Dirito Brothers Walnut Creek Volkswagen - Service Center

Hector Mercado is the best employee you have. He should get a very big raise! He should get a very big raise! More

Marina is the BEST Service Advisor and is super helpful. huge shoutout to her and her team huge shoutout to her and her team More

I was told that the $375 to assess my AC would be applied to the repair. They thought it needed to be charged, so they applied the $375 to that. It took 3 more visits for them to realize that it actually nee to the repair. They thought it needed to be charged, so they applied the $375 to that. It took 3 more visits for them to realize that it actually needed a new hose. They refused to apply the $375 at that point because it took them so long to figure it out. It’s not my fault they couldn’t figure it out! Very unethical to do that More

Modern facility, clean, friendly staff excellent service department. Work is always done to my satisfaction and dealership is conveniently located near BART or shuttle is provided to my home nearby. Will de department. Work is always done to my satisfaction and dealership is conveniently located near BART or shuttle is provided to my home nearby. Will definitely recommend. More

Kevin was easy to work with. He explained the problem well and offered a clear resolution with estimates. Since I wanted to obtain tires elsewhere, he explained to me what servic He explained the problem well and offered a clear resolution with estimates. Since I wanted to obtain tires elsewhere, he explained to me what services the tire replacement required. I hope I get to work with Kevin again in the future. More

I always receive top rated service when I bring my car in for repair/maintenance. My service writer Kevin keeps me in the loop and is on top of the repairs that are happening. They are very professional. for repair/maintenance. My service writer Kevin keeps me in the loop and is on top of the repairs that are happening. They are very professional. More

Service was scheduled immediately, scope of work was explained and completed as promised, cost of service was as estimated, prompt transportation was provided to and from my home by the dealership - all explained and completed as promised, cost of service was as estimated, prompt transportation was provided to and from my home by the dealership - all good. More

Great customer service provided with communication throughout the process. Service people very kind and courtesy. Provided a vehicle for my conversation. Made my day complete. throughout the process. Service people very kind and courtesy. Provided a vehicle for my conversation. Made my day complete. More

Marina I believe was the lady who helped me and she was extremely helpful, knowledgeable and pleasant. extremely helpful, knowledgeable and pleasant. More

The staff in the service department were nice. However the problem persist and it has been looked at twice with no resolution, thus the reason for the 3 stars. However the problem persist and it has been looked at twice with no resolution, thus the reason for the 3 stars. More