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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,127 Reviews
Call Service Center (925) 448-9940

3,127 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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July 29, 2023

After my oil change service, advice indicated new battery needed. Tested battery elsewhere and test showed battery very good and therefore would not sell me a battery. Price would have been less than half th More

by SHARPEBOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We appreciate you taking the time out of your day to share this feedback. It would be great to have the chance of speaking with you regarding the recommendations that our Service Team provided you for the battery on your vehicle after your visit for an oil change. Please reach out to me so that we can discuss this matter further. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

July 28, 2023

Everyone is always very helpful, I've been so happy with Dirito Bros. Easy to work with and efficient support. More

by EC22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrence
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Jul 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are grateful you took the time to leave this positive review. It is elating to know that our helpful team was easy to work with and provided you with efficient support. For any additional assistance, please feel free to contact us anytime at Dirito Brothers Walnut Creek Volkswagen.

July 28, 2023

Marina is so fabulous and I love and trust this dealership and have been coming for years. Thank you More

by ALLEN.MEGANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we appreciate the kind words you have for our team. Customer satisfaction is our main goal here at Dirito Brothers Walnut Creek Volkswagen, and it pleases us to know that you were happy with our service. Please feel free to reach out if you should need any additional assistance.

July 28, 2023

We may buy another VW just so the Dirito Brothers can take care of it. What a great outfit. More

by meaganlevitan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five-star review. We are happy to know our dealership is highly recommended and meets all your needs. We hope you continue to choose Dirito Brothers Walnut Creek Volkswagen for all your automotive needs.

July 28, 2023

Non stressful sales staff , listened to the features I wanted in a car and my budget . Went out of their way to get the car I want. Financing was clear and service department is prompt and organized . More

by CRLBISSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thanks for sharing this five-star review with us. It is pleasing to learn that our Sales Team was attentive to your needs and stayed within your budget. It is also gratifying to know that our Service Team was prompt and organized. You can always count on Dirito Brothers Walnut Creek Volkswagen for your automotive needs. Take care.

July 28, 2023

Everyone is always very helpful, I've been so happy with Dirito Bros. Easy to work with and efficient support. More

by EC22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrence
Report | Print
Jul 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we really appreciate your positive review. It makes us proud to know that our helpful team was easy to work with and provided you with efficient support. Thank you for visiting us at Dirito Brothers Walnut Creek Volkswagen. Take care.

July 28, 2023

Great service! All recommended work was explained clearly and done completely. Thank you for doing a fine job. More

by BECKER98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great rating and review. We are happy to see our Service Team at Dirito Brothers Walnut Creek Volkswagen was very helpful and was able to provide explanations on the repairs needed. We thank you for your business.

July 27, 2023

Very good service - complete and understandable. Costs too much money, but hey, that seems to be the American way. ( : More

by MOBILEMAC
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great rating and review. We are happy to see our Service Team at Dirito Brothers Walnut Creek Volkswagen was able to provide good quality service. We thank you for your business.

July 26, 2023

Sean was very helpful. He knew exactly what was going on with my car and got the part replaced and ordered the other part I needed. He referred made sure the parts departme More

by PINK93MS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great rating and review. We are happy to see our Service Team at Dirito Brothers Walnut Creek Volkswagen was very helpful and assisted with parts for your vehicle. We thank you for your business.

July 25, 2023

since he doesn't know how long will take to fix my vehicle, he orders rental vehicle for me. More

by DATSCHEUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your five-star review and we are grateful to have you as a valued customer. Our Service Team is always here to assist and they were happy to provide you with a rental while your car was being serviced. We appreciate your business here at Dirito Brothers Walnut Creek Volkswagen.

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