Dirito Brothers Walnut Creek Volkswagen - Service Center

Everyone is nice, easy to approach, and made me feel comfortable even just walking in without an appointment comfortable even just walking in without an appointment More

Shannon got back me almost right way after I messaged about issues with my car. She got me an appointment the next day which was great. Marina kept me well updated and was honest with the time frame. She about issues with my car. She got me an appointment the next day which was great. Marina kept me well updated and was honest with the time frame. She took time to explain what needed to be done. Thanks to both if you. More

Sean Thomas was great and walked us through the process well. It was a smooth interaction. The cashier was great as well. Shannon is an awesome manager. well. It was a smooth interaction. The cashier was great as well. Shannon is an awesome manager. More

Sean T was very helpful. Kept me updated. Took care of my requests and all my questions. Very knowledgeable with excellent customer focus. Kept me updated. Took care of my requests and all my questions. Very knowledgeable with excellent customer focus. More

Sean was extremely thorough & accommodating. He answered all my questions & was very efficient. I like the texting feature too. Makes everything so easy! He answered all my questions & was very efficient. I like the texting feature too. Makes everything so easy! More

I was happy with Sean's service. He reached out to me personally to offer services earlier than we had scheduled previously. It was great to get the update and recall issues addresse He reached out to me personally to offer services earlier than we had scheduled previously. It was great to get the update and recall issues addressed on my ID.4 ahead of schedule. I've dealt with Sean previously and he's always pleasant, knowledgeable and patient. He's quick to respond to my questions and has gone above and beyond what would normally be expected of a service liaison. He even helped to research and find better pricing for tires/installation, which wasn't even part of the initial service order. The rest of the team at the dealership is always pleasant and helpful as well. More

After a routine service, my egolf began behaving erratically. After 40k absolutely trouble free miles I thought the two facts were connected. They disagreed. They checked it out and pronounced it fi erratically. After 40k absolutely trouble free miles I thought the two facts were connected. They disagreed. They checked it out and pronounced it fine but it is not. Pretty unhappy with their level of belief, respect, and expertise. More

Fantastic service! Thank you to Sean and the team for helping us out quickly and very professionally!! Thank you to Sean and the team for helping us out quickly and very professionally!! More

Great customer service and great service and staff very helpful and my vehicle was ready in a timely manner helpful and my vehicle was ready in a timely manner More

As per usual, Marina has gone above and beyond to help me keep my VW in tip top shape. keep my VW in tip top shape. More