
Dodd RV of the Peninsula
Yorktown, VA
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807 Reviews of Dodd RV of the Peninsula
Happy Campers! The folks at Dodd RV offered just what we needed to purchase our RV. We found them to be helpful and knowledgeable - no matter how many questions we The folks at Dodd RV offered just what we needed to purchase our RV. We found them to be helpful and knowledgeable - no matter how many questions we had. From the first time we met Shane at an RV show to the day we drove off in our new Solitude, he was on the journey with us. Every staff member we encountered was friendly and courteous. Arnold led us through the purchasing process with ease, he made what could have been a tedious, tiresome experience into one that was actually enjoyable. Rob, in the parts department,. made some good recommendations to help us make some wise decisions. Tom's instructions and suggestions were invaluable in helping us and making the our first towing event less stressful and worry free. They were as excited about our Solitude as we were! Being new RV campers, working with Dodd gave us additional enthusiasm for RV camping we can use as we begin our new adventures towing the 34ft. fifth wheel camper across country. More
Very Little Customer Care after purchase Once you drive off the lot it is like they forget about you. You never hear back from them to see if things are going well with the trailer. Other d Once you drive off the lot it is like they forget about you. You never hear back from them to see if things are going well with the trailer. Other dealers offer classes in how to winterize and how to un-winterize, I have heard nothing from these folks. I am not a face book, twitter type person. Snail mail and e-mail are how I communicate but these folks don't. They are personable sales people but not much follow-up. More
Excellence By far hands down the best in the area. Treated like a customer with respect every time I stopped by to look at a different RV. Went to the new campin By far hands down the best in the area. Treated like a customer with respect every time I stopped by to look at a different RV. Went to the new camping world and there I was treated poorly, they were only interested in showing me an RV if I was ready to buy. However, at Dodd’s I was always treated and showed respect. Dodd’s wasn’t pushy at all and answered all my questions. When I did decide to buy every step was easy as pie! From sales, to financing, to parts I was pleased. Hands down again the best RV dealership in the area!!! More
Amazing! Amazingly personable. Worked with us every step of the way. Made a rough experience with hurricane Michael into a very happy recovery period! I will s Amazingly personable. Worked with us every step of the way. Made a rough experience with hurricane Michael into a very happy recovery period! I will shop here for all my future RV needs! More
Another Satisfied Customer We recently bought a new Grand Design Reflection 303RLS and the team at Dodd RV provided outstanding customer service throughout the entire process. We recently bought a new Grand Design Reflection 303RLS and the team at Dodd RV provided outstanding customer service throughout the entire process. Scott Hudgins took his time showing us multiple RV's and is extremely knowledgeable. Arnold Smith made the paperwork process painless and Rob Eller was very helpful making sure we had everything we needed from the parts department. I've been getting my RV's serviced at Dodd RV for almost 10 years and this is the second RV I've bought from them. They truly understand customer service. Thanks to the entire team. More
Top notch customer service The team had us in mind every step of the way. Some of the best customer service I’ve had in a long time and it’s nice to be able to look around and n The team had us in mind every step of the way. Some of the best customer service I’ve had in a long time and it’s nice to be able to look around and not be bombarded by someone pushing us to buy a trailer. More
"Hello, Darlin'" Our entire experience with this dealership and all its staff was phenomenal! Top Rate, for sure. However, we cannot sing enough praises for our sale Our entire experience with this dealership and all its staff was phenomenal! Top Rate, for sure. However, we cannot sing enough praises for our salesman, Scott. He was professional, patient, polite, understanding, never pushy, listened to our concerns and needs, answered our many questions, returned calls and emails from us throughout our search until we found EXACTLY the unit we fell in love with and purchased. He elicited such confidence from us, that even though this was a major step and purchase, we have no doubts of any kind that this was the right way to go....AND the right dealership to have gone to! More
Goes beyond expected customer service! We had an excellent experience with Dodd RV in Yorktown. They are courteous, friendly and professional. They pride themselves in being a family orient We had an excellent experience with Dodd RV in Yorktown. They are courteous, friendly and professional. They pride themselves in being a family oriented business and it shows in everything they do. From Scott our sales person, Richard, who led us through the walk through of our new RV and Crystal and Rob in parts, everyone was really helpful. Going the extra mile was shown when our older truck did not have the correct wiring or a brake controller. Due to the horrific storm on Thursday night in our area, some of the service people could not get into work until much later after we were supposed to be on our way home. Without hesitation, Scott offered to keep our truck overnight to add the parts and had William drive us and our new RV to our house! We were blown away by that offer and returned the truck ready to drive home and there were no additional charges. Dodd RV has the customer service culture that most organizations just dream about, They get it! Thanks! More
Wonderful experience This is our first time purchasing a camper from Dodd RV and I have nothing but great things to say about the staff and service. Scott Hudgins was our This is our first time purchasing a camper from Dodd RV and I have nothing but great things to say about the staff and service. Scott Hudgins was our sales guy and he really looked out for our best interest! Even the business manager Arnold Smith was very genuine and took his time explaining the entire financial process with us. Even the final walkthrough given by Bill was very thorough and helpful! I would definitely recommend Dodd RV as a place to buy your next camper!! More
Extremely Satisfied We stopped by Dodd’s one Saturday morning, that’s where we met Tina a product specialist. Never owning a camper before we had many questions. Tina n We stopped by Dodd’s one Saturday morning, that’s where we met Tina a product specialist. Never owning a camper before we had many questions. Tina never rushed us she answered our many questions candidly. We returned to Dodd’s 4 times before we decided to purchase a travel trailer and even then, we changed our mind once on the model. Each time we were treated with respect, no pressure, and smiles. Their no haggle pricing was the icing on the cake for us. We would highly recommend Dodd’s to anyone looking to purchase an RV or even if you needed parts. Rob in parts was honest with his recommendation on what we needed to get starter and what we could get later on. We truly feel we are part of this family for life. Hal and Mary Anne More