Dolan Toyota

Went into the dealership on 2-20-2014 at 9am and a very kind employee -Justine Longtin assisted me with my frustration from another dealership. He went above and beyond his expertise together with Beth Pol kind employee -Justine Longtin assisted me with my frustration from another dealership. He went above and beyond his expertise together with Beth Pollard who tremendously made everything happen for me and my family to get a Brand New 2014 Sienna LE for my wife's Birthday! I have nothing else to say but I highly admire their customer service skills from start to finish. The Finance Person was very kind, courteous and professional in finalizing my paperwork. I'm Very much satisfied with the Service of Reno-Toyota...thumbs up for your excellent service! Thanks, FFelipe More

Went in to Reno Toyota on Saturday to look at new Tacoma's. The initial salesman did an outstanding job making us feel welcome but not all in our face. Was very polite and patient, answered questio Tacoma's. The initial salesman did an outstanding job making us feel welcome but not all in our face. Was very polite and patient, answered questions and went the extra mile to go through with us all the options and availabilities. Took a test drive and loved the vehicle, went back to the office to talk price. Hadi (sales specialist) also assisted us at this point to get us into the vehicle at a comfortable payment plan, he was another employee who really went the extra mile! Really did a great job Reno Toyota, I will definitely go back and recommend all my friends to you guys first when I'm in the market again. Thanks a million! Will W. More

We recently purchased a new 2013 Toyota Highlander from Reno Toyota. We were extremely impressed with the work of our Sales & Leasing Consultant, Darrick Cummings, who patiently guided us through the entir Reno Toyota. We were extremely impressed with the work of our Sales & Leasing Consultant, Darrick Cummings, who patiently guided us through the entire process of selecting a vehicle and negotiating the purchase price. Darrick is an amazing professional. He is not only personable and easy to work with, but he is also thoroughly knowledgeable about Toyota products, and he answered all of our questions honestly and accurately. For the first time, we felt no "hard sell" or pressured in any way. He truly made every effort to figure out what we wanted and to meet our needs. We have never left a car dealership with such a good feeling of honest bargaining and fair treatment. Our final paperwork for this purchase was handled by Finance Manager John Elcano. John is very easy to work with. He has an engaging, patient, and friendly personality and took time to make sure we understood the paperwork we were signing. Being a skeptic, I anticipated additional negotiation during the final paperwork, but it did not happen. John wrote the deal the way we had negotiated it...no up-sell attempts. As we expected, he did offer us a standard maintenance agreement and an extended warranty, both of which we purchased because of the detailed explanation he provided (with graphics & numbers), and because we quickly grew to trust him. Reno Toyota is to be commended for employing ethical professionals like Darrick Cummings and John Elcano to represent their dealership. More

Working with Jordan Bellais at Reno Toyota was a great experience. He met me at my car when I arrived at the dealership, and he was extremely helpful through the entire process. Jordan explained all the s experience. He met me at my car when I arrived at the dealership, and he was extremely helpful through the entire process. Jordan explained all the steps that we would go through to let me drive off the lot with my new Toyota the same day, and not have to come back the next day. He set up the appraisal of my trade-in vehicle, was very patient with me through selecting the various options that I wanted on my new 4Runner, and worked quickly through the initial credit-check and finance process. After the financing cleared, he spent another ½ hour helpfully explaining all the 4Runner features, switches and controls before I left the lot. When he saw that I was having a challenge remembering all the instructions, he suggested making another appointment soon to review everything and give me a refresher course. Jordan was very knowledgeable about the vehicle and the entire process, convincing me that I was fortunate to have dealt with him and Reno Toyota. More

Homero was very helpful and informative on everything that I was looking for. He answered all my questions and helped me find the perfect car and I am now extremely happy to be in a safe and comfortable that I was looking for. He answered all my questions and helped me find the perfect car and I am now extremely happy to be in a safe and comfortable car. Thank you Homero for all your help and guidance, you are awesome! And thank you Reno Toyota! Definitely would recommend them to anyone! More

Jordan was excellent. He earned a 5 star rating in my opinion. He came prepared and was knowledgeable as well as friendly. Also the experience of adding accessories and working Into the deal was seamle opinion. He came prepared and was knowledgeable as well as friendly. Also the experience of adding accessories and working Into the deal was seamless. I believe it was Ben who was excellent here. The rest of the experience was just ok, not Jordan's fault. Trade in value was terrible. They said they couldn't sell my audi S4 for $36k and tried to give me $24k. I bet it is listed for at least $36k. Also, to close the deal and finish the paperwork took way too long, at least 1.5 hrs longer than I expected. So as usual once you got past the salesman and into the finance deal portion it wasn't so great. My suggestion....just put the final price of the vehicle on the car. More

I was looking for a good vehicle at a good price to accommodate my growing family. After stopping by several other dealerships and test driving a few different models, I stopped by Reno Toyota and was accommodate my growing family. After stopping by several other dealerships and test driving a few different models, I stopped by Reno Toyota and was very pleased with the costumer service from the moment I stepped out of the car. I was brought to the cars I had asked to see and I didn't feel pressured into seeing anything that I wasn't interested in. Hadie was able to get me a good deal on a used Toyota Highlander which was exactly what I was looking for within my budget. Overall it was a great experience and I would recommend their dealership. More

Me and my wife walked into the dealership and were treated and we were treated like we part of the family. Lexie was great in getting everything set up and helped decide on the vehicle that would fit treated and we were treated like we part of the family. Lexie was great in getting everything set up and helped decide on the vehicle that would fit us. Jordan was our salesman and he worked exceptionally hard even staying two hours after the dealership closed to make sure we were satisfied. Well, everybody from Jordan the Finance guy Jeremy everyone made us felt welcomed and worked the financing and made sure we got the vehicle we wanted. Next day everyone called asked us how we liked the vehicle and if we needed anything. Reno Toyota earned customers for life. Breath of fresh air compared to other dealerships up the street. More

Derrick Cummings was a knowledgeable charming young man that sold us a car without pressure. It was a fairly painless process. Hopefully Derrick Cummings will still be around when and if we ever need to ma that sold us a car without pressure. It was a fairly painless process. Hopefully Derrick Cummings will still be around when and if we ever need to make a car purchase again. We love our Toyota! More

Started a deal for used Toyota Forerunner. Chris Verrinder our salesman was very helpful with all our questions and concerns, this was our first used car purchase. We had always only purchased new f Verrinder our salesman was very helpful with all our questions and concerns, this was our first used car purchase. We had always only purchased new from dealerships. After we started paperwork we left without vehicle because it was not yet ready for transfer ownership, safety tests, thorough cleaning etc... the vehicle had just been turned in as a trade in. Unfortunately after 1 week, I became unemployed , I had to cancel the purchase. I was so upset, this was such a shock. After contacting Jeremy Parke our finance officer and explained our circumstances he was very understanding and worked to resolve a clean end for us. Never did we ever have such wonderful treatment from a Dealership. Jeremy Parke assured us that when we do get back on our financial feet that we would still be welcome to do business with Toyota Reno. This dealership, and staff are a welcome sigh of relief to consumers who value excellent customer service. YES. I will recommend them. :) More