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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,111 Reviews

3,111 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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February 20, 2024

We were extremely satisfied with our recent experience at the Dirito Brothers Volkswagen service department. Our TDI V6 had developed both an oil and coolant leak. The expert diesel mechanic correctly diagno More

by mcaje
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased your TDI V6 is functioning well after your service visit with Dirito Brothers Walnut Creek Volkswagen. Ensuring our experienced mechanics can resolve any issues with efficiency and skill remains of high importance to us. We truly appreciate your trust in our service department for future VW needs.

February 17, 2024

Great service by Kevin he was very helpful and informative I’am very pleased and appreciative. More

by JNANA004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear our team was able to provide you with comprehensive information at Dirito Brothers Walnut Creek Volkswagen. Thank you for the high rating.

February 17, 2024

Service is always top notch and customer service is always very professional. I feel very taken care of here More

by XCULLOA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for appreciating the professionalism and care from Dirito Brothers Walnut Creek Volkswagen's team. Your recognition means a lot to us.

February 13, 2024

Service was provided while I waited, and they remarkably completed correction of a recall issue at the same time. Everything very timely and professional. More

by BAILS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your 5-star rating. It's reassuring to know our team was able to address the recall issue efficiently during your wait at Dirito Brothers Walnut Creek Volkswagen. Thank you for your feedback.

February 12, 2024

You guys are awesome and Sean is fantastic! !! Thank you for the wonderful service. I am grateful to have had Dirito Brothers referred to me. More

by SUSANNA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We are pleased that you appreciate the service from our team at Dirito Brothers Walnut Creek Volkswagen. We value your gratefulness and always strive to maintain high-quality customer relations. Thank you for allowing us to serve you.

February 12, 2024

Great service, on time and professional. Scheduling was fast and convenient. Offered shuttle service if needed. More

by marcialc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear that our team at Dirito Brothers Walnut Creek Volkswagen kept everything timely and professional. We put much stock in the convenience of scheduling and availability of shuttle service. Thanks for your feedback!

February 12, 2024

I'm very fortunate that Dirito Bros is located conveniently in Walnut Creek; but it really helps that they provide Uber/Lyft service for me get home, and a ride back to get my car after service. I More

by HICLOUIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words about our dependable Uber/Lyft service and the genuine care provided by our team. Dirito Brothers Walnut Creek Volkswagen strives to maintain transparency at all times. Thank you for choosing us.

February 11, 2024

My service is always completed on time, and I'm told exactly what they were going to do and call me with updates in case they find anything else that my car may need. More

by DAVEANDNIKKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
4.0
This rating includes all reviews, with more weight given to recent reviews.
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind feedback. Maintaining transparent communication and respecting timelines are crucial aspects to us at Dirito Brothers Walnut Creek Volkswagen. We look forward to serving you again in the future.

February 10, 2024

Helpful and quick. Appreciate the rides on Lyft. Sean was great. Thank you. Your personnel are very efficient and kind. More

by bpaltenghi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear that our team offered prompt service and convenience with Lyft. Here at Dirito Brothers Walnut Creek Volkswagen, we value your kind feedback on our efficiency. Thanks!

February 08, 2024

Your sales staff went above and beyond to help me with my VW and a personal problem I had. I was very happy with the outcome. More

by ghs42847
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean and another women who I didn't get her name.
Feb 09, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear our team at Dirito Brothers Walnut Creek Volkswagen could assist you with your VW. Your satisfaction is important to us.

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