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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,119 Reviews

3,119 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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June 24, 2023

I’ve worked with Doritos for sometime now. Generally speaking the l service has been good. The part for my car took a long time to get in, I understood, but when it arrived no one told me it w More

by Bjgordon9
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Kevin Hubert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We always welcome customer feedback as it helps us to improve the customer experience. When you have a moment, please reach out so we can discuss the lack of communication you received for your ordered part and your overall experience with our Service Team. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

June 24, 2023

Staff makes effort to answer questions excluding possibility you’re just a number. Saying hello now to add up to 15 words. More

by RON.DECKER
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive feedback! We are always here to help at Dirito Brothers Walnut Creek Volkswagen and we look forward to any future visits.

Jun 27, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive feedback! We are always here to help at Dirito Brothers Walnut Creek Volkswagen and we look forward to any future visits.

June 22, 2023

Dirito Brothers staff and services are 1st Rate! I am very comforted when dealing with the staff and can absolutely depend on outstanding service. More

by jamesedmond7
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terrance #`939
Jun 23, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Jamesedmond7, thank you for taking the time to leave a positive rating and review for us at Dirito Brothers Walnut Creek Volkswagen. We are happy our Sales Team was able to assist you with such outstanding customer service. We thank you for your business.

Jun 23, 2023 -

jamesedmond7 responded

Thank you!

June 22, 2023

Quick and accurate information. Helpful in resolving issues. Return car a quickly as possible. Customer orriented. More

by JKOT3
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to leave a positive rating and review for us at Dirito Brothers Walnut Creek Volkswagen. We are happy our Service Team was able to assist you with quick and accurate service for your vehicle. We thank you for your business.

June 22, 2023

Quick and accurate information. Helpful in resolving issues. Return car a quickly as possible. Customer orriented. More

by JKOT3
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to leave a positive rating and review for us at Dirito Brothers Walnut Creek Volkswagen. We are happy our Service Team was able to assist you with quick and accurate service for your vehicle. We thank you for your business.

June 21, 2023

Great service with all of my questions and concerns answered in a professional and prompt manner. Any issues with my vehicle were communicated with understanding and care. More

by jdobregon98
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are honored you took the time to leave us a five-star review. It makes us proud to know that our Service Department answered all of your questions in a professional and prompt manner. We hope you continue to choose Dirito Brothers Walnut Creek Volkswagen for all your automotive needs.

June 21, 2023

Now, after five years, I just expect perfect service and get it consistently. Completely jaded and happy. More

by FHENEHAN
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kyle Ritola
Jun 21, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi. We are glad to learn that you are consistently impressed with our Service Department. Thank you so much for being a valued customer of Dirito Brothers Walnut Creek Volkswagen, and we look forward to your next visit!

June 20, 2023

the service is solid and the team is responsive to my questions. the cost of the service however is always the deciding factor on whether to bring my car into the dealership for service or not. this time More

by jaychristopher327
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Jay, thank you for your business and feedback. We are pleased to learn that you received responsive service at Dirito Brothers Walnut Creek Volkswagen. Please feel free to let us know if there is anything else we can do for you.

June 18, 2023

The assistance of Marina Felix was very much appreciated. It felt like the service and repair of my car was in good hands at your dealership. More

by KMEISSNER1
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to share your experience with our Service Team. We are happy to see you found your car to be in good hands. Thank you for your business and thank you for trusting Dirito Brothers Walnut Creek Volkswagen with your vehicle.

June 17, 2023

Marina was excellent — went above and beyond to trouble shoot and resolve the noise from my rack. Thank you! More

by PAULTC3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Paul, thank you for your amazing feedback. We are ecstatic to learn that our Service Team went above and beyond to provide you with excellent service at Dirito Brothers Walnut Creek Volkswagen and we hope you have a wonderful rest of your day.

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