Dixie Buick GMC

always clean and friendly. the cookies are great and the waiting rooms clean with hot coffee the cookies are great and the waiting rooms clean with hot coffee More

I brought my 2019 GMC Terrain in because the sunroof was stuck completely open. I explained when I dropped it off that if the repair was too expensive, my priority was simply to have the sunroof manually cl stuck completely open. I explained when I dropped it off that if the repair was too expensive, my priority was simply to have the sunroof manually closed so I could safely drive the vehicle. I was later quoted over $1,100 to replace the motor and sunshade. When I explained that I couldn’t afford that repair and asked if they could simply close the sunroof, the service representative laughed and told me it would cost approximately $500 in labor just to get to the motor to manually close the sunroof, and refused to do it, stating if I was going to spend $500 in labor that I should just replace the motor and sun shade. I declined the repair and picked up my vehicle with the sunroof still completely open. To make matters worse, the check engine light was illuminated when I picked up the vehicle, even though it had not been on when I dropped it off. Fortunately, it cleared after an auto parts store scanned the vehicle, but it was very concerning to leave the dealership with a new warning light. I also later discovered that interior trim had not been reassembled properly after the inspection, with a missing screw and trim cover near the rear headliner (photo attached). I ultimately hired an independent technician who manually closed the sunroof for less than $100. While I appreciate that I was not charged a diagnostic fee, I left with the original problem unresolved, my vehicle returned in worse condition than when I brought it in, and a very disappointing customer service experience. More

Excellent, but I was surprised the car wasn’t washed, after the service. Cadillac dealership, always washed the car, after service. after the service. Cadillac dealership, always washed the car, after service. More

had a appointment for oil change so everything went well, your asking me for a review and your asking me to put 15 words what can i say i only had a oil change how much can you say, i have no idea how would your asking me for a review and your asking me to put 15 words what can i say i only had a oil change how much can you say, i have no idea how would i know what kind of work the mechanic did i couldn't see in the shop, very stupid survey More

The vehicle antenna cover fell off during a car wash. I scheduled an appointment to have it looked at and for oil change service. I waited at the dealership for the vehicle. I received a text saying t I scheduled an appointment to have it looked at and for oil change service. I waited at the dealership for the vehicle. I received a text saying that the service was complete. The service representative came to get me from the waiting room and it stated my vehicle was ready. I was told the antenna cover issue was not a warranty issue and that they would have to order the part. I was told my oil change service was complete and that I needed to go to the cashier window and sign the paperwork. I signed the paperwork and returned to the service area for my vehicle. I did not see my vehicle. The service rep said that my vehicle is outside the door. I explained to him the vehicle that was out there was not my vehicle. He took my paperwork. Check the vehicle that was supposed to be mine and came back and said he would have to find my vehicle. Short time later he returned and stated that he had found my vehicle but the oil change service had not been completed. He told me that he would get the vehicle in right away for that service. The good thing about waiting for your vehicle at the dealership is you get to talk to people. I spoke with a lady who is in with the same antenna problem that I had and told me she was just glad that hers was covered by warranty. Also I got to listen to a customer who brought his vehicle in for oil change service and was not happy because the tires were not rotated. The customer knew this because he marked the tires since he said this is the third time that the tires weren't rotated out of service. Not a lot of confidence in the service department at this time. I'm sorry that we purchased the extended warranty through the dealership. If this is the type of service that is going to be provided. More

Did not communicate and did not even check my car properly I could tell they did not have time to address my concerns properly I could tell they did not have time to address my concerns More