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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,109 Reviews
Call Service Center (925) 448-9940

3,109 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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November 25, 2023

The service was great from the time the car was brought in until it was completed. No time wasted. Kevin was the only person I talked to and he was very quick to attend to me. More

by MICHAELTY43
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive review and recognition of the efficient process at Dirito Brothers Walnut Creek Volkswagen. It's good to hear that Kevin made a positive impression on you with his prompt attention. Thanks for choosing us.

November 25, 2023

Worst interaction and experience I’ve ever had - WILL NEVER LEASE OR BUY a VW vehicle again. More

by AKWOLIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, I would like to learn more about the experience our Sales Team provided you and address your concerns with the Volkswagen vehicle in question. Please feel free to reach out to me at a time that works best for you. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

November 22, 2023

Sean Thomas and Dirito Brothers Service Team are great! I will only service my vehicles with them!!! More

by VWDriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky
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Nov 22, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear Sean Thomas and the Dirito Brothers Service Team met your needs. Your continued trust in us is much appreciated.

November 21, 2023

This dealership is professional, polite, friendly and prompt with customer inquiries. I enjoyed my recent experience. More

by ATOBIN26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words about Dirito Brothers Walnut Creek Volkswagen. It's great to know you enjoyed your experience with us. Thank you for sharing that we were professional, prompt and friendly.

November 20, 2023

My car came back with the rear wiper cover missing. I was told to expect a follow up email and none came. The pricing prior to arriving was hard to figure out and it ended up being considerably more wh More

by CHRISZORSCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your satisfaction is our goal here at Dirito Brothers Walnut Creek Volkswagen. When you have the time, I would appreciate speaking with you about your charges and the level of communication you received from our Service Team regarding your rear wiper cover. Will you please reach out to me so we can discuss this further? Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

November 19, 2023

Kevin did everything he had to do to make sure my problem solved. He’s brilliant and knows his job More

by DSASAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

It's pleasing to know that Kevin provided a smooth solution for you. His expertise is indeed beneficial at our Dealership. Thanks for the 5-star rating!

November 19, 2023

We had a problem with the air-conditioning in our car and it was finally fixed in less than 1 day. More

by EDWARDLDUNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your high rating and are pleased to know the air-conditioning in your car was fixed swiftly at Dirito Brothers Walnut Creek Volkswagen. Thank you for trusting our service team.

November 17, 2023

My dealer experience thus far with my GTI has been flawless. Every need I've had has been addressed within reason, and that's all anyone can really ask for. More

by ATPHOTO75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

It's good to know your experience with your GTI at Dirito Brothers Walnut Creek Volkswagen has met expectations. Ensuring our customer needs are addressed within reason is key for us. Thank you for the 5 star-rating!

November 17, 2023

Excellent service, great customer service, and they even provided a Lyft ride to and from the dealership. More

by MSSHANIBOBO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased that both the service and our Lyft transportation option at Dirito Brothers Walnut Creek Volkswagen met your needs. We appreciate your kind words.

November 17, 2023

everyone was pretty nice and my service went smoothly. Service was a bit pricey but I did appreciate them checking out my breaks and tires More

by REBECCACRIPE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear you found our service smooth at Dirito Brothers Walnut Creek Volkswagen. Noted on the pricing, and glad that checks on your brakes and tires were of added value. Thanks for your assessment.

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