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Dolan Lexus - Service Center

4.8

53 Lifetime Service Reviews

7175 South Virginia, Reno, Nevada 89511

53 Reviews of Dolan Lexus - Service Center

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September 24, 2018

"Dolan Lexus great place."

- Love2golf

My 2010 Lexus RX350 was due for its first 50,000 mile service and brought it to Dolan Lexus. Service Adviser Christian Lopez was very accommodating, friendly and knowledgeable. Unfortunately no loaner vehicles were available but associate Oscar was able to drop me off at the mall until service was completed. Dolan Lexus, reputable, clean, friendly environment and great staff. Will definitely continue to be a patron of Dolan for future services and vehicle purchases.

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Recommend Dealer
Yes
Employees Worked With
Christian Lopez, Oscar
September 21, 2018

"I had no time.. and Dolan Lexus was great"

- Beth

I stopped by with no appointment to get a replacement key for my car. Stopped in service and the had what I needed and set up the key. Next to service department. Totally booked for appointments. After 5 minutes the service rep. found a rep who squeezed in 30 minutes to get my key coordinated with my car! Yea! SAved me an hour and a half drive back the next day!! Top notch! I will be back! Thanks for great service!!

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Recommend Dealer
Yes
Employees Worked With
Sherri Currently- service adviser.
September 09, 2018

"Vehicle service. "

- amuraider

Very friendly and great service provided by service personnel. Car came back clean and service completed in a timely manner. Coffee bar very clean and great and very friendly service.

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Recommend Dealer
Yes
Employees Worked With
Kay Andrade
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 01, 2018

"Always a pleasant experience! "

- Tina’s Lexus

Kurt is always very helpful when I bring my Lexus in. He always gives me a loaner car which is such a nice added feature that Lexus does. And my grandson loves going and playing upstairs in the kids room even if it’s just for a drop off. And I was in there at 5 o’clock the other night and the barista girl asked me if I wanted something even though it was closed. Which I thought was very nice also. Dolan Lexus is very accommodating and I highly recommend them. I love my Lexus

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Recommend Dealer
Yes
Employees Worked With
Kurt
August 30, 2018

"excellent service (and service manager) AS USUAL "

- lexusjoc

I brought the car in for normal service, however, I got "THE CALL". Had major problems - gaskets, etc. My Service Rep Frank Casey explained in great detail the issues. Also explained the safety issues as well as future major problems if not resolved NOW. He and Dolan have never steered me wrong. I had a beautiful loaner while they restored my car to safe conditions. The car runs like it brand new, once again. Thank you Frank and Dolan for always watching out for me. JOC

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Recommend Dealer
Yes
Employees Worked With
Frank Casey (service)
August 29, 2018

"Easy service visit"

- GX girl

Went in for 10,000 mile service. Very short wait for service rep. Received a loaner to drive and my car was ready when Kay said it would be. They made it an easy day for me.

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Recommend Dealer
Yes
Employees Worked With
Kay Andrade
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 26, 2018

"The rep checked out my repair needs in a friendly & profess"

- N/a

& professional manner. Quickly gave me a loner car, correctly predicted when my car would be ready. I got my car in better condition than when I left it.

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Yes
Employees Worked With
Jacki holland
August 02, 2018

"20k Service "

- DeniseH

Excellent service by Doug, very friendly and responsive to my request, made service the easiest o have experience since purchasing my car in 2016! Thanks Doug!

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Recommend Dealer
Yes
Employees Worked With
Doug Starling
August 01, 2018

"First service w/ Dolan Lexus 👍"

- Cbn

Everything went just as described. Vehicle is GREAT, and so far my experience with deal has been fine too. Appreciate the extras that come with service at dealer , loved having car washed and cleaned !

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Recommend Dealer
Yes
Employees Worked With
Kymberly Platt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 30, 2018

"Excellent Service "

- Nasrin

Took my car for couple of services, was greeted by service advisor.. All employees were courteous and helpful. Received a loaner call. Prices were reasonable too.

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Recommend Dealer
Yes
Employees Worked With
Douglas and Jason loose
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