service we've received from Dirito Brothers. When we got to our appointment yesterday, we were greeted by Sean. Sean took care of us right away. He listened to our concerns and Dirito Brothers. When we got to our appointment yesterday, we were greeted by Sean. Sean took care of us right away. He listened to our concerns and he quickly gave us options and solutions. We are so glad that Sean took care of us. The service on the car was done quickly and on time. We now live in San Francisco but made the trip to Walnut Creek because Dirito Brothers has the best customer service. More

Everyone was very helpful and the service was very efficient. They were responsive, answered my calls and answered my questions too. efficient. They were responsive, answered my calls and answered my questions too. More

I always get great service. They have great customer service and communication. I always bring my Tiguan here for service. They have great customer service and communication. I always bring my Tiguan here for service. More

Oil sensors/switch went bad stating catastrophic failure even though nothing actually wrong with 2010 VW Touareg TDI....common issue with VW/Audi. Happened early evening, putting car in limp mode. Brought even though nothing actually wrong with 2010 VW Touareg TDI....common issue with VW/Audi. Happened early evening, putting car in limp mode. Brought car in very next morning at opening and explained it was my one and only car. Kevin was kind enough to keep car which was fixed over the next two days. Wasn't cheap but final repair was under estimate. I'm very grateful and appreciative. More

The service was great! ! The service center employees were professional and friendly. But when I picked up the car I noticed that the car’s front doors handle still had ! The service center employees were professional and friendly. But when I picked up the car I noticed that the car’s front doors handle still had some substance on them. I had to wipe them clean. More

He lets us know what is needed right away. Does call back and let us know any updates. Very considerate and helpful. Does call back and let us know any updates. Very considerate and helpful. More

We’ve been customers of Dirito Brothers VW for 18+ years. The staff has consistently been friendly, courteous and professional for the entire duration. The staff has consistently been friendly, courteous and professional for the entire duration. More

I took my car in due to the faulty air conditioner, on numerous occasions. I took it not only at the Walnut Creek location, but also to other VW dealers in different states while traveling, However, the u numerous occasions. I took it not only at the Walnut Creek location, but also to other VW dealers in different states while traveling, However, the unit kept leaking freon, and all they did was put some dye in it to detect the leak, but they would not find the leak each time I took it back. The service representative who helped me was Sean. He was very attentive, and he really listened to my concerns. He ensured the freon leak was finally identified and fixed. Thank you for being a good listener, Sean. More