Dolan Toyota

First New Car in 17 Years! I have not purchased a new car in 17 years. I went online and I appreciated the chat room, and having Crystal setting up an appointment so I would no I have not purchased a new car in 17 years. I went online and I appreciated the chat room, and having Crystal setting up an appointment so I would not be walking in "cold"; The sales representative, Ben Peterson, was waiting for me, and was very professional and friendly, knew his cars, and was extremely helpful. He took enough time with me so that I could look at several autos, answered a lot of questions, and took me out to test drive the two I was looking at, which then helped me to decide what would best suit what I was looking for in a new auto. My experience with Chris was efficient and friendly going through all of the necessary paperwork, and Allie was just great in taking enough time with me to explain and demonstrate how the "technology " package was set up in the car, and how to use all of the many wonderful details in my new car. What a great experience in buying my new car! At no time was I pressured, or brushed off by anyone! Nice touch to have someone by the front door to welcome car shoppers, and possibly turn into potential buyers! Thanks you all for making my experience so great. More

Above and Beyond Our experience with your salesperson Jacob Glass was exemplary!!! (above and beyond) Once he knew the type of vehicle we needed; he showed us all our Our experience with your salesperson Jacob Glass was exemplary!!! (above and beyond) Once he knew the type of vehicle we needed; he showed us all our options. He then put together a pricing package that fit our budget. Due to our family's scheduling problems we had somewhat of a difficult time closing the sale. He persevered...and we signed the papers on 7/11/14. Jeremy Parke (Finance Manager) was also very helpful, explaining all our options. He locked us in on an agreement that suited all our future needs. Thank-you and God Bless!!! More

Beth Pollard is the best! I bought my Toyota Camry from Beth Pollard 7 years ago after calling 3 other dealerships comparing pricing. She matched the pricing of another dealers I bought my Toyota Camry from Beth Pollard 7 years ago after calling 3 other dealerships comparing pricing. She matched the pricing of another dealership and I didn't have to drive to California to pick it up. This time around I checked pricing again with several dealerships and she beat every one again. When I went it to Reno Toyota I asked for a specific pricing and she came back with exactly what we requested with no haggling. Go to Beth Pollard if you are looking for a Toyota! More

First Service I took my Vehicle in for it's first service,where I was greeted and helped by Dustin McClelland. After A short wait Dustin informed me that they had I took my Vehicle in for it's first service,where I was greeted and helped by Dustin McClelland. After A short wait Dustin informed me that they had found a factory defect in the rear tire lug nut studs, and that they had to be replaced under Warranty and that the Vehicle was unsafe for me to drive. Reno Toyota provided a free loaner vehicle for the inconvenience while mine was being repaired. Dustin was very knowledgeable and professional and polite in explaining the issues at hand and provided exceptional service. Thanks to Stan Arnold and Steve Nadeau in sales and Dustin in service,they are the reason I am a Satisfied Customer. More

New Car Purchase My wife and I, just bought a new 4Runner from Doaln. The experience was tremendous. We had great attention to our goals. They answered all of our ques My wife and I, just bought a new 4Runner from Doaln. The experience was tremendous. We had great attention to our goals. They answered all of our questions. Beth Pollard was the sales person and explained all the details. Her service and attention to our needs was great. John Elcano, explained all the details on financing and the extended warrenty. Ben Frredman, made sure that the extras we had purchased were installed correctly and that we get the window tint done just the way we wanted it. Jeremy Sinner, made sure that everything was satisfacotry before we left the dealership. Overall, great car buying experience. More

Amazing experience! An amazing experience! I was welcomed by John Hall in the Internet Services with my call/inquiry. He never pushed, only offered; he offered his time An amazing experience! I was welcomed by John Hall in the Internet Services with my call/inquiry. He never pushed, only offered; he offered his time, his interest, his concerns that I receive the best information. That initial call and his follow up emails started the ball rolling with the best of the best. Jordan Bellais was my Vehicle Specialist. Wow! He knew every inch of the car I wanted to test drive. I never felt rushed and in fact I could ask any question and receive a knowledgeable answer. He truly had a command of the information on this car. I knew it was the car for me as soon as I got behind the wheel and I needed a person like Jordan to remind me of all the things that my new Camry brings to me from its outstanding performance to its Toyota dependability. It wasn't just Toyota that he was representing but a dealership that I needed to know would stand behind my purchase. I got just that! Thank you Jordan Bellais, you are outstanding. Although the majority of my time was spent with Jordan, I also was assisted by John Elcano who walked me through all the DMV paperwork, registration and service contract. Paperwork? A necessity but at this point I'm ready to fly in my new car! John was quick, yet efficient and knowledgeable with what still needed to be done. They are even registering my vehicle for me! No DMV lines for me! The last part of my experience was spent with Cole Knittle, the delivery specialist. Oh my gosh, this man was outstanding. He knows so much! He taught me (with wonderful patience) all that could I learn. Safety was in the forefront as well as how to enjoy my new car with all its bells and whistles. I may still have to someday look at the manual, but at least I know what I'm looking for and he assured me I am welcome to come back anytime for additional help with my new car. Thanks Cole! Thank you for a perfect Dolan experience: John Hall, Jordan Bellais, John Elcano, Cole Knittle......all outstanding people who welcomed me to "join the family". I couldn't have asked for more. More

Easiest car buying experience ever Beth and Justin made our car buying experience the best and easiest experience ever. There wasn't a lot of hassle it was overall a very simple and enj Beth and Justin made our car buying experience the best and easiest experience ever. There wasn't a lot of hassle it was overall a very simple and enjoyable time. We let Beth know what vehicles we wanted to look at and when I showed up to test drive them Justin had them pulled up front and ready to go. More

Awesome customer service! Jordan Bellais was fantastic in helping me and my wife trade in our Saturn vue and lease a 2014 sienna. He helped us get a payment that felt comfortab Jordan Bellais was fantastic in helping me and my wife trade in our Saturn vue and lease a 2014 sienna. He helped us get a payment that felt comfortable to our budget. Jordan wanted to make us satisfied customers. We have bought a few cars before and paid them off. This was by far our best experience so far. I will be in next week to see about window tinting as well. Congrats to reno Toyota and Jordan for making our experience a great one. More

Awesome Experience! We wanted to say thank you for your assistance finding us a reliable, safe, and stylish family car. The Camry we bought used is in impeccable conditi We wanted to say thank you for your assistance finding us a reliable, safe, and stylish family car. The Camry we bought used is in impeccable condition. We made an appointment to do a test drive with Raff DelSolario which made it very easy to get started. From the moment we walked through the door, we were greeted warmly and professionally by Craig Burkham and Richard Gardner. We found the right car for us and the financing was a snap with Jeremy Parke. The dealership even sent two nice men to Carson City to pick up the motorcycle we traded in! More

Wonderful experience Big thanks to the Dolan Toyota family! Everybody, from Beth to Chris, worked diligently to meet my needs and rise above my expectations. Highly recomm Big thanks to the Dolan Toyota family! Everybody, from Beth to Chris, worked diligently to meet my needs and rise above my expectations. Highly recommended! More