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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,189 Reviews
Call Service Center (925) 448-9940

3,189 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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October 30, 2023

Sean does a good job and makes me feel heard and valued. I have not been impressed with the actual car service I've gotten, as I've had to return numerous times for problems. Hopefully Sean continues to tak More

by DANAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Our goal is to ensure that our guests have the best possible service experiences, and we would greatly appreciate the opportunity to learn more about your recent visits. If you would like to discuss this further, please feel free to contact me directly. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

October 30, 2023

Very quick and easy to make an appointment and service was great! Very friendly team. More

by gena0305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Appreciate the positive feedback regarding our timely service and friendly team at Dirito Brothers Walnut Creek Volkswagen. Your satisfaction matters to us. Thank you for your review.

October 30, 2023

I was told the day before that the service would take 2 hours and instead it took 4. I had to seek out service tech at the originally promised time (after 3 hours) only to find out it would still be anothe More

by er.lonergan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I didn't work with those people
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Oct 31, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Dirito Brothers Walnut Creek Volkswagen. I would like the chance to discuss the length of repairs performed by our Service Team, as well as the level of customer service that you received. Can you please reach out to me at your earliest convenience? Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

October 30, 2023

Very complex repair job, including gas tank replacement. Took multiple test drives to identify all problems. More

by smyths
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for leaving a 5-star review. We are glad that the team was able to identify all of your vehicle needs to get you back out on the road safely.

October 29, 2023

This was a very quick and easy appointment. Such great service! Thank you, Sean! Highly recommend Dirito Brothers in Walnut Creek! More

by agreggor2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to know you found our service at Dirito Brothers in Walnut Creek quick and easy. Thank you for choosing us, we appreciate your recommendation.

October 28, 2023

Fast, kind, helpful and overall just awesome! Thank y’all for treating me so well! More

by ian29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive comments about our speed and helpfulness at Dirito Brothers Walnut Creek Volkswagen. Your satisfaction is our top priority, thank you!

October 27, 2023

Very friendly and helpful. Listened to my concerns and really dove deep to assist me with getting answers. More

by kellyheather2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thanks for sharing this five-star review with us. We're glad to learn that our friendly team was helpful and listened to your concerns. Your business is valued and we hope you continue to choose Dirito Brothers Walnut Creek Volkswagen.

October 26, 2023

It is easy to schedule an appointment on line and they do great work. They text you updates to let you know the status of the vehicle and when you can expect to pick it up. More

by ABNORMALJAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad you found online scheduling and text updates helpful. It's our goal at Dirito Brothers Walnut Creek Volkswagen to offer quality services for all customers. Thank you for the feedback, we appreciate it.

October 22, 2023

Awesome service, great staff. Will always return to Dirito Bothers VW. Thank you so much. More

by LIZNpincA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian in ? sales, cole scordelis
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Oct 23, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words about our service at Dirito Brothers Walnut Creek Volkswagen. Thank you for considering us your go-to location. We wish you all the best on the road ahead!

October 21, 2023

Good customer service, kinda pricey for just diagnostic testing though. $235 to check my airbag light More

by elliegreenwald7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback on our customer service and diagnostic pricing at Dirito Brothers Walnut Creek Volkswagen. We strive to provide valuable service, which includes thorough diagnostics. Thank you for choosing us for your car care needs.

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