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Dolan Lexus

Reno, NV

4.7
671 Reviews

7175 S Virginia St

Reno, NV

89511

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Showing 671 reviews

April 30, 2023

I just purchased a trade-in Honda and the people I dealt with were terrific. I did it all from out of town and they made it smooth and easy. I'm delighted with the car. More

by beth
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Vidal, Andres Ramos - both 5 stars
May 01, 2023 -

Dolan Lexus responded

We're so glad to hear that your trade-in purchase with Dolan Lexus was a smooth and easy process, Beth. Enjoy your new vehicle!

April 19, 2023

Excellent service Everyone was very helpful car that we used was outstanding building was spotless! More

by myronandtish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Bucio, Lexie Brecke
Apr 20, 2023 -

Dolan Lexus responded

We hope to see you again in the future at Dolan Lexus! Thank you, and drive safely!

April 07, 2023

I just had my 2018 Lexus RX350L serviced for 30,000 miles! The service was excellent, timely, efficient, and done within one day. Everything was done well. Jules T. was/IS the BEST and I love doing b More

by Kenbuhrmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Tomlinson, Jeremiah Abujasen
Apr 18, 2023 -

Dolan Lexus responded

We are so glad to hear that Jules earned your trust and loyal business. Thank you for working with us here at Dolan Lexus.

April 02, 2023

Dolan Lexus has provided me with outstanding service for several years. Lately, however, I came across three new agents of the dealership who excelled in their "customer service". Maharlika Devera, Service More

by jlyamine2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maharlika Devera, and Rob Vidal, Carlos Bucio
Apr 02, 2023 -

jlyamine2017 responded

jlyamine2017 Dolan Lexus has provided me with outstanding service for several years. Lately, however, I came across three new agents of the dealership who excelled in their "customer service". Maharlika Devera, Service Adviser, Carlos Bucio,Service Manager and Rob Vidal, Product Specialist . I am now much more inclined to highly recommend this dealership for their excellent "customer Service"! Prompt, clear and professionally friendly attention !! Jacques Yammine . Reno,Nv.

Apr 02, 2023 -

jlyamine2017 responded

Dolan Lexus has provided me with outstanding service for several years. Lately, however, I came across three new agents of the dealership who excelled in their "customer service". Maharlika Devera, Service Adviser, Carlos Bucio,Service Manager and Rob Vidal, Product Specialist . I am now much more inclined to highly recommend this dealership for their excellent "customer Service"! Prompt, clear and professionally friendly attention !! Jacques Yammine . Reno,Nv.

Apr 02, 2023 -

jlyamine2017 responded

Dolan Lexus has provided me with outstanding service for several years. Lately, however, I came across three new agents of the dealership who excelled in their "customer service". Maharlika Devera, Service Adviser, Carlos Bucio,Service Manager and Rob Vidal, Product Specialist . I am now much more inclined to highly recommend this dealership for their excellent "customer Service"! Prompt, clear and professionally friendly attention !! Jacques Yammine . Reno,Nv.

Apr 03, 2023 -

Dolan Lexus responded

Thank you for the review! We are very proud of our team, and it means a lot to hear that you had such a successful service experience working with Maharlika, Carlos, and Rob. We will be sure to pass on the kind feedback to them. Drive safely, and we hope to see you back again at Dolan Lexus!

February 22, 2023

prompt services and appointment. clean facility. service department staff are professional and courteous. coffee lounge is clean, quiet and comfortable. More

by Lee Ee Foo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Tomlison
Feb 22, 2023 -

Dolan Lexus responded

It's our pleasure to offer welcoming facilities and professional service at Dolan Lexus! Thank you for the fantastic 5-star review. Drive safe, and we look forward to your next visit!

February 15, 2023

Dolan Lexus has provided me with outstanding service for several years. Appointments are easy and the work is very good. More

by person 1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Castillo
Feb 15, 2023 -

Dolan Lexus responded

Thank you for the amazing review. We're glad that the Dolan Lexus team was nice to work with. See you again next time!

January 25, 2023

They were very nice to deal with. Very respectful of my time. They responded quickly to all of my questions. More

by Tcaputo
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Business Development Team
Jan 25, 2023 -

Dolan Lexus responded

We're delighted to hear your experience with the Dolan Lexus team went so well! This is the kind of feedback that lets us know we're doing a great job. Have a good day!

January 13, 2023

Paula Hernandez always does an excellent when I bring in my Lexus for service. Everything gets done quickly, and done very well. Car is always cleaned before I leave. And the coffee lounge is very niice More

by ELK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paula Hernandez in service, Kymberly Platt
Jan 16, 2023 -

Dolan Lexus responded

Thank you for the review! We appreciate the kind words about Paula and the Dolan Lexus team and hope to see you again down the road. Safe travels!

December 25, 2022

I had a great experience dealing with Kimberly Platt. Been a Dolan customer for over 20 years. I appreciate the excellent service I receive after the sale! More

by jthiessen
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kymberly Platt
Dec 27, 2022 -

Dolan Lexus responded

Thank you for the great review! We are so glad to hear that Kimberly and the Dolan Lexus team delivered such a successful purchase experience. Drive safely, and we hope to see you back again down the road!

November 10, 2022

We had a great experience at Dolan Lexus. We are from CA and had some service work done a few years ago when we were in the area and left very impressed. Fast forward two years and we find More

by dougbaughn
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Zachary Hochman
Nov 11, 2022 -

Dolan Lexus responded

Doug, thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Zachary, Jake, Matt, and the Dolan Lexus team. Drive safely in your new 2022 Lexus NX 350h, and enjoy it! We hope to see you back again down the road!

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