Dolan Lexus

Mr Walker was very accomodating. He was available, adjusted his schedule to meet ours. Took his time explaining and answering questions we had about the car. Very friendly, pleasent to communicate wit adjusted his schedule to meet ours. Took his time explaining and answering questions we had about the car. Very friendly, pleasent to communicate with. We were not pressured or intimidated during the process of buying our (now)Lexus. It was like he was buying the car for himself. Bottom line frank, friendly, honnest good communicator. More

This is the third Lexus that I have purchased. I have conducted business with the dealerships in Las Vegas, Albuquerque, and now Reno. I am hooked on Lexus luxury and quality. Each dealership, both the s conducted business with the dealerships in Las Vegas, Albuquerque, and now Reno. I am hooked on Lexus luxury and quality. Each dealership, both the sales and service departments, have always exceeded my expectation. I was especially impressed with the sales associate that assisted me with my most recent purchase in Reno, Kim-Anne Linthicum. She was professional, knowledgabe and her friendly demeanor made me feel comfortable throughout the process. Not only was she a great salesperson but she did an excellent job on following up with some aftermarket additions I made to my vehicle. Give me a couple of years and I'm sure I'll be back to buy again. In the meantime I am happy to recommend your dealership and especially Kim-Anne to my friends and family. Thanks, D. Searles More

Buying a car now is not like the old days - kicking a Buying a car now is not like the old days - kicking a tire and looking at the engine just don't cut it. And . . .the engine is completely covered Buying a car now is not like the old days - kicking a tire and looking at the engine just don't cut it. And . . .the engine is completely covered in the new Lexus anyway! After our purchase of the RX 350 SUV, we received almost two hours of "instruction" from Bryan Walker. From the navigation system and bluetooth, XM music, phone - it all seemed complicated at first. Bryan walked us through every step to get us "on-board" with all of the extras the vehicle offered. The car drives amazingly well . . . smooth and very quiet . . . handles great in the snow and ice also. Thanks to Bryan, we were able to use all the extra equipment with little learning curve. The instruction by Bryan Walker, a certified Lexus "after purchase specialist" was an added perk to buying at the Reno dealership. More

I could not connect my iPhone 5 to my 350RX Bluetooth. Kim Anne went all out to find a solution and she did. She was fabulous. Kim Anne went all out to find a solution and she did. She was fabulous. More

Kay always goes above and beyond. The service is quick and courteous. They offer loaners. The atmosphere is amazing. Kay treats people like they are the most special person she's worked with all day, ev and courteous. They offer loaners. The atmosphere is amazing. Kay treats people like they are the most special person she's worked with all day, even when she is busy. She is knowledgeable and instills confidence. The car I purchased from this dealership is the best car I've ever had (competition include some nice--brand new cars including, Audi, BMW, Jeep, Toyota). More

When I inquired about a 2009 Subaru Forester that I saw on the inventory of the Lexus dealer, I received a prompt reply from Bryan Walker. He set up an appointment for me to come in to test drive it. I w on the inventory of the Lexus dealer, I received a prompt reply from Bryan Walker. He set up an appointment for me to come in to test drive it. I was ill on the day of the appointment, but I set up another appointment the next week and we went for a test drive. I was very happy with all the features of the Forester. Bryan went out of his way to find all the service reports on the Forester. He also made sure that the recalls were taken care of before I took possession of the car. My daughter lives in California and had been in contact with Bruno Azevedo and Bryan Walker with the price negotiations since she had control of the money. Bryan drove out to my house on the morning of the sale and brought me back to the dealership. My daughter was able to deposit her check into the dealership account through the same bank. I was able to take possession of the car and drive home before a big snowstorm came into our area. I am very happy with the personal service I received and would definitely recommend this dealership. More

Brian Ralston made the delivery of our new RX 350 to my wife and me today. He was extraordinarily well organized and thorough. I have purchased many new cars and Brian provided us hands down with the bes wife and me today. He was extraordinarily well organized and thorough. I have purchased many new cars and Brian provided us hands down with the best car delivery we have ever experienced. We understand the preponderance of features our SUV has to offer and how to operate them. We had an outstanding explanation covering all facets of our stereo system including the use of the Bluetooth and streaming music. Brian exceeded our expectations and because of his stupendous delivery process we are enjoying the features of our RX 350 starting on day one of ownership. Our sincere appreciation is extended to Brian Ralston for his time and professional delivery. More

I had a terrific experience and would recommend Lexus of Reno and Bryan Walker to anyone looking to buy a car!! The customer service and friendliness of the staff was first-class. They helped answer all my Reno and Bryan Walker to anyone looking to buy a car!! The customer service and friendliness of the staff was first-class. They helped answer all my questions and eased all the concerns I had. I inquired about an Audi A5 and Bryan was prompt in calling me back, setting up an appointment for the test drive and eventually helping me make my decision to purchase. I had been looking at Audi's and received poor customer service elsewhere and was delighted at how nice the experience was at Lexus of Reno! More

This was my first time working with Lexus of Reno and I must say it was the smoothest and easiest car buying experience I have ever been a part of. No kidding, there was absolutely no sales pressure just must say it was the smoothest and easiest car buying experience I have ever been a part of. No kidding, there was absolutely no sales pressure just a sincere interest to help us find the perfect match and to get all the paperwork... handled in the most timely and efficient manner. Our delivery specialist, Brian, spent almost 2 hours with us going over all the ins and outs of the audio and navigation systems along with detailed information and hands-on experience with each icon on the menu. What initially seemed daunting became almost second nature to us before we drove off of the lot. We are extremely satisfied customers and look forward to working with Lexus of Reno in the future. More

Not only did we get a great price for our trade but got a good deal on the new RX we purchased. Since we came from Utah, they put us up in a hotel for 2 nights. We got a free car mat my wife wanted. This i good deal on the new RX we purchased. Since we came from Utah, they put us up in a hotel for 2 nights. We got a free car mat my wife wanted. This is by far the friendlist dealership I have dealt with and not your typical Lexus dealer. What a pleasure! It was well worth the drive and I would highly recommend that people should check them out. More