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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,123 Reviews

3,123 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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September 28, 2023

Everyone is nice, easy to approach, and made me feel comfortable even just walking in without an appointment More

by sarahm5999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerard Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricki
Sep 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your 5-star review. We're delighted to read that our team made you feel comfortable. It's important for us to create an environment where everyone feels welcome and can approach us with ease. We appreciate your feedback and look forward to assisting you again in the future. Thanks for choosing us at Dirito Brothers Walnut Creek Volkswagen.

September 28, 2023

Shannon got back me almost right way after I messaged about issues with my car. She got me an appointment the next day which was great. Marina kept me well updated and was honest with the time frame. She More

by raymundappe
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are happy to see that Shannon and Marina made sure your experience was five stars. We want all of our customers to have the same great visit when coming to see us at Dirito Brothers Walnut Creek Volkswagen.

September 28, 2023

Sean Thomas was great and walked us through the process well. It was a smooth interaction. The cashier was great as well. Shannon is an awesome manager. More

by JANDBTHOMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your positive feedback! We are happy to learn that you had a smooth vehicle-buying process with the help of our Sales Team at Dirito Brothers Walnut Creek Volkswagen and we congratulate you on your purchase.

September 27, 2023

Sean T was very helpful. Kept me updated. Took care of my requests and all my questions. Very knowledgeable with excellent customer focus. More

by LESLIEANNT0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thanks for this amazing review! Helpful and updated assistance is always valued here at Dirito Brothers Walnut Creek Volkswagen. It is so great to know you received knowledgeable service. Come see us again for any of your future vehicle needs.

September 27, 2023

Sean was extremely thorough & accommodating. He answered all my questions & was very efficient. I like the texting feature too. Makes everything so easy! More

by NWEAVER22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive review of our extremely thorough and accommodating team here at Dirito Brothers Walnut Creek Volkswagen. We always endeavor to provide excellent customer service. Thank you for your business and let us know if we can assist you further.

September 26, 2023

I was happy with Sean's service. He reached out to me personally to offer services earlier than we had scheduled previously. It was great to get the update and recall issues addresse More

by OWENS.TRISTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for the wonderful review. We know how important communication is to our customers and are so pleased to know that the team was able to get you in for your service appointment. Your businness is appreciated by everyone here at Dirito Brothers Walnut Creek Volkswagen.

September 25, 2023

After a routine service, my egolf began behaving erratically. After 40k absolutely trouble free miles I thought the two facts were connected. They disagreed. They checked it out and pronounced it fi More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marina Felix
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Paul, Your feedback is important to us and when given the opportunity, I would like to speak with you about your overall experience and the level of customer care you received from our Service Team regarding your visit following your initial routine service for your Volkswagen e-Golf. Will you please contact me so we can discuss this further? Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

September 21, 2023

Fantastic service! Thank you to Sean and the team for helping us out quickly and very professionally!! More

by CHRISWHITE_CA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. We are so pleased that you had a positive experience with Dirito Brothers Walnut Creek Volkswagen. Thank you for your review regarding the fantastic service you received from our very professional team.

September 20, 2023

Great customer service and great service and staff very helpful and my vehicle was ready in a timely manner More

by BAEE2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing this positive review of your experience with our Service Team here at Dirito Brothers Walnut Creek Volkswagen. We enjoyed reading how our very helpful team provided great customer service and had your vehicle completed in a timely manner. Your feedback is greatly appreciated.

September 20, 2023

As per usual, Marina has gone above and beyond to help me keep my VW in tip top shape. More

by ATPHOTO75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

It is great to see that our team continues to earn your five stars. Please don't hesitate to give us a call at Dirito Brothers Walnut Creek Volkswagen if you need anything down the road.

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