Dolan Lexus

Purchasing a used vehicle Everybody was very attentive at the beginning when we first arrived and getting the vehicle for us to try but the process once we chose the car was ex Everybody was very attentive at the beginning when we first arrived and getting the vehicle for us to try but the process once we chose the car was extremely lengthy. We signed a few pieces of paperwork between 4 and 4"30 pm and then sat there for hours and we did not leave there until 7 I felt that that was inconsiderate of our time and poor customer service but if you want to buy a Lexus at a dealership this is the place to go I have always disagreed with the documentation fee that the dealerships charg in Nevada I come from California and yes we do regulate that but I feel that Nevada's is excessive and then to turn around and see the 189 dollars for Theft Protection sticker not sure what else that does other than possibly acting as a deterrent from what I could see.for189 bucks. More

Customer sevice Excellent customer service, always! Thank you! Every time I visit Lexus feel welcome, everyone have a good training and that make the difference with Excellent customer service, always! Thank you! Every time I visit Lexus feel welcome, everyone have a good training and that make the difference with any other dealers in the Reno, Sparks and Carson City areas. More

Awesome Service I had my car detailed while it was serviced - they did an absolutely AMAZING job. My “kid car” has 107,000 miles on it and it looks almost new! I had my car detailed while it was serviced - they did an absolutely AMAZING job. My “kid car” has 107,000 miles on it and it looks almost new! More

Respectful, compassionate and willing to work with you I have bought several cars from car dealerships in this area, this was the best experience that I have had. They were willing to give me the car that I have bought several cars from car dealerships in this area, this was the best experience that I have had. They were willing to give me the car that I wanted, not settling fior anything less. Everyone who I met treated me with nothing less then total respect and dignity, I would refer this dealership highly. More

Jackson Lexus Very good service received. Always. Somewhat pricey. An oil change and inspection used to be in the neighborhood of $70 a number of years ago. Now it Very good service received. Always. Somewhat pricey. An oil change and inspection used to be in the neighborhood of $70 a number of years ago. Now it is $140. Otherwise quality and knowledge of resolution of problem is excellent. More

Luxury customer service Every time I visit for any reason (service, buying/leasing) I’m so impressed with the outstanding customer service I encounter. Every employee is resp Every time I visit for any reason (service, buying/leasing) I’m so impressed with the outstanding customer service I encounter. Every employee is respectful, helpful, knowledgeable about their area of expertise and friendly. I just ended my lease to purchase and was amazed at how quick and easy they made the process. More

Greatest dealer experience I’ve ever had! We purchased a new Lexus from Dolan Thursday afternoon. On Friday we discovered that two of the features we thought were included with the car were m We purchased a new Lexus from Dolan Thursday afternoon. On Friday we discovered that two of the features we thought were included with the car were missing. We returned Friday afternoon and spoke with sales manager Ashton Carroll. His first words were “we will fix this problem”, and he did. Within an hour and a half he found the exact car we wanted from another dealership, arranged to acquire it for us, and had all the paperwork done. We couldn’t be more appreciative to Ashton and Dolan Lexus for their commitment to their customers. More

Dolan Lexus rocks! Excellent service. Beautiful place. Very hospitable to their clients. They even wash my car and sometimes they fill it up. Respectful. When I drive u Excellent service. Beautiful place. Very hospitable to their clients. They even wash my car and sometimes they fill it up. Respectful. When I drive up they have my name on the board. Oh, and they have really good commercials. I kind of do feel like a member of the family T. Dawn Gibbons More

Excellent service Easy appointment set up. Clear information about what they are going to do. Beautiful loaner car (or a nice place to sit and wait, with WiFi) Easy appointment set up. Clear information about what they are going to do. Beautiful loaner car (or a nice place to sit and wait, with WiFi) More

Very good/professional Tyler Smith High pressure salesman can be off-putting and even lose our business. Our salesman, Tyler, was professional, knowledgeable, gave us a fair deal and tr High pressure salesman can be off-putting and even lose our business. Our salesman, Tyler, was professional, knowledgeable, gave us a fair deal and trade-in and let Lexus product sell itself. More