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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,189 Reviews
Call Service Center (925) 448-9940

3,189 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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October 12, 2023

My schedule maintenance was handled flawlessly. Ricky was courteous, professional, and on point. I was absolutely satisfied the service. More

by jacampos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky (service dept.)
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Nov 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Our Service Team here at Dirito Brothers Walnut Creek Volkswagen is always here for you when you need us. It is great to see that Ricky handled your scheduled maintenance with ease. Have a fantastic day!

October 12, 2023

Marina was absolutely amazing! She made sure my car was taken care of even when it got finished after hours. More

by juliaclack54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We understand that our customers are particular about the quality of automotive care they receive. Thank you for taking the time to write about your amazing customer service experience with our Service Team. We're glad to learn that you left Dirito Brothers Walnut Creek Volkswagen pleased with our high level of customer service and attentiveness. Your business is valued and thank you for trusting us with your vehicle!

October 11, 2023

This was the second trip in a row for oil change and fluid top off where fluids were not checked. First was the DEF not checked and was practically on the last 1000 miles, the second was the oil change More

by GMKUMAMOTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Our goal is to provide an exceptional experience to every customer we have here at Dirito Brothers Walnut Creek Volkswagen. I would like the opportunity to discuss the quality of service you've received during your recent oil changes. Can you please send your preferred contact method to me? Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

October 10, 2023

The quality of work has always been good but lately it seems to take longer to complete the work than in the past. More

by eneufeldt7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we appreciate your business and value your feedback. We would not be able to grow and develop without feedback like yours. Thank you for noting the high-quality work you consistently receive here with us. If there is anything else we can do for you, please let us know. The Service Team at Dirito Brothers Walnut Creek Volkswagen is always here for you.

October 10, 2023

Service is always great and advisers are always keeping u up to date with how ur car is doing More

by XCULLOA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to share your great 5-star review. We're glad to learn that you are consistently pleased with the high level of customer care from our Service Team at Dirito Brothers Walnut Creek Volkswagen. It's important that we thoroughly communicate the necessary maintenance needs to our customers. We look forward to servicing your needs over the years to come!

October 09, 2023

Excellent care and service. Great and efficient with timing and providing direct transportation to and from More

by shate_gordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are grateful you took the time to leave this positive review. It's great to know that our Service Team was efficient and did an excellent job at what they do. We're also glad to learn that our team provided transportation to and from the dealership. Should you need anything, please don't hesitate to reach out to us at Dirito Brothers Walnut Creek Volkswagen.

October 06, 2023

appreciate the work and service. Terrance has helped us through the process, and he did a great job! More

by JUANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrance
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Oct 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Juang, we appreciate the fantastic review and are glad we could be of service. Thank you for highlighting the great job our team provided during your recent service visit. If you have any further needs or questions, please reach out to our Service Team here at Dirito Brothers Walnut Creek Volkswagen. We are always here for you.

October 05, 2023

Very nice people to work with. Would have liked more information on how to work the ID.4 charger. More

by ZANNARAMA27
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : cole scordelis
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Oct 06, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello and thank you for your feedback and this great four-star review! We are thrilled our team of professionals were nice and easy to work with during your visit. We look forward to earning five-stars during your next visit, and please reach out to Dirito Brothers Walnut Creek Volkswagen if we can be of any further assistance.

October 05, 2023

Excellent Customer relations and service done within expected/preferred time frame. Everyone was very helpful and attentive. More

by OSCARGIRL27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are so happy to know that our Service team was very helpful, attentive, and provided an excellent experience on your visit. Thank you very much for the wonderful feedback and 5 stars. It was a pleasure to do business with you, and we hope to see you at Dirito Brothers Walnut Creek Volkswagen again in the future.

October 05, 2023

Free Lyft shuttles and 10,000-mile service work completed within one hour. Very nice people too. A complementary wash would've been nice, but I'm not complaining. More

by SANDER.LEECH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mike raff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your positive review noting the free Lyft shuttle and timely service you received. The Service Team here at Dirito Brothers Walnut Creek Volkswagen always strives to provide excellent customer service. It brings us joy to know that our very nice team provided this five-star, 10k maintenance experience for you. We appreciate your business and look forward to your next visit.

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