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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,192 Reviews
Call Service Center (925) 448-9940

3,192 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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July 22, 2023

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by WWARDTHOMPSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 23, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. From all of us at Dirito Brothers Walnut Creek Volkswagen, thank you for this incredible rating.

July 22, 2023

Explained in detail what was being serviced great fast service like that they text when done More

by botello.mike70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 23, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are grateful you took the time to leave this positive review. It makes us proud to know that our Service Team explained in detail what was being serviced and was done in a quick manner. Your business is valued and we hope you continue to always choose Dirito Brothers Walnut Creek Volkswagen.

July 21, 2023

Great service - Marina is alway friendly and professional !!! She is always knowledgably of my service needs and questions. More

by robb.manchester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Your positive five-star review makes what we do here at Dirito Brothers Walnut Creek Volkswagen so gratifying. We are pleased to read that our friendly Service Team provides you with great service and is always knowledgeable and professional with all of your questions and service needs. We value you as a customer and thank you for your business.

July 20, 2023

Service at Dirito Brothers is always excellent, and the staff is very courteous. My service agent even fixed a small problem with one of the car doors right there himself. More

by NPENDAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are proud to see that you had a great experience. Our Service Team always values courteous and attentive assistance. Thank you for taking the time to review our excellent team here at Dirito Brothers Walnut Creek Volkswagen.

July 20, 2023

Kevin made the whole experience so easy and quick. He was able to accommodate me on a drop in basis. More

by aarts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the 5-star rating. It is so great to know our team made your visit with us easy and quick. Accomodating assiatnce is always valued to us. We're glad you came in, and we appreciate your business at Dirito Brothers Walnut Creek Volkswagen.

July 20, 2023

Clean, efficient,effective, considerate, reliable, thoughtful,, dependable, have been around a long time! And location! More

by JOELEMKE612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are thrilled to have received your awesome five-star review of how Dirito Brothers Walnut Creek Volkswagen is clean, efficient, effective, considerate, reliable, thoughtful, and dependable, and we are proud to have your continued loyalty. Thank you so much for your business.

July 19, 2023

Marina , my service consultant was a real professional. Good job, communicating and following up on my issue. Great reflection on the Reto brothers. More

by SAYOUNT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we always value professional and communicative assistance. From all of us at Dirito Brothers Walnut Creek Volkswagen, thank you for this incredible rating.

July 17, 2023

It was easy and fast to drop off the car. Marina was ready to check me in. Lift took me to work and picked me up. Had to wait a little bit longer but it wasn’t bad, had some lunch and my car More

by MONIKASKREP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are grateful for you taking the time to leave this positive review and feedback. It is wonderful to know that our Service Department took excellent care of you during your visit. Should you need anything, please don't hesitate to reach out to us at Dirito Brothers Walnut Creek Volkswagen.

July 17, 2023

Dealership did a great job getting me in and out within 2 and one-half hours for my inspection. More

by BILLSULLIVAN100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Thank you for sharing your review. I appreciate you bringing your service experience to my attention. I would like the opportunity to speak with you to further discuss this inspection performed on your vehicle by our Service Team. Can you please contact me at your earliest convenience? Best, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

July 16, 2023

I traveled three hours to go to Dirrito Brothers because they have given me excellent service in the past. When my check engine light came on, I knew that they were the service center that I trusted. Marina More

by CHARVIV13
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello. Thank you for the kind words and 5-star review. It is a pleasure to learn that you had a knowledgeable, extremely pleasant, and professional experience with our Service Department. We are truly thrilled to have earned your trust as a loyal customer. We appreciate you choosing us here at Dirito Brothers Walnut Creek Volkswagen. Come back anytime!

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