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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,134 Reviews
Call Service Center (925) 448-9940

3,134 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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July 17, 2023

Dealership did a great job getting me in and out within 2 and one-half hours for my inspection. More

by BILLSULLIVAN100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Thank you for sharing your review. I appreciate you bringing your service experience to my attention. I would like the opportunity to speak with you to further discuss this inspection performed on your vehicle by our Service Team. Can you please contact me at your earliest convenience? Best, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

July 16, 2023

I traveled three hours to go to Dirrito Brothers because they have given me excellent service in the past. When my check engine light came on, I knew that they were the service center that I trusted. Marina More

by CHARVIV13
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. Thank you for the kind words and 5-star review. It is a pleasure to learn that you had a knowledgeable, extremely pleasant, and professional experience with our Service Department. We are truly thrilled to have earned your trust as a loyal customer. We appreciate you choosing us here at Dirito Brothers Walnut Creek Volkswagen. Come back anytime!

July 15, 2023

Appreciated having an appointment and no waiting to drop off my car. This was my first service on my Id4 and everything checked out fine and the car was ready in a timely manner. The service advisor, Sean w More

by KTWILLS22
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 16, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five-star review. We are happy to learn our Service Department was able to complete everything promptly and was very professional. We hope you continue to choose Dirito Brothers Walnut Creek Volkswagen for all your automotive needs.

July 15, 2023

This service was a pleasure from beginning to end. The diagnostic was accurate and the service of my car was exceptional. I would highly recommended them. More

by MULLIMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Jul 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive review and for recommending our services. It is wonderful to know that our Service Team was a pleasure from the beginning of your service to the end. You can always count on Dirito Brothers Walnut Creek Volkswagen for your automotive needs.

July 15, 2023

The group I worked with, headed by Sean I believe, were very helpful and friendly. I left my child's car seat in the car, and they ran back and fetched it for me. So helpful. More

by CHARLESSHACKETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Your five-star review is greatly appreciated here at Dirito Brothers Walnut Creek Volkswagen. Our friendly Service Team is proud to read that they were very helpful in retrieving your child's car seat. Thank you for your business and have an incredible day.

July 15, 2023

Everyone I worked with was wonderful. They explained what was being done with my car, and provided me a ride to work and back. More

by karispeltz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
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Jul 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five-star review. Our Service Department strives to meet the needs and expectations of all our customers promptly. If you have any more automotive needs stop by Dirito Brothers Walnut Creek Volkswagen.

July 14, 2023

quick and precise service appointment. Kept me well informed along the way. Accurate and down to the facts. More

by JKOT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to leave a positive rating and review for us at Dirito Brothers Walnut Creek Volkswagen. We are happy our Service Team was able to assist you with such quick and precise service. We thank you for your business.

July 14, 2023

Sean, was my service tech and kept informed to everything going on with my Atlas More

by MLEASE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Dirito Brothers Walnut Creek Volkswagen wants to thank you for your positive review. It's great to read that our Service Team provided an informative experience for you and feel free to reach out to us for any further needs you may have in the future.

July 14, 2023

quick and precise service appointment. Kept me well informed along the way. Accurate and down to the facts. More

by JKOT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five-star review. We are happy to learn our Service Department was able to keep you informed and met all your needs. We hope you continue to choose Dirito Brothers Walnut Creek Volkswagen for all your automotive needs.

July 13, 2023

I had a very good experience. My car was sorted out pretty quickly and you guys graciously provided me with a ride home. Marina, my contact, was extremely efficient and friendly. More

by STEVENRAHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello Steve, thanks for this review! We are so happy to know you received a quick and gracious experience here at Dirito Brothers Walnut Creek Volkswagen. Come see us again!

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