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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,103 Reviews
Call Service Center (925) 448-9940

3,103 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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August 24, 2023

It was fast and excellent service. Communication was clear and friendly. Vehicel drop off and pick up was smooth. All Good! More

by ADAM.GUBSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are grateful you took the time to leave this positive review. It is wonderful to know that our friendly Service Team made sure you had a smooth visit. Here at Dirito Brothers Walnut Creek Volkswagen, we take pleasure in being able to adequately fulfill the needs of our guests in a timely manner. If you ever have any future needs, we are always here to help.

August 20, 2023

Did not value my time, very slow to respond to my needs. Gave me an estimate was poor More

by scrubjo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
2.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We appreciate your feedback here at Dirito Brothers Walnut Creek Volkswagen. It would be great to be given the chance of speaking with you regarding the interactions and recommendations our Service Team provided you for the needs of your vehicle. I ask that you reach out to me when you get the time. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

August 20, 2023

Excellent service. Very friendly and efficient. All work items, recommendations, and costs were explained well. Appreciate the Lyft service. More

by ALEXANDER.BEHM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for this awesome review and rating. We are pleased to read that our Service Team was very friendly, efficient, explained all cost and recommendations during your visit. Your business is valued at Dirito Brothers Walnut Creek Volkswagen, please feel free to reach out to us for any assistance.

August 20, 2023

Detailed explanation for why the car was acting the way it was acting. I appreciated that even though I wasn’t happy with what the car was doing. More

by JONATHAN94596
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to share your positive 5-star review. We're glad to learn that you are pleased with the high level of customer care from our Service Team at Dirito Brothers Walnut Creek Volkswagen. It's important that we thoroughly communicate the necessary maintenance needs to our customers. Please let us know if there is anything else we can do for you here at Dirito Brothers Walnut Creek Volkswagen. We are more than happy to help!

August 19, 2023

First Class all the way. Thank you!! Exceeded expectations great communication. Very timely. Pleasure to work with! More

by OLIGSHOUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your wonderful review. We are ecstatic to learn that you had a first-class experience with our kind staff at Dirito Brothers Walnut Creek Volkswagen and we would be honored to work with you again in the future.

August 19, 2023

Excellent service for my VW's over the years keeps me coming back! I have been a service customer since 2000. More

by RAYBARRAZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are so glad you're happy with the way we do business here at Dirito Brothers Walnut Creek Volkswagen. Thank you so much for this great feedback and 5 stars. It is great to know you enjoyed working with our Service Team, and we look forward to working with you in the future. Your business is valued here, have a great day!

August 19, 2023

Kevin Hubert is a true professional He’s very knowledgeable, gives clear instructions and delivers on all points More

by CWILLYF15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for your kind feedback. We are so glad that you had a professional and knowledgeable experience with our staff at Dirito Brothers Walnut Creek Volkswagen and we hope to work with you again someday.

August 19, 2023

Great service experience. Was able to get a convenient appointment, had an efficient drop off and the work was completed on time and at cost that was expected. Kevin explained More

by JIMHULBURD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your recommendation and awesome review of our Service Team. We are delighted to know they were able to provide such a great and convenient experience for you. Do not hesitate to reach out to us here at Dirito Brothers Walnut Creek Volkswagen if there's anything else we can do for you.

August 18, 2023

Hector Mercado is the best employee you have. He should get a very big raise! More

by RASHIN1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector Mercado
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Aug 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. We are happy to know you had a pleasing experience with our team at Dirito Brothers Walnut Creek Volkswagen. It is a pleasure to make sure our customers are given the highest level of satisfaction. Please do not hesitate to reach out to us for any further needs or questions.

August 17, 2023

Marina is the BEST Service Advisor and is super helpful. huge shoutout to her and her team More

by KEN.SHUPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Ken, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive five-star review. Our helpful Service Team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out to us here at Dirito Brothers Walnut Creek Volkswagen.

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