Dirito Brothers Walnut Creek Volkswagen - Service Center

I appreciated the customer service from the in-person interaction, expedient arrangement for the rides from/to the dealership, and overall transparency. The side door panel issue was technical thus time interaction, expedient arrangement for the rides from/to the dealership, and overall transparency. The side door panel issue was technical thus time and amount was reasonable for a dealership. Ispecifically asked for an evaluation of my tire pressure. The problem (nail) wasn't caught until day 2 when taking it off the lift. I took it elsewhere bc they didn't have replacement tires in stock. Same price which is good to know they are not overcharging. Thank you Marina. More

Chris was my service writer on this visit. Although I was quite early for my scheduled time, he took me right away, was very welcoming, accurate, and thorough. He forecast that it would be lat Although I was quite early for my scheduled time, he took me right away, was very welcoming, accurate, and thorough. He forecast that it would be late in the day before my car was done, but it was done within a few hours. First class service. Thank you. More

Kevin went above and beyond. He even helped assist me with contacting with sales to sell my car to the dealership. He even helped assist me with contacting with sales to sell my car to the dealership. More

Good service but it took a little bit more than expected. Hopefully it was an exception and not a rule Hopefully it was an exception and not a rule More

This folks are the best. They went the extra mile to make me happy. marina fixed the remote malfunctioning. As well the 30 K service. They went the extra mile to make me happy. marina fixed the remote malfunctioning. As well the 30 K service. More

Kevin is most helpful letting me know what is happening and what comes next. Thank yoh and what comes next. Thank yoh More

Always courteous and helpful. Good communication regarding service and repairs. Especially appreciate Lydt to my home and back to pick up vehicle. Good communication regarding service and repairs. Especially appreciate Lydt to my home and back to pick up vehicle. More

Great service! Professional and knowledgeable, answering all my questions quickly and easily. I will definitely be taking my car back for service here! Professional and knowledgeable, answering all my questions quickly and easily. I will definitely be taking my car back for service here! More

Got the call that my car was ready. Arrived at the dealer and it took them 30 minutes to get it for me. Arrived at the dealer and it took them 30 minutes to get it for me. More

Great communication and very simple process. Thank you Dirito brothers VW and service team! See you guys next time. Thank you Dirito brothers VW and service team! See you guys next time. More