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Dodd RV of the Peninsula

Yorktown, VA

4.9
807 Reviews

7023 George Washington Memorial Hwy

Yorktown, VA

23692

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807 Reviews of Dodd RV of the Peninsula

June 16, 2017

Feels like family here Went shopping for my first RV found my dream RV instead. This place has very nice fifth wheel haulers and a wife variety of campers to look at. Didn' More

by Manny87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ARNOLD SMITH, SHANE SLAVNIK
Jul 07, 2017 -

Dodd RV of the Peninsula responded

Thank you! Welcome to the Dodd RV family and the beginning of you RVing journey! We hope you love RVing as much as we do. So glad you had a good experience with us. Have fun and make lots of great memories. Stop by anytime and tell us about your first adventure. Enjoy!

June 15, 2017

Left in the cold We purchased a brand new travel trailer in February 2016. The unit has had continual issues. It has been back to the manufacture in Indiana. Dodd did More

by grogan1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamie Dodd, Tina Dew, ARNOLD SMITH, Melissa Grace, Brian Doss
Jun 15, 2017 -

Dodd RV of the Peninsula responded

Dodd RV works very hard to make every customer experience as positive and pleasant as possible. If you look at all the reviews on Dealer Rater for Dodd RV you will see that we are very successful at delivering positive experiences for almost everyone of our customers. Dodd RV was rated the number 1 dealer for customer satisfaction for the entire United States for 2 consecutive years in row by Dealer Rater. Unfortunately in this specific situation we were unable to satisfy this customer and meet her level of expectation. Even though this customer's unit was past the warranty period from the manufacturer, Dodd RV spent an excessive amount of time and money working on this customer's unit trying to make the customer happy. This work was done completely out of good will to help the customer, there was no payment or reimbursement for the work done from the customer or the manufacturer. Even with all our multiple good will efforts this customer would always express dissatisfaction with something. It became very apparent that there was no amount of good will or effort on our part at Dodd RV that was going to satisfy this customer. There becomes a time for a business to make a fiscal responsible decision to stop losing money on a customer that has unrealistic expectations and demands. We are very sorry we could not meet this customer's expectation level and satisfy them. It is very disheartening for us also when we try very hard to make a customer happy and all our efforts fail to do so.

June 14, 2017

Best RV purchase experience ever! This was our fourth RV purchase so we went in having done tons of research, knowing exactly what we wanted, and prepared for the "battle". Dodd RV, Yo More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McNeil, ARNOLD SMITH, SHANE SLAVNIK, Rob Eller
Jul 07, 2017 -

Dodd RV of the Peninsula responded

Thank you Robert for the Great review!! Congratulations on your new RV. This is the kind of review we love! Dodd RV is glad you drove those extra miles to visit us. We very much enjoyed having you here and are glad to have been a part of your RV decision! It is our goal to make your journey finding the right RV a wonderful one, happy we were able to do that. Our parts and service department are always here to help you too. Welcome to the Dodd RV family! Have great fun and make lots of memories in your new RV. Stop by anytime and tell us about your travels!

June 14, 2017

By far the best! The customer relations was incredible, they really treated us with an awesome experience. The team was beyond professional, thanks so much Dodd RV for More

by Keithsidor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dew, ARNOLD SMITH
Jul 07, 2017 -

Dodd RV of the Peninsula responded

Thank you! Congratulations! We are so happy you had an awesome experience here at Dodd RV. We hope you have a great time in your RV. Make lots of memories and "Enjoy the Journey"

June 10, 2017

Enjoyable experience Just finished buying our first travel trailer from Dodd..it was a great experience. Tina, Mike, Rob, Arnold were very friendly, knowledgeable, and pro More

by Knoxsinva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dew, ARNOLD SMITH, Rob Eller
Jun 29, 2017 -

Dodd RV of the Peninsula responded

Thank you Mr. and Mrs. Knox! Congratulations. Friendly, helpful and simple is how we want your Journey to go here at Dodd RV. We hope you will love RVing as much as we do! Welcome to the family! Have a great time and make lots of great memories! "Enjoy the Journey"

June 09, 2017

Pleasurable and Easy I thought purchasing a camper for the 1st time was going to be stressful, well I was mistaken. This was the easiest and most thorough purchase I made. More

by Rgriffith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dew, Tom Cobb, Rob Eller
Jun 29, 2017 -

Dodd RV of the Peninsula responded

Congratulations! Welcome to the great world of RVing! So happy we made your first RV experience a easy and comfortable one. Welcome to the Dodd RV family. Enjoy you new RV. Stop by and tell us about your first Journey! Have fun!

June 05, 2017

Friendly and Professional The staff was very helpful and professional, and the whole buying process was very organized. We believe we received a very fair deal, and I would buy More

by Mike and Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hudgins, Rob Eller
Jun 29, 2017 -

Dodd RV of the Peninsula responded

Thank you Mike and Susan! Congratulations on your new RV. We very much enjoyed having you here and are glad to have been a part of your RV decision. We hope you go out and "Enjoy the Journey" Then come let us know of your experience. Have fun!

June 02, 2017

Excellent,the staff was extremely welcoming and honest The staff was excellent in their knowledge and expertise. It was our pleasure doing business with Dodd-rv of the Peninsula The staff is honest and w More

by Bike racer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Hudgins, Mike McNeil, ARNOLD SMITH
Jun 29, 2017 -

Dodd RV of the Peninsula responded

Congratulations and thank you! You are at home here at Dodd RV, your family. Our staff wants to make sure you are 100% comfortable with your new RV. Have lots and fun and great experiences. Let us know all about your travels.

June 01, 2017

First time RV Buyer Top notch people and vehicles. Never worried about being treated fairly or professionally. We made some good friends along the way. Well worth it!! More

by greghall88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hudgins, Jamie Dodd, ARNOLD SMITH, Rob Eller
Jun 29, 2017 -

Dodd RV of the Peninsula responded

Congratulations! Dodd RV wants you to feel welcome and like your part of the family. Making you feel comfortable with every aspect of your visit. Have a great time and make lots of great memories in your new RV. "Enjoy the Journey"

June 01, 2017

Awesome experience Had a great experience. Staff treated us great and was very helpful I didn't know that much in RVs but all the staff filled me in on what I needed to More

by Alanpmason
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Guin, ARNOLD SMITH, Rob Eller
Jun 29, 2017 -

Dodd RV of the Peninsula responded

Thank you and Congratulations! So happy you had a great experience here at Dodd RV. We want you to know all there is to know about your new RV. Have a great time and make lots of great memories. Stop by an tell us about your adventures anytime. Enjoy!

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