Dolan Lexus

Love Dolan Lexus!! They all are wonderful at Dolan Lexus....we have Frank Casey as our "go to" person for service appointment s and I always tell my husband that its lik They all are wonderful at Dolan Lexus....we have Frank Casey as our "go to" person for service appointment s and I always tell my husband that its like we're going in to say hello to an old friend. He is such a nice person and very helpful with the business aspect of our visit. Besides always keeping our car in tip top shape, its always nice when you have wonderful, friendly employees there to deal with....it makes all the difference. The facility is beautiful and always looks brand new when you walk in there. The Dolan family keeps everything running ship shape and whoever you deal with is eager to get your problem...or...routine maintenance taken care of. There is nothing to complain about...we know when its time for our car to go in for "whatever", it will be taken care of and taken care of as it should be. Its the best!! More

Service Ashton and Frank took such good care of me! I was so happy when I left the dealer. They made everything so simple for me, shuttled me to and from work Ashton and Frank took such good care of me! I was so happy when I left the dealer. They made everything so simple for me, shuttled me to and from work. In the end my car was fixed and got the best care possible. Thank you! More

Easiest car buying experience ever! The style and way that Dolan approaches selling cars is so different than any dealership I have ever worked with. I have bought a lot of cars over the The style and way that Dolan approaches selling cars is so different than any dealership I have ever worked with. I have bought a lot of cars over the years and I can say that this was the least stressful and most relaxed experience I have ever had. Thank you Dolan Lexus for a great car buying experience and an amazing new car. More

Couldn’t be happier with the service! This is the best dealership in Reno. Everyone is extremely nice and accommodating. They go above and beyond in the service department and make you fee This is the best dealership in Reno. Everyone is extremely nice and accommodating. They go above and beyond in the service department and make you feel very special. Not only that but it was actually less expensive than several other places I checked out for the same service. I only wish I had found them sooner! More

Maintenance Customer service is fabulous and Jacki did a great job of answering all of our questions. Maintenance program is horrible and extremely costly to mai Customer service is fabulous and Jacki did a great job of answering all of our questions. Maintenance program is horrible and extremely costly to maintain a factory warranty. More

Excellent Frank Casey was our service contact. He was excellent and helped us get our vacation back on track as our car broke down while we were on vacation. I Frank Casey was our service contact. He was excellent and helped us get our vacation back on track as our car broke down while we were on vacation. I would differently recommend Dolan’s of Reno as a result of our experience with Frank. More

Excellent A+ A+ A+ I just moved to Reno from Hawaii. My Lexus dealership in Hawaii was not that good so I had low expectations taking my Lexus for service. I was blown I just moved to Reno from Hawaii. My Lexus dealership in Hawaii was not that good so I had low expectations taking my Lexus for service. I was blown away by the courtesy and service provided to me by Carlos Bucio. Carlos in the Service department was so helpful! That’s the guy to look up or request for Lexus vehicle service. He kept me informed during my entire service process. When it got late he provided me a loner. The service appointment didn’t seem to take very long because the waiting room was so relaxing. A very nice and courteous hostess provided me coffee. Can’t wait for my maintenance light to come on again :) More

2002 RX300 245,000 Mile Service CORRECTION We had a new young service writer this time, and he had trouble getting help from the shop to address a problem with the dashboard MPG readout. The re We had a new young service writer this time, and he had trouble getting help from the shop to address a problem with the dashboard MPG readout. The readout was jumping from 5.6 mpg to 79.3 mpg to 46.9 mpg etc. every few seconds, even in cruise control on level pavement. However, our former service writer (Carlos Bucio, now supervisor of service writers) came to his aid, and we left in a loaner car anticipating that all would be well in a couple of hours. However, it was not to be, so we kept the loaner over the weekend. We did some research online over the weekend at the Club Lexus site and found a solution - just disconnect the battery for 30 minutes, then reconnect, reset the information button, and all is well. We got a call on Monday that the problem wasn't a problem, that the readout was working as it should. However, that jumping around was still doing it when we picked up our car. I did the suggested work-around and everything seems to be fine now. We also installed a new battery, as I think that may have been the initial problem (low voltage or current that kept the computer or sensors from working right). Dolan Lexus has been great on all other occasions, so I won't fault them for this one-time failure. They're dedicated to helping us keep this car going until we get to 300,000 miles at least. More

Always come back Easy to make online reservations and they’re always ready when I arrive. Prompt return of my vehicle & they don’t push for unnecessary service. Easy to make online reservations and they’re always ready when I arrive. Prompt return of my vehicle & they don’t push for unnecessary service. More

New SUV This was the best buying experience we have had in some time. Fair and honest, no hard sales pitch. Knowledgeable and friendly, Mathew restored my tr This was the best buying experience we have had in some time. Fair and honest, no hard sales pitch. Knowledgeable and friendly, Mathew restored my trust that was seriously shaken by a previous purchase. More