Back

Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,105 Reviews

3,105 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

Sort by
August 08, 2023

Sean was amazing there was a mix up and my appointment was scheduled for and he told me don’t worry at all about it we will get you taken care of and he did! I was able to immediately get a loaner vehicle More

by KRISTINFREVELE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are honored you took the time to leave us a five-star review. It makes us proud to learn that our Service Team took care of your needs and immediately provided you with a loaner. Please keep Dirito Brothers Walnut Creek Volkswagen in mind for your future automotive needs.

August 07, 2023

Great service and customer care. Sean in the service department took a good care of my van. Thanks. More

by ASSILIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Aug 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Dirito Brothers Walnut Creek Volkswagen wants to thank you for your stellar review and rating. It's a pleasure to read that our Service Team provided great customer service and care throughout your visit, and that they took great care of your van. We are always happy to help out.

August 07, 2023

Brought my car in for 1st of 2 complimentary services. Kevin at the service desk was very friendly, efficient and informative. Very pleased with experience. More

by KELLY_ROTHSCHILD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello Kelly, thanks for this wonderful review! Friendly, efficient, and informative assistance is always valued by ou Service Team. It is wonderful to know you are pleased with your experience here at Dirito Brothers Walnut Creek Volkswagen. Come see us again for any of your future vehicle needs.

August 07, 2023

I was persuaded to purchase a prepaid service package that would save me $$. Turns out I almost lose $450 because it expired just one month later without me being informed at all. I got an extension so More

by BSUTJETTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Scordelis Scripillit
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, It would be great to speak with you regarding your recent experience with our Service Team and the service package you are referring to. Please use the contact information below to reach out to me at a time that works best for you. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

August 07, 2023

On line scheduling is easy and pick up/drop off were both very efficient and friendly. More

by kristine.kvochak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are excited to read that our Service Team was efficient, friendly, and made it easy for you to schedule an appointment with us ensuring you had a great customer service experience. Thank you for your positive review and for trusting us with your automotive needs. Please don't hesitate to reach out to us, we are here if you need any further assistance here at Dirito Brothers Walnut Creek Volkswagen.

August 06, 2023

All the staff were nice, helpful, and were able to address my concerns about the sunroof. More

by KWAGNER468
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
RICK WEIBLE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind review. We are so glad that our Service Team could assist you with your sunroof at Dirito Brothers Walnut Creek Volkswagen it would be our pleasure to assist you again someday.

August 06, 2023

Very polite and informative. Kept me notified and delivered the car when they said they would. More

by DGC522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your five-star review of Dirito Brothers Walnut Creek Volkswagen. We are so glad that our staff provided you with informative and communicative assistance and we would be honored to work with you again someday.

August 05, 2023

Sean insured my car would be serviced quickly and arranged for a ride to and from my home when the car was ready. More

by JWEST613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We couldn't be happier to see that our Service Team at Dirito Brothers Walnut Creek Volkswagen provided you with a highly-rated experience by ensuring you a ride to and from your house while we took care of your vehicle. Your high rating is greatly appreciated, and should you need anything else, please let us know.

August 05, 2023

Super Pro, kind and helpful. Lucky I was able to get the car in that day for the software update which I wasn’t expecting until November Thank you! More

by BRETTPELS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're grateful to receive your five-star review and know you were satisfied with the quality care you were presented with while your vehicle was in for a software update. If we can be of any further assistance, please feel free to reach out to us at Dirito Brothers Walnut Creek Volkswagen.

August 03, 2023

Great customer service! I appreciate Kevin for the amazing service he provided me. He told me about other services I will need in my suture services. More

by brookehopfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are grateful you took the time to leave this positive review. It is pleasing to know that our Service Team delivered great customer service during your visit. Your business is valued and we hope you continue to always choose Dirito Brothers Walnut Creek Volkswagen.

...
81
...