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Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
3,189 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,189 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
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September 12, 2023
I bought this car from Dirito and prepaid maintenance at same time. Apparently, prepaid maintenance doesn’t include tire rotation. In addition, over four years of taking my car to them for service, they nev same time. Apparently, prepaid maintenance doesn’t include tire rotation. In addition, over four years of taking my car to them for service, they never asked me if I wanted to pay extra to rotate my tires. Meanwhile, they apparently reported to Carfax that my tires were rotated because I got emails from Carfax congratulating me on keeping my car up to date. As a result, my tires were never rotated and I have two tires that need replacement and two that still have life left. I asked to speak to service manager. Never heard from her. They want almost $1000 to replace two tires! I will never use this dealer again. More
by JAYFEIST
Verified CustomerEmployees Worked With
September 10, 2023
It is a new car, service was prepaid, but I has to pay. Horrible experience. Horrible experience. More
by mhavel
Employees Worked With
September 10, 2023
Ricky was awesome to work with. The showroom is always nice and clean. You’re my go to any and every time I need work done on my 2015 Golf TDI wagon. The showroom is always nice and clean. You’re my go to any and every time I need work done on my 2015 Golf TDI wagon. More
by SHARI.CHAMBLISS
Employees Worked With
Ricky
September 10, 2023
Good communication and quick in and out. Dealership doing everything to solve a complex problem. Dealership doing everything to solve a complex problem. More
by JKOT3
September 08, 2023
I enjoy working with Nanika, she us very thorough, and professional. Marina in service is also very helpful. professional. Marina in service is also very helpful. More
by johnBRU57
Employees Worked With
September 05, 2023
Terry was great. I called him multiple times to get pricing on a part and labor. He was very patient and answered my question. I decided to take my car to that dealer I called him multiple times to get pricing on a part and labor. He was very patient and answered my question. I decided to take my car to that dealership. He was very friendly, positive and approachable. he is great at connecting with people. He addressed all my concerns. More
by ilhem23000
Employees Worked With
Terrence Price
September 04, 2023
Dirito Brothers VW makes it very easy to schedule a service appointment and their Service Representatives make it easy to understand the work to be done and the estimated costs involved. From the greet service appointment and their Service Representatives make it easy to understand the work to be done and the estimated costs involved. From the greeter to the cashier, all are friendly and professional. More
by KIKIWEES48
Employees Worked With
September 04, 2023
Quick intake during service appointment and collaboration with VW headquarters to resolve a complex issue. Kept me in the loop during the service duration. with VW headquarters to resolve a complex issue. Kept me in the loop during the service duration. More
by JKOT3
September 02, 2023
It was very easy to get my car serviced for unexpected issues with booking available ! issues with booking available ! More
by KATRINA5AMAYA
