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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,103 Reviews

3,103 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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March 17, 2025

Alberto was super helpful and quick to reply to all of my questions! He was really great throughout the process of having my car repaired. More

by KS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto
Mar 23, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate you highlighting our team's support during your car repair at Dirito Brothers Walnut Creek Volkswagen. It was our pleasure to assist, and we’re glad everything went smoothly for you.

March 17, 2025

I enjoy and trust my service technician, Sean. He takes time to explain the service that is required and answers all my questions/concerns. The staff are courteous and friendly. More

by lola.del.lago
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear you appreciate our team! Thank you for recognizing the effort by everyone at Dirito Brothers Walnut Creek Volkswagen.

March 17, 2025

I received excellent service at the Dirito Brothers Walnut Creek Volkswagen, nothing to complain about. More

by RDCHEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear you were pleased with our service. Thanks for choosing Dirito Brothers Walnut Creek Volkswagen.

March 17, 2025

Good job performing the required work. Sean was professional and courteous and the car was ready when promised More

by adiispas05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the feedback. We’re glad our team provided you with a professional experience at Dirito Brothers Walnut Creek Volkswagen.

March 16, 2025

Overall pleasant experience. Nice waiting area where I spent my time doing work comfortably. Friendly staff. More

by vansam44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I cannot recall, could've been Roberto?
Mar 23, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear you had a pleasant experience and found our waiting area comfortable. Our team is dedicated to making your visit enjoyable at Dirito Brothers Walnut Creek Volkswagen. Thank you for sharing your feedback!

March 16, 2025

Over all I am pleased. I would have liked to been. keep more informed and a bit more information on warranty.. More

by DAVIDWICKENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. We'll make sure to address the communication aspect with our team here at Dirito Brothers Walnut Creek Volkswagen.

March 14, 2025

The people here are great. The last time I brought my car in, it had been scheduled for weeks so I expected the parts for the door handle would be there since they knew for we More

by Sharon from Oakland
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We value your detailed feedback and are grateful for your patience. It's great to hear that our team's efforts made a positive impact on your experience. Please feel free to contact us directly at Dirito Brothers Walnut Creek Volkswagen so we can assist you further with any concerns.

March 14, 2025

I love Dirito Bros! I have been coming here for over 2 decades and can't imagine going anywhere else! This is my first EV and VW is making it easy to make the switch fro More

by readausten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sticking with Dirito Brothers Walnut Creek Volkswagen for so long. We're glad to hear your transition to EVs has been smooth and easy.

March 13, 2025

All the staff were very attentive, helpful; John Benitez not only helped me with my purchase of a new I-D Buzz, he got it earlier than I expected. More

by SHELDONCLOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear about your positive experience with our team at Dirito Brothers Walnut Creek Volkswagen for your new Volkswagen ID. Buzz purchase. Thank you for sharing.

March 12, 2025

They are very helpful and give helpful information as to what else might be needed. They work within my budget. More

by dabbcj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words. We're happy to know our team at Dirito Brothers Walnut Creek Volkswagen is meeting your expectations.

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