Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,124 Reviews
Call Service Center (925) 448-9940

3,124 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

Sort by
September 08, 2023

Terrence was courteous, knowledgeable and professional. He had me checked in for my service and on my way in no time. More

by CRAIG.MAZZERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrence
Report | Print
Sep 08, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are so happy to read that our Service Team was courteous, knowledgeable, and professional on your visit. Thank you for taking the time to leave us this awesome 5-star rating and review. Please feel free to reach out to us if we can be of any assistance in the future at Dirito Brothers Walnut Creek Volkswagen.

September 04, 2023

Dirito Brothers VW makes it very easy to schedule a service appointment and their Service Representatives make it easy to understand the work to be done and the estimated costs involved. From the greet More

by KIKIWEES48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive review and rating! We are delighted to know that you had a great service experience with us at Dirito Brothers Walnut Creek Volkswagen and we value your business!

September 04, 2023

Terry was great. I called him multiple times to get pricing on a part and labor. He was very patient and answered my question. I decided to take my car to that dealer More

by ilhem23000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrence Price
Report | Print
Sep 06, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi, we are very excited to read that our Service Team was very friendly, patient, positive, and approachable during your visit. Thank you for the great feedback and 5 stars. We're glad you came in, and our team will be more than happy to assist you with anything you need on your next visit at Dirito Brothers Walnut Creek Volkswagen.

September 04, 2023

Quick intake during service appointment and collaboration with VW headquarters to resolve a complex issue. Kept me in the loop during the service duration. More

by JKOT3
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi, we are so glad to know that our Service Team was able to update you on progress, and was quick during your visit. Thank you for the awesome feedback and 5 stars. If you ever need help with your vehicle, Dirito Brothers Walnut Creek Volkswagen will be here for your any time.

September 02, 2023

It was very easy to get my car serviced for unexpected issues with booking available ! More

by KATRINA5AMAYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

It makes us very happy to read that it was very easy to get your car serviced here at Dirito Brothers Walnut Creek Volkswagen. Thank you for your wonderful five-star review.

September 01, 2023

Marina and your crew did a really nice job taking care of my car. Thank you. More

by PATRICK80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. Each and every day, the Service Team of Dirito Brothers Walnut Creek Volkswagen strives to be excellent. Perfect reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.

August 31, 2023

Always a wonderful experience at Dirito Brothers! They took great care of my new car! More

by ALLISON.WATTS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 01, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Allison, thank you for your five-star review of Dirito Brothers Walnut Creek Volkswagen! We are so glad that our Service Team took great care of your vehicle during your visit and it would be our pleasure to assist you with anything else.

August 31, 2023

Am to happy for you services all the employees are very good people and very nice. More

by PRIETO6500
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector
Report | Print
Sep 02, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thanks for this glowing review! It is so great to know our Service Team provided you with a great experience. Come see us again here at Dirito Brothers Walnut Creek Volkswagen for any of your future vehicle needs.

August 31, 2023

Terence exceeded all expectations. Communicated proactively throughout the whole experience. He’s an asset to your organization. Please take the time to acknowledge that! More

by CHRISPETER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terence
Report | Print
Sep 02, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi. We are pleased to hear that your experience with our team at Dirito Brothers Walnut Creek Volkswagen has exceeded all of your expectations and that they were communicative with you throughout during your visit. Our team strives to give our customers the highest level of customer satisfaction and it is pleasing to know that you were able to experience this. Thank you for your wonderful review. Please do not hesitate to reach out to us if any further assistance is needed.

August 31, 2023

The paid inspection was done ok but the free recall they didn’t even look at it. Like we all have tons of free time to keep coming back to a dealer. More

by Silvana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
His name is not here
Report | Print
Sep 02, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Silvana, It would be great to speak with you regarding your recent visit with our Service Team for the inspection and recall work on your vehicle. I ask that you reach out to me at a time that works best for you. I hope to hear from you soon, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

Sep 07, 2023 -

Silvana responded

Hey Kyle, I believe it was the third time we took our car there for service but only because it’s the only VW dealer in the area. Every time the service was mediocre, not too bad but far from being good. I won’t need your store services anymore (that’s a great thing) since we’ll trade the car in very soon. The difference from your Walnut Creek store and the VW store in San Rafael is screaming, and that’s why we will do the recall & trade in with the San Rafael store.

1
...
78
79
80
...
313