Dolan Toyota

We recently purchased a new 2013 Toyota Highlander from Reno Toyota. We were extremely impressed with the work of our Sales & Leasing Consultant, Darrick Cummings, who patiently guided us through the entir Reno Toyota. We were extremely impressed with the work of our Sales & Leasing Consultant, Darrick Cummings, who patiently guided us through the entire process of selecting a vehicle and negotiating the purchase price. Darrick is an amazing professional. He is not only personable and easy to work with, but he is also thoroughly knowledgeable about Toyota products, and he answered all of our questions honestly and accurately. For the first time, we felt no "hard sell" or pressured in any way. He truly made every effort to figure out what we wanted and to meet our needs. We have never left a car dealership with such a good feeling of honest bargaining and fair treatment. Our final paperwork for this purchase was handled by Finance Manager John Elcano. John is very easy to work with. He has an engaging, patient, and friendly personality and took time to make sure we understood the paperwork we were signing. Being a skeptic, I anticipated additional negotiation during the final paperwork, but it did not happen. John wrote the deal the way we had negotiated it...no up-sell attempts. As we expected, he did offer us a standard maintenance agreement and an extended warranty, both of which we purchased because of the detailed explanation he provided (with graphics & numbers), and because we quickly grew to trust him. Reno Toyota is to be commended for employing ethical professionals like Darrick Cummings and John Elcano to represent their dealership. More

Homero was very helpful and informative on everything that I was looking for. He answered all my questions and helped me find the perfect car and I am now extremely happy to be in a safe and comfortable that I was looking for. He answered all my questions and helped me find the perfect car and I am now extremely happy to be in a safe and comfortable car. Thank you Homero for all your help and guidance, you are awesome! And thank you Reno Toyota! Definitely would recommend them to anyone! More

Me and my wife walked into the dealership and were treated and we were treated like we part of the family. Lexie was great in getting everything set up and helped decide on the vehicle that would fit treated and we were treated like we part of the family. Lexie was great in getting everything set up and helped decide on the vehicle that would fit us. Jordan was our salesman and he worked exceptionally hard even staying two hours after the dealership closed to make sure we were satisfied. Well, everybody from Jordan the Finance guy Jeremy everyone made us felt welcomed and worked the financing and made sure we got the vehicle we wanted. Next day everyone called asked us how we liked the vehicle and if we needed anything. Reno Toyota earned customers for life. Breath of fresh air compared to other dealerships up the street. More

Jordan was excellent. He earned a 5 star rating in my opinion. He came prepared and was knowledgeable as well as friendly. Also the experience of adding accessories and working Into the deal was seamle opinion. He came prepared and was knowledgeable as well as friendly. Also the experience of adding accessories and working Into the deal was seamless. I believe it was Ben who was excellent here. The rest of the experience was just ok, not Jordan's fault. Trade in value was terrible. They said they couldn't sell my audi S4 for $36k and tried to give me $24k. I bet it is listed for at least $36k. Also, to close the deal and finish the paperwork took way too long, at least 1.5 hrs longer than I expected. So as usual once you got past the salesman and into the finance deal portion it wasn't so great. My suggestion....just put the final price of the vehicle on the car. More

I was looking for a good vehicle at a good price to accommodate my growing family. After stopping by several other dealerships and test driving a few different models, I stopped by Reno Toyota and was accommodate my growing family. After stopping by several other dealerships and test driving a few different models, I stopped by Reno Toyota and was very pleased with the costumer service from the moment I stepped out of the car. I was brought to the cars I had asked to see and I didn't feel pressured into seeing anything that I wasn't interested in. Hadie was able to get me a good deal on a used Toyota Highlander which was exactly what I was looking for within my budget. Overall it was a great experience and I would recommend their dealership. More

Derrick Cummings was a knowledgeable charming young man that sold us a car without pressure. It was a fairly painless process. Hopefully Derrick Cummings will still be around when and if we ever need to ma that sold us a car without pressure. It was a fairly painless process. Hopefully Derrick Cummings will still be around when and if we ever need to make a car purchase again. We love our Toyota! More

Started a deal for used Toyota Forerunner. Chris Verrinder our salesman was very helpful with all our questions and concerns, this was our first used car purchase. We had always only purchased new f Verrinder our salesman was very helpful with all our questions and concerns, this was our first used car purchase. We had always only purchased new from dealerships. After we started paperwork we left without vehicle because it was not yet ready for transfer ownership, safety tests, thorough cleaning etc... the vehicle had just been turned in as a trade in. Unfortunately after 1 week, I became unemployed , I had to cancel the purchase. I was so upset, this was such a shock. After contacting Jeremy Parke our finance officer and explained our circumstances he was very understanding and worked to resolve a clean end for us. Never did we ever have such wonderful treatment from a Dealership. Jeremy Parke assured us that when we do get back on our financial feet that we would still be welcome to do business with Toyota Reno. This dealership, and staff are a welcome sigh of relief to consumers who value excellent customer service. YES. I will recommend them. :) More

Justin is a very nice person. when I went to dealer Justin took me in the to find the car which one I want' and he help me to buy the car. Justin took me in the to find the car which one I want' and he help me to buy the car. More

I went to Reno Toyota looking for a mid-sized truck, good mileage, and a reasonable price. As soon as I stepped out of the car Darren was there to help me. He showed me what he had to offer, and I fell in lo mileage, and a reasonable price. As soon as I stepped out of the car Darren was there to help me. He showed me what he had to offer, and I fell in love with a 05 Nissan Titan. When it got down to the paperwork that's where Beth stepped in. She was absolutely wonderful. She negotiated my payments down to where I wanted them, and new tires on the truck! Then it had to go to the shop for some last minute inspections. There was a couple of recalled parts, and minor safety things that needed to be done to the truck, and Toyota was more than helpful where this was concerned. Beth stayed in contact with me almost every day updating me on the progress of the truck. I got the truck back and it's great! I would recommend anyone stopping by and checking out what they have to offer. More

Darrick and Jeremy were very pleasant and helpful as we went through the negotiating and purchasing process on our car. They even informed me about the possibility of getting a refund on an extended warran went through the negotiating and purchasing process on our car. They even informed me about the possibility of getting a refund on an extended warranty we had on our car that was just totaled. I checked and they were right. That tip resulted in a very nice refund for us. They were also very helpful showing us how all of the hi-tech gadgets in our new car worked. More