Dirito Brothers Walnut Creek Volkswagen - Service Center

Dirito Brothers Walnut Creek Volkswagen responded

We take our reviews to heart and are delighted to learn about your 5-star visit with our Service Department. We are glad to read that our Service Team was exceptionally helpful. Please let us know if you have any additional questions about the service provided to you and thank you again for choosing Dirito Brothers Walnut Creek Volkswagen.

Dirito Brothers Walnut Creek Volkswagen responded

Hello. All of us here appreciate you taking the time to leave us this 5-star review. We are ecstatic to know that you had a pleasant, professional, and excellent experience with us. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen. Take care.

Dirito Brothers Walnut Creek Volkswagen responded

Hello and thank you for taking the time to share your great and easy experience with us here at Dirito Brothers Walnut Creek Volkswagen. We are glad to read that our team was helpful and understanding of your situation during your visit. Our team looks forward to working with you in the future.

Dirito Brothers Walnut Creek Volkswagen responded

Hi, Sarah. Thanks for the five-star review. We're happy to learn our Service Department had excellent communication and met all your needs and expectations. We hope you continue to choose Dirito Brothers Walnut Creek Volkswagen for all your automotive needs.

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thank you for your amazing review! We are so glad that our staff provided you with wonderful service during your visit and it would be an honor to assist you with anything else at Dirito Brothers Walnut Creek Volkswagen. Have a wonderful rest of your day.

justice4pedieperez responded

It's all good. Thank You

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your review and feedback. We are glad to learn that you are impressed with the customer service care. Please do not hesitate to reach out to our Service Team at Dirito Brothers Walnut Creek Volkswagen if you need further assistance.

Dirito Brothers Walnut Creek Volkswagen responded

Our team here at Dirito Brothers Walnut Creek Volkswagen is proud to read that you had a great experience with us. Please feel free to contact us again if we can do anything else to assist you.

ELOSO63 responded

I also wanted to let you know that the young lady working the front desk when we picked up the car around 5:30 pm was very nice and very helpful.

Dirito Brothers Walnut Creek Volkswagen responded

Our team here at Dirito Brothers Walnut Creek Volkswagen is proud to read that you had a prompt and great experience with us. Please feel free to reach out if we can do anything else to assist you.

Dirito Brothers Walnut Creek Volkswagen responded

Hi Susie, thank you so much for your kind review of Dirito Brothers Walnut Creek Volkswagen. We are happy to learn that you received satisfactory service during your visit and it would be our pleasure to assist you with anything else.

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We would appreciate the opportunity to learn more about your experience with our Service Team here at Dirito Brothers Walnut Creek Volkswagen. Please initiate contact directly so we can discuss any feedback you may have. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

VICTORGEORGIOU responded

When the VW was purchased from Dirito last year, it was delivered with two service packs, accessories and first aid, which were affixed to the back of the rear seats - one on each seat, near the top. This seemed like an odd placement at the time, but we did not mention it to the dealer. It was very hot weather at the time. Soon after taking delivery, the weight of the service packs caused the carpet glued to the back of the rear seats to become separated from the seat. We decided to deal with it as a warranty issue when the car was taken in for the first maintenance service. When the car was returned for service on March 20, 2023, the service writer Kevin appeared to acknowledge it as a warranty issue, but he wanted to check with VW on the best way to repair. I left the dealership with an open service ticket. Sidebar topic: Prior to the service visit, VW’s automated reminder system was pinging us with messages to get the vehicle in for service. Following the service visit, the automated reminders changed to “You missed your service appointment” and requesting a reschedule. After three or four of the reschedule reminders, I sent an email directly to Kevin requesting a status check on the “how to fix” inquiry. There was no response to that email. A local detailer tacked the carpet back into place, but this fix is cosmetic only. The carpet is not permanently reattached. On or about June 6, I received an envelope from Dirito Brothers. It contained a copy of the service ticket marked CLOSED on May 31, 2023. The text box included the text “Packs do not come velcro’d to backs of seats. Not a warranty claim.” The following day, Dirito’s automated messenger sent us a “How did you like our work”. The poor review brought a second automated message “tell us more”. In that message, the General Manager’s phone number comes before the action button. Having stopped reading at the GM’s phone number, I called the General Manager. That call went to voice mail. There was no response. Returning to the email, I found the respond button. At this point there has been no human interaction with Dirito since leaving the dealer on March 20. Volkswagen owes us a permanent reattachment of the carpet to the rear seats.