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Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
3,124 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,124 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
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April 04, 2025
I took the ID4 for fixing recalls. Two recalls were fixed. Dealership did not have parts in stock. So I have to wait for fixing the third one. Two recalls were fixed. Dealership did not have parts in stock. So I have to wait for fixing the third one. More
by mohan.philip
Verified CustomerEmployees Worked With
April 03, 2025
Sean Thomas provides excellent service advice for the ID4 vehicle. He communicates well and proactively. vehicle. He communicates well and proactively. More
by TRVARGHESE
Employees Worked With
April 03, 2025
I had a check engine light - a problem with my DEF/diesel system. My mechanic consulted with Kevin at Dirito Brothers and I dropped it off there a week later. There is only one diesel tech at Dirito, but mak system. My mechanic consulted with Kevin at Dirito Brothers and I dropped it off there a week later. There is only one diesel tech at Dirito, but making an appointment was easy. After assessing my car, Kevin called with an update and informed me that everything would be done under warranty, including an overdue update that was also under warranty and would actually extend the warranty. Kevin and his team were very helpful, responsive, and overall great to work with. Rather than just do the work I initially needed, they went above and beyond to make sure my car is maintained for the long run. More
by SWAYMAN5
Employees Worked With
April 03, 2025
Marina did a fantastic job and kept me posted about the repair work progress all the time. repair work progress all the time. More
by Deshuang
Employees Worked With
April 03, 2025
Quick and easy service on a recall item. Staff very friendly - thank you very much Staff very friendly - thank you very much More
by kman7124
Employees Worked With
April 02, 2025
As usual, I received an update excellent service, with all available options and the services that are preferred or optional for my car, clearly presented to me. all available options and the services that are preferred or optional for my car, clearly presented to me. More
by aleksey.bogdanov
Employees Worked With
March 31, 2025
Great customer service from Sean in the Service Dept. Very easy to work with, provided regular updates. Very easy to work with, provided regular updates. More
by SKREDLY
Employees Worked With
March 31, 2025
The service advisor Marina is great. However, the door opener is sticky after getting it back from the recall. Will need to call to see if that can be corrected. However, the door opener is sticky after getting it back from the recall. Will need to call to see if that can be corrected. More
by ZOILABROWN2
Employees Worked With
March 29, 2025
Very helpful, kind,’informative and worked with my schedule. Great service ill use again for service schedule. Great service ill use again for service More
by andriaca
Employees Worked With
March 29, 2025
I purchased a Certified '23 Jetta and the SiriusXM radio had a connection issue. Kevin in Service took care of the problem by working with me, Sirius, and the techs. This is my 5th car from Dirito Bros. Lov had a connection issue. Kevin in Service took care of the problem by working with me, Sirius, and the techs. This is my 5th car from Dirito Bros. Love them, and love the car. More
by HPLPAUL
