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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,103 Reviews

3,103 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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August 30, 2023

Great service and Marina was a star in getting my flat tire changed right away. More

by TINAEDRAKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are so happy to read that our Service Team was able to get your flat tire fixed right away, and that you enjoyed your experience working with our team on your visit. Thank you so much for the great rating and positive feedback. If you ever need any assistance with your vehicle in the future, Dirito Brothers Walnut Creek Volkswagen will be here for you.

August 30, 2023

I've been bringing my VW to Dirito (and other mechanics) for repair over the years. Dirito Bros fixed my heater core (which was under warranty under a Technical Service Bulletin - but they didn't know and 1 More

by Cribbage12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Ritola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, The opportunity to discuss your experience with our Service Team here at Dirito Brothers Walnut Creek Volkswagen would be appreciated. Please reach out at your earliest convenience so we can talk about communication, pricing, and your recent experience with a coolant-leak repair. Best Regards, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

Sep 01, 2023 -

Cribbage12 responded

Kyle, recall we spoke earlier this week when I saw the cost of repairs on the coolant system when I contended they were the result of 2 previous services done by the Diritio Brothers Service team. You mentioned you're not the expert but would discuss with Sean. That's what I was referring to in my post The communication was fine - it was the result - the message being "it's a separate issue, unrelated from the previous work we did on the same system, and your quote is over $3,100". Which is why I pulled my car and brought it elsewhere to get fixed. I've been clear to both you and Sean as to the level of disappointment with Dirito Brothers service on this visit Just as I've been honest (and have given positive reviews in your surveys) in the past, this one was a stinker. My car is back in my hands, fixed, for significantly less than what I was quoted by Dirito Brothers. As such, and since we spoke already this week, please understand my decision that the matter is behind me and there's nothing left to speak of around pricing, communication and service, as I've been pretty clear. Thanks, and I hope my feedback is used constructively to help make Dirito Brothers better for its customers.

August 30, 2023

The folks at Dirito Bros. VW were extremely fast and courteous. Thanks so much for a smooth experience. More

by Liverpool_Lover
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are delighted to read that our team was extremely quick and courteous on your visit. Thank you so much for taking the time to leave this positive five-star review, and it is great to know that you had a smooth experience working with our team at Dirito Brothers Walnut Creek Volkswagen. If you ever need any assistance, you know we'll be here for you!

August 29, 2023

Very good experience overall. Was updated on the progress of the work on my 11 year old vehicle constantly. There were extra complementary services to my vehicle as well. More

by KEVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're happy our Service Team here at Dirito Brothers Walnut Creek Volkswagen could provide a nice experience, KEVIN. Thank you for the positive review.

August 27, 2023

The dealership was very clean, and very accommodatable to our needs. We will definitely be coming back More

by CARSEN Sidfrid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Carsen, thank you for the 5-star review of your experience with Dirito Brothers Walnut Creek Volkswagen. We appreciate your highlighting how very clean our facility is and how accommodating our team is. Your feedback is appreciated.

August 27, 2023

Took car to dealer after my daughter recorded after the third time it happened her car not accelerating while getting on the freeway past 39mph. Dangerous situation ! Took it to dealer and after 5 days in More

by EWLAKE
Recommend Dealer
No
Employees Worked With
Kevin Hubert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We have received your review and a member of our team will be following up. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

August 26, 2023

Had a flat tire on freeway and had to be towed to Dirito Bros. Even with no appointment they completed the tire replacement and some recall work in one day. More

by larrykeiffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thanks for sharing this five-star review with us. It brings us joy to know that our Service Team completed your tire replacement and recall work in a timely manner. For any additional assistance, please feel free to contact us anytime at Dirito Brothers Walnut Creek Volkswagen.

August 25, 2023

Helpful and answers questions. End of message Done That’s it Ok Have a good day More

by MCAM51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five-star review. We hope you continue to choose Dirito Brothers Walnut Creek Volkswagen for all your automotive needs.

August 24, 2023

I have nothing but positive things to share. Service was perfectively and faster than expected. More

by serclan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thank you so much for the great feedback and 5 stars. We are so pleased to know that our Service Team was able to provide a perfectively, and quick experience on your visit. It was a pleasure to assist you here at Dirito Brothers Walnut Creek Volkswagen, we hope to assist you again in the future. Have a great day!

August 24, 2023

Last minute request they got me in and out in the stated time. Great service! More

by MAXIONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much MAXIONE for trusting us, and leaving us a great five-star review. We are so happy to know that our Service Team was able to provide a great experience, and was timely during your visit. Your business is valued, and we look forward to servicing you again in the future at Dirito Brothers Walnut Creek Volkswagen.

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