Dolan Toyota

Jordan was excellent. He earned a 5 star rating in my opinion. He came prepared and was knowledgeable as well as friendly. Also the experience of adding accessories and working Into the deal was seamle opinion. He came prepared and was knowledgeable as well as friendly. Also the experience of adding accessories and working Into the deal was seamless. I believe it was Ben who was excellent here. The rest of the experience was just ok, not Jordan's fault. Trade in value was terrible. They said they couldn't sell my audi S4 for $36k and tried to give me $24k. I bet it is listed for at least $36k. Also, to close the deal and finish the paperwork took way too long, at least 1.5 hrs longer than I expected. So as usual once you got past the salesman and into the finance deal portion it wasn't so great. My suggestion....just put the final price of the vehicle on the car. More

I was looking for a good vehicle at a good price to accommodate my growing family. After stopping by several other dealerships and test driving a few different models, I stopped by Reno Toyota and was accommodate my growing family. After stopping by several other dealerships and test driving a few different models, I stopped by Reno Toyota and was very pleased with the costumer service from the moment I stepped out of the car. I was brought to the cars I had asked to see and I didn't feel pressured into seeing anything that I wasn't interested in. Hadie was able to get me a good deal on a used Toyota Highlander which was exactly what I was looking for within my budget. Overall it was a great experience and I would recommend their dealership. More

Me and my wife walked into the dealership and were treated and we were treated like we part of the family. Lexie was great in getting everything set up and helped decide on the vehicle that would fit treated and we were treated like we part of the family. Lexie was great in getting everything set up and helped decide on the vehicle that would fit us. Jordan was our salesman and he worked exceptionally hard even staying two hours after the dealership closed to make sure we were satisfied. Well, everybody from Jordan the Finance guy Jeremy everyone made us felt welcomed and worked the financing and made sure we got the vehicle we wanted. Next day everyone called asked us how we liked the vehicle and if we needed anything. Reno Toyota earned customers for life. Breath of fresh air compared to other dealerships up the street. More

Derrick Cummings was a knowledgeable charming young man that sold us a car without pressure. It was a fairly painless process. Hopefully Derrick Cummings will still be around when and if we ever need to ma that sold us a car without pressure. It was a fairly painless process. Hopefully Derrick Cummings will still be around when and if we ever need to make a car purchase again. We love our Toyota! More

Started a deal for used Toyota Forerunner. Chris Verrinder our salesman was very helpful with all our questions and concerns, this was our first used car purchase. We had always only purchased new f Verrinder our salesman was very helpful with all our questions and concerns, this was our first used car purchase. We had always only purchased new from dealerships. After we started paperwork we left without vehicle because it was not yet ready for transfer ownership, safety tests, thorough cleaning etc... the vehicle had just been turned in as a trade in. Unfortunately after 1 week, I became unemployed , I had to cancel the purchase. I was so upset, this was such a shock. After contacting Jeremy Parke our finance officer and explained our circumstances he was very understanding and worked to resolve a clean end for us. Never did we ever have such wonderful treatment from a Dealership. Jeremy Parke assured us that when we do get back on our financial feet that we would still be welcome to do business with Toyota Reno. This dealership, and staff are a welcome sigh of relief to consumers who value excellent customer service. YES. I will recommend them. :) More

Justin is a very nice person. when I went to dealer Justin took me in the to find the car which one I want' and he help me to buy the car. Justin took me in the to find the car which one I want' and he help me to buy the car. More

I went to Reno Toyota looking for a mid-sized truck, good mileage, and a reasonable price. As soon as I stepped out of the car Darren was there to help me. He showed me what he had to offer, and I fell in lo mileage, and a reasonable price. As soon as I stepped out of the car Darren was there to help me. He showed me what he had to offer, and I fell in love with a 05 Nissan Titan. When it got down to the paperwork that's where Beth stepped in. She was absolutely wonderful. She negotiated my payments down to where I wanted them, and new tires on the truck! Then it had to go to the shop for some last minute inspections. There was a couple of recalled parts, and minor safety things that needed to be done to the truck, and Toyota was more than helpful where this was concerned. Beth stayed in contact with me almost every day updating me on the progress of the truck. I got the truck back and it's great! I would recommend anyone stopping by and checking out what they have to offer. More

Darrick and Jeremy were very pleasant and helpful as we went through the negotiating and purchasing process on our car. They even informed me about the possibility of getting a refund on an extended warran went through the negotiating and purchasing process on our car. They even informed me about the possibility of getting a refund on an extended warranty we had on our car that was just totaled. I checked and they were right. That tip resulted in a very nice refund for us. They were also very helpful showing us how all of the hi-tech gadgets in our new car worked. More

We hadn't planned on stopping at Toyota to look for a car but my husband had a question about another matter. We were so impressed with the dealership and Mr. Bellais that we decided to look for a car t car but my husband had a question about another matter. We were so impressed with the dealership and Mr. Bellais that we decided to look for a car there. We were so happy with the attentive staff that we purchased a Dodge Journey. Mr. Bellais was extremely courteous and helpful. Our experience was wonderful. More

I went to Reno Toyota to trade my 4runner in for a larger vehicle for me and my growing family. The sales person who helped me find and test drive a crew max Tundra. He was extremely knowledgeable about all vehicle for me and my growing family. The sales person who helped me find and test drive a crew max Tundra. He was extremely knowledgeable about all the trucks, and was sure to include all options both new and used. He was very friendly and professional. After finding the truck that fit us the best, the negotiation was seemingly streamlined. They were able to get the down payment and monthly payments right where we wanted them, and gave me an extremely competitive offer for my trade. The following day, I called with some additional concerns regarding the financing. They exceeded all my needs to ensure I was able to purchase the truck. After two phone calls, the deal was accepted by all and the paperwork was in order. When I picked up the truck, the staff was sure the truck was immaculate and there were no issues. They walked me around the truck, inspecting for any issues, then introduced me to all the controls and new radio/nav system in the truck. It was very encouraging to have the help, and taking the extra 20-30 minutes to teach me and answer any questions was so appreciated! I drove home with my new truck very pleased with the entire experience. I always felt that the sales team had my best interest in mind, and they genuinely cared about us through the whole process. I would gladly recommend Reno Toyota to anyone looking for a great new vehicle and to be taken care of. More