Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
3,172 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
3,172 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
Sort by
May 25, 2025
Every thing worked and great as usual as I have my third GTI from this dealership. First two I leased this one I financed to own. GTI from this dealership. First two I leased this one I financed to own. More
by PARTHIS23
Verified CustomerEmployees Worked With
May 23, 2025
The rep was very good and helpful! Great and friendly service and well informed reps Great and friendly service and well informed reps More
by HCONNIE3692
Employees Worked With
May 18, 2025
Service advisor, Kevin, was great. ..did exactly what I wanted and wasn't pushy at all. ..did exactly what I wanted and wasn't pushy at all. More
by GLASSALE
Employees Worked With
May 15, 2025
I really appreciate you telling me that the windshield wiper thing is real. I was upset with my Gainesville dealer because acted as if they knew nothing about it. Wipers going off sometimes 100 times a da wiper thing is real. I was upset with my Gainesville dealer because acted as if they knew nothing about it. Wipers going off sometimes 100 times a day is just not normal, esp if they also don’t go off on same day right before and/after the 100 times. Hard to say it is a weather event. But thanks for being straight up and telling me VW is doing research as they recognize this as an issue. More
by ROWEANNLISA
May 15, 2025
Very fast and easy to schedule appointment with them. Very helpful. The staff very pro. Very helpful. The staff very pro. More
by unie555
Employees Worked With
May 15, 2025
Marina took very good care of us. Great communication. She was able to work around our schedule. Great communication. She was able to work around our schedule. More
by zooloo007
Employees Worked With
May 15, 2025
Great customer service, took great care of me. Very honest about what was needed for my car. Very honest about what was needed for my car. More
by Lavernerice925
May 14, 2025
Been coming here forever, service has always been quick and efficient. Always very informative about what was done and what may be coming for the next service. and efficient. Always very informative about what was done and what may be coming for the next service. More
by MINNIEW
Employees Worked With
May 12, 2025
I was helped by Marina Felix who was very helpful in every way. She was completely knowledgeable in every aspect of the service maintenance of my Volkswagen Tiquan including how to work the outside mir every way. She was completely knowledgeable in every aspect of the service maintenance of my Volkswagen Tiquan including how to work the outside mirrors. More
by PHILLIPSSUE
Employees Worked With
May 12, 2025
As usual, the service was professional, the coffee was good, and the waiting time was reasonable! My only suggestion: Instead of having customers sign two or three copies after the service is complete, yo good, and the waiting time was reasonable! My only suggestion: Instead of having customers sign two or three copies after the service is complete, you might want to move to a paperless system where a single digital signature is sufficient, and customers get a copy by e-mail. More
by dennishabecker
Employees Worked With
