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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,103 Reviews
Call Service Center (925) 448-9940

3,103 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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September 15, 2023

Excellent service and very friendly staff. My car was done on time and everything was taken care of perfectly. I wouldn't go anywhere else! More

by jopalmer7790
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are so happy our very friendly Service Team here at Dirito Brothers Walnut Creek Volkswagen could provide a top-notch experience. It's nice to see that your vehicle was perfectly completed in a timely manner. Thank you for the positive review and please let us know if we can assist you further or answer any questions.

September 14, 2023

Marina and the entire team at Dirito Brothers are truly amazing!! I wouldn’t take my VW anywhere else!! More

by GINAMIGNANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your wonderful five-star review! We're very glad our Service Team was amazing with your Volkswagen, and please reach out to us at Dirito Brothers Walnut Creek Volkswagen if we can be of further assistance.

September 14, 2023

Excellent service. Showroom clean, waiting room is comfortable, overall nice. Sales: Zack Tziolis was pleasant to deal with, made our car purchase a cinch, great se More

by Marilyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
cole scordelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Tziolis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky Quintana. Five Star to him.
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Sep 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Marilyn. Thank you for highlighting our clean showroom and comfortable waiting room. It is rewarding to know that your car purchase was a cinch and that our Finance Team was pleasant and knowledgeable. Your 5-star review of our Sales and Service Teams here at Dirito Brothers Walnut Creek Volkswagen is much appreciated.

September 13, 2023

The service team was great. Made the process quick and easy for me and got me out with no issues or surprises. More

by MCROWE85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Sep 14, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your trust in our Service Team to make your process quick and easy for you all in a timely manner. It makes us very proud to have your positive five-star review of Dirito Brothers Walnut Creek Volkswagen. We are always here to help, should you need anything else.

September 12, 2023

I bought this car from Dirito and prepaid maintenance at same time. Apparently, prepaid maintenance doesn’t include tire rotation. In addition, over four years of taking my car to them for service, they nev More

by JAYFEIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We value your feedback here at Dirito Brothers Walnut Creek Volkswagen and I would like the chance to speak with you about your overall experience with our Service Department regarding your tires. At your convenience, please contact me so we can discuss this further. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

September 10, 2023

It is a new car, service was prepaid, but I has to pay. Horrible experience. More

by mhavel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, It would be appreciated to have the chance of speaking with you regarding your concerns with the service experience our Service Team provided you. Please reach out to me so that we can discuss this matter further. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

Sep 11, 2023 -

mhavel responded

Greetings, I was very disappointed when I brought my new car, last Friday, for a scheduled, free service to your dealership. I had two prepaid services when I bought the car. My car has 6,000 miles on. I was refused to have it done for free and was forced to pay for it. On top of it, I found some missing piece (a screw on cap) in my cup holder yesterday (attached). Where is it missing??? I sent the note below to the services adviser I dealt with Kevin Hubert. I was having a scheduled service done on my Black, 2022 VW Tiguan last Friday, 9-8-202. This was supposed to be one of the FREE services that were prepaid when I bought the car in cash in February this year. You gave me some lame excuse that I have to wait till my car has 10,000 miles. I have also a Mercedes and we always owned Lexuses. I never wait until 10,000 miles between oil changes. It is my choice to have it done earlier. Who are you or anyone in the dealership to tell me when I change oil in the car I own. Mercedes or Lexus have never done that. It was supposed to be free that that is all you need to know. Your goal has to be your customer satisfaction - period. On top of it, I found in my cupholder this cap from something (attached picture). What did you forget to put back it. LET ME KNOW. I am very unhappy with your substandard service, and I am sure that I will tell everyone I know. Please send me a contact information for your general manager. He or she needs to know of how you treat your customer after they made the purchase. Also, I expect to get your answer regarding the cap ASAP. Dr. Havel ------------------------------------ Milan J. Havel, Ph.D., MBA mhavel@comcast.net 510-851-1026 cell

September 10, 2023

Ricky was awesome to work with. The showroom is always nice and clean. You’re my go to any and every time I need work done on my 2015 Golf TDI wagon. More

by SHARI.CHAMBLISS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky
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Sep 11, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Shari, thank you for your kind review of Dirito Brothers Walnut Creek Volkswagen. We are so glad that you had an awesome experience with our Service Team and that you enjoyed our clean showroom. Have a great day.

September 10, 2023

Good communication and quick in and out. Dealership doing everything to solve a complex problem. More

by JKOT3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thanks for this amazing review! Communicative and timely assistance is always valued here at Dirito Brothers Walnut Creek Volkswagen. Come see us again soon!

September 08, 2023

Terrence was courteous, knowledgeable and professional. He had me checked in for my service and on my way in no time. More

by CRAIG.MAZZERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrence
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Sep 08, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are so happy to read that our Service Team was courteous, knowledgeable, and professional on your visit. Thank you for taking the time to leave us this awesome 5-star rating and review. Please feel free to reach out to us if we can be of any assistance in the future at Dirito Brothers Walnut Creek Volkswagen.

September 08, 2023

I enjoy working with Nanika, she us very thorough, and professional. Marina in service is also very helpful. More

by johnBRU57
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi, we are very glad to read that our Service Team was very thorough, professional, and helpful on your visit. Thank you for the wonderful feedback and 5 stars. It was a pleasure to do business with you, and we look forward to work with you at Dirito Brothers Walnut Creek Volkswagen again in the future.

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