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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,103 Reviews
Call Service Center (925) 448-9940

3,103 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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March 26, 2025

Marina was easy to work with, as always. Very easy to schedule and coordinate service. More

by ERGARCIA1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. We're glad to hear that scheduling and coordinating service continues to be smooth. Our team at Dirito Brothers Walnut Creek Volkswagen appreciates your support.

March 26, 2025

They said they fix my tire because its was small leak and after 3 and hour got a massage and told me o is ready when i went to pick up they told me they can not mix it and I need a new tire I told them let m More

by BAWADEOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marina Felix
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Our top priority here is customer satisfaction. I would like the chance to speak with you about your recent experience with our Service Department regarding the level of customer care that you encountered when attempting to repair a tire on your vehicle. It would be appreciated if you would contact me at a time that is best for you. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

March 26, 2025

You should not make people write anything if you want them to complete the survey. More

by cer1001
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your five-star rating with us at Dirito Brothers Walnut Creek Volkswagen. We appreciate your patronage and look forward to seeing you again in the future.

March 24, 2025

Good service as always. No problems, and I picked up my car using Lyft as usual. More

by LDWiens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for using our services and the Lyft option. We're happy to continue providing a hassle-free experience at Dirito Brothers Walnut Creek Volkswagen.

March 24, 2025

I had great service as always. I would recommend Diritos bros service to friends a More

by SLO1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words and support for our team at Dirito Brothers Walnut Creek Volkswagen. We appreciate the recommendation.

March 24, 2025

Shannon and her team of service writers have done an excellent job of keeping my Tiguan on the road. Very professional. More

by MUMMAHOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience. We're glad our team could assist with your Tiguan. All the best from Dirito Brothers Walnut Creek Volkswagen.

March 24, 2025

Sean gave me a great service for me. I’m feeling good for Dirito Brothers Walnut Creek. Thanks.❤️ More

by hikony48
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad you had a positive experience with our team at Dirito Brothers Walnut Creek Volkswagen. Thanks for your kind words. Take care!

March 22, 2025

I had a very positive experience having my car recall services performed. Everyone was responsive to my questions and service was expedited without incident, More

by GAILKAPLAN
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear that your recall service went smoothly. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

March 22, 2025

Very good service. Efficient and friendly. Marina kept me informed throughout the process of taking care of the required recall services. More

by shzanki2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. We're glad our team provided efficient and friendly service at Dirito Brothers Walnut Creek Volkswagen.

March 20, 2025

Awesome Service- efficient and courteous. Exceeded expectations and I didn’t even wait long, great customer service. More

by anprice131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto,
Report | Print
Mar 30, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with us. We're pleased our team at Dirito Brothers Walnut Creek Volkswagen could assist you efficiently and courteously.

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