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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,103 Reviews
Call Service Center (925) 448-9940

3,103 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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September 20, 2023

Very Poor, i did not get a call back or resolution on my concern. I am still waiting for a call from this service center. I am highly disappointed. More

by girishmullapally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We are very sorry to hear that you weren't contacted by the team but we do see that you're coming in today. We appreciate your business and will do what we can to get you taken care of. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

September 18, 2023

Everyone I encountered was helpful, knowledgeable and polite. Service was very good everyone knew their job. More

by SANDRABROWDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are so happy to know that our team was helpful, knowledgeable, and polite on your visit. Thank you so much for taking the time to leave us this wonderful feedback and 5 stars. We’re glad you came in, and we appreciate your business at Dirito Brothers Walnut Creek Volkswagen.

September 18, 2023

Kevin was very informative and explained everything in detail from the beginning. They went above and beyond to get my daughters car back on the road. Even when picking up the car it was very fast. More

by SMTYCER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. Thank you for highlighting how our team was very informative and went above and beyond to get your daughter's car back on the road. Your complimentary review of our Service Team here at Dirito Brothers Walnut Creek Volkswagen is much appreciated.

September 18, 2023

HVAC problem was quickly and corectly diagnosed, parts were ordered and received the next day. My vehicle was ready for pickup earlier than expected. Very pleased! More

by mcaje
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are so glad to learn that your service experience was five stars. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen for your automotive needs.

September 17, 2023

Outstanding customer service. Our ID.4 has had a number of recalls but the dealership has taken care of them all and their communication when there are delays in getting parts ha More

by Dave R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Dave, receiving positive reviews like yours is what our Service Department strives for. It brings us joy to learn that our team provided outstanding customer service while taking care of your Volkswagen ID.4. If you ever have any future needs, we are always here to help at Dirito Brothers Walnut Creek Volkswagen.

September 17, 2023

Got my car in fast and ez and was done before promise time, fast and friendly service More

by alanc812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate you taking the time to leave us a five-star review. It is pleasing to learn that our Service Team was friendly and took care of your needs in a quick manner. Should you need anything, please don't hesitate to reach out to us at Dirito Brothers Walnut Creek Volkswagen.

September 16, 2023

Amazing service and great communication. Drop off and pickup makes easy and clean facilities. Wonderful More

by GREGORY_AMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Gregory. We are thrilled to learn that you received amazing service and great communication. Thank you for taking the time to leave us an excellent review. We hope that you will continue to choose Dirito Brothers Walnut Creek Volkswagen for any of your future automotive needs.

September 16, 2023

I would definitely come back again, not only to service the vehicle that I already own but to purchase another in the future. More

by NEWSONJOHNNIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words, we're happy we could help. We want all of our customers to feel this way when visiting Dirito Brothers Walnut Creek Volkswagen. We look forward to assisting you with any of your future automotive needs.

September 16, 2023

Excellent service - clear communication and they did everything I asked for and they were done on time. More

by heiditimken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are so happy to read about your excellent experience with our informative and timely team here at Dirito Brothers Walnut Creek Volkswagen! This is the kind of visit we strive for all our customers to have, thank you for sharing this positive review.

September 15, 2023

Kevin was extremely helpful and courteous. I was in a bind and he immediately kicked in to help, no questions asked. He did a great job. More

by CHRIS.CASTELEYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi! We are so pleased that you had a top-notch experience with Dirito Brothers Walnut Creek Volkswagen. Thank you for your feedback regarding how extremely helpful and courteous our team was in helping you get out of a bind. We are grateful for your kind feedback.

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