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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,133 Reviews
Call Service Center (925) 448-9940

3,133 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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July 07, 2023

My questions were answered and explained clearly. I am aware of the progress of the service work and what to expect in the next step. More

by echan6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are grateful you took the time to leave this positive review. It is delightful to learn that our Service Department answered all of your questions and was informative about the work done on your vehicle. Please don't hesitate to reach out to us at Dirito Brothers Walnut Creek Volkswagen.

July 07, 2023

My 1st EV ID4's maintenance for 10K inspection were done professionally. And people were kind. More

by JASONGUCHOI
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to give us this positive five-star review. We appreciate your trust in our professional Service Team to perform the 10K inspection maintenance on your Volkswagen ID4. We are grateful for your business at Dirito Brothers Walnut Creek Volkswagen.

July 05, 2023

Professional, informative and prompt service. I was seen within a few minutes of mg arrival and the car was serviced within the estimated time. More

by JOHNPHILLIPBRADLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 06, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thanks so much for your amazing review! Professional, informative, and prompt service is always valued here at Dirito Brothers Walnut Creek Volkswagen. We are so happy you also received timely service visit during your visit! Feel free to reach out for any of your future vehicle needs.

July 05, 2023

We’re very happy with how everyone is so helpful, especially Sean, every time we visit More

by STPATSBD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 06, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the 5-star review! It is a pleasure to learn that you were very happy with our helpful team on your recent visit. We look forward to your next visit to Dirito Brothers Walnut Creek Volkswagen. Take care!

July 04, 2023

Kevin was a great help guiding me with the repairs on my '08 passat. He texted progress along the way. The repairs fixed the ongoing problem. Thanks More

by rugman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for choosing us to see about the repairs to your 2008 Volkswagen Passat. We are thankful for your trust in our knowledgeable Service Team to help and keep you informed along the way. We greatly appreciate you here at Dirito Brothers Walnut Creek Volkswagen.

July 04, 2023

No complimentary car wash. Most car dealerships have free car wash. I hope this will be considered in the future. More

by totoali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
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Jul 05, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We really appreciate your great rating and review. Our Service Team hopes that you continue to choose Dirito Brothers Walnut Creek Volkswagen for all of your automotive needs. We thank you for your feedback and business.

July 03, 2023

I have the EOS since 2009. ...The car has always been good...Kevin has always been the best in taking care of me and the car More

by peggyhooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 04, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you, Peggyhooper, for your 5-star review. It was a pleasure to do business with you here at Dirito Brothers Walnut Creek Volkswagen. Have a wonderful day.

July 02, 2023

Great service, prompt and accurate on how long it would take. Went above and beyond. More

by rothkarenm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrance
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Jul 03, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thanks for sharing this five-star review with us. It brings us joy to know our Service Team provided great service and went above and beyond to make sure you were satisfied. Should you need anything, please don't hesitate to reach out to us at Dirito Brothers Walnut Creek Volkswagen.

July 02, 2023

Thank you for all you effort to solve the problem of the vehicle. Great job More

by RIJALSUREN80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Our Service Team here at Dirito Brothers Walnut Creek Volkswagen is proud to read that you had a great experience with us. If our team can do anything else to assist you in the future, please feel free to reach out.

July 02, 2023

I bought the 2023 golf R from Dirito VW. Nanika! She was the perfect person to sell me my FUN car. After months of calling other dealers she made the process so smooth and painless. I felt t More

by CHUACTEMOC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nanika Orgil
Report | Print
Jul 04, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're happy our Sales Team here at Dirito Brothers Walnut Creek Volkswagen helped you find the perfect vehicle and provided an awesome car-buying experience. Thank you for the positive rating and review. Congratulations on your new 2023 Golf R!

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