Dolan Lexus

stealing, oil increases and long waits oh my For the second time, I had money stolen from my vehicle. For the fifth time my air caps/stem caps were not replaced. If I wanted mediocre customer s For the second time, I had money stolen from my vehicle. For the fifth time my air caps/stem caps were not replaced. If I wanted mediocre customer service, people who don't pay attention to detail, and wanted to pay less. I would've went to Jiffy Lube. The price of my oil change went up $40 too. That's even with military discount. But no one seems to care enough, besides Ken (who's back at Toyota) to make a difference or be classy. I guess I will be driving somewhere else for my oil change because between the $40 increase, constant stealing, & 2-3 hour wait (even with appointments), it's not worth my time or constant headache. More

Excellent service Service advisor was very efficient, courteous, and got right down to the issue the vehicle was having. Reception area very comfortable . Would not he Service advisor was very efficient, courteous, and got right down to the issue the vehicle was having. Reception area very comfortable . Would not hesitate to recommend More

Easiest & Most Painless Buying Experience Ever! Wow! What else can I say? Truly, when it comes to buying a car, there are a few requirements necessary to make it a great experience in my opinion and Wow! What else can I say? Truly, when it comes to buying a car, there are a few requirements necessary to make it a great experience in my opinion and Jeremiah does his best to check off every single box and he makes it seem easy. He truly enjoys what he does and will work as hard as possible to get you in to your dream vehicle. He went above and beyond for both my girlfriend and I and I can’t thank him enough. From making sure we were both comfortable from the second he greeted us as we pulled up to making sure we took photos at the end of the car buying experience with the red bow on top Jeremiah made sure it was a deal to remember. I never thought the car buying experience could be both so quick and so painless. If you’ve ever had a tough/bad time buying a car for a reason that was out of your control and you’re afraid that may happen again, do yourself a favor and go see Jeremiah at Dolan Lexus and let him take care of you. You won’t regret it! More

Courteous and Professional Great experience whenever I visit for service. On my second Lexus from this dealership and appreciate their knowledge, professionalism, and courtesy. Great experience whenever I visit for service. On my second Lexus from this dealership and appreciate their knowledge, professionalism, and courtesy. They do make you feel like a member of the family. More

BEST DEALER IN RENO, NEVADA Ask for Brad ( Sales Agent) he is very good what he does and he is friendly.. Ashton ( Sales Manager) any problems go see him. He will help you with Ask for Brad ( Sales Agent) he is very good what he does and he is friendly.. Ashton ( Sales Manager) any problems go see him. He will help you with a smile. He is very professional and helpful. Jackie ( Service advisor) she always take care all of my cars. A+ Payton ( Bartender) she will give you a drink with a smile. More

Whatever you need done, they will give 110% They go above and beyond anything you need done. I have never heard the word 'we cant'. Ashton has the best staff all working together. They go above and beyond anything you need done. I have never heard the word 'we cant'. Ashton has the best staff all working together. More

Great service! Dane was very courteous and professional. He answered my questions. I needed a loaner car and he made sure to have one for me. Greatly appreciated! Dane was very courteous and professional. He answered my questions. I needed a loaner car and he made sure to have one for me. Greatly appreciated! More

Lexus Service Department Lexus service department is efficient and honest. I thought I needed brakes, they gave me an appointment quickly. After inspection they informed me th Lexus service department is efficient and honest. I thought I needed brakes, they gave me an appointment quickly. After inspection they informed me that my brakes look good. Then they sent me home with a clean vehicle. More

Great service My service advisor did a great job explaining the service that was performed.. customer service is always excellent I would highly recommend this dea My service advisor did a great job explaining the service that was performed.. customer service is always excellent I would highly recommend this dealership for service and purchasing a new car. More

Best Car Buying Experience EVER Best car buying experience EVER. If you are looking to purchase a Lexus or other used luxury automobile, you must go and see Dolan Lexus. Specifical Best car buying experience EVER. If you are looking to purchase a Lexus or other used luxury automobile, you must go and see Dolan Lexus. Specifically, Kymberly Platt! She was a pleasure to deal with, very professional and absolutely no pressure. It was by far, our best car buying experience. We've bought many cars in the past, but never from Dolan Lexus. Based on this experience, we'll never buy another vehicle from anywhere other than Kymberly Platt at Dolan Lexus! More