Dolan Toyota

I originally contacted Reno Toyota looking for a new Matrix through the Costco auto program. Beth Pollard was the designated Costco sales person. Reno Toyota had no Matrix in stock, and couldn't locate Matrix through the Costco auto program. Beth Pollard was the designated Costco sales person. Reno Toyota had no Matrix in stock, and couldn't locate a car with exactly the options I wanted. So, no sale. However, the next week a used Matrix with very close to the options I wanted arrived at the dealer and Beth called me, asking if a certified used car was acceptable. I said yes and we setup an appointment to see the car. I looked at it, and the proceeded to have a over 1 hour haggle with Beth about the price. I didn't really need all that time, but Beth is an attractive young lady and quite fun to talk to, so I haggled for a while and ended up buying the car for less than I actually was willing to pay. Her asstant Chase actually delivered the car (with a FULL TANK OF GAS!!) to my home for me. You really can't ask for better service than that! Richard Gardner, the finance manager was quite professional and knows his job well, but be warned he will try to upsell an extended warrenty. Just be firm when you say no. More

I went there to trade in my Jeep Liberty 2004 for a Toyota Venza. I have been looking at this model for the last 2 years. I had lunch with a friend a couple of weeks ago and she had just purchased a Toyota Venza. I have been looking at this model for the last 2 years. I had lunch with a friend a couple of weeks ago and she had just purchased a new venza and when I looked at her's I knew it was time for me to get one. I went through Costco and was contacted by Beth Pollard with in a few hours of making the request. I told her I would call and make an appointment when I got my errands completed. Well that was Friday, June 12. Beth and Chaz took me out and showed me the different models and told me the price. At the end I choose my model and things moved forward. Both Beth and Chaz were very friendly and professional. Very good experience. I love my new Venza. I expect to have that feeling for quite a few years. Thanks to the Dolan family for employeeing great employees. Also Chris Clark made the paper work a breeze. Lastly, I want to thank Travis Beardsley for explainging all the functions of the car, it was hot and he was in a suit and took his time. Patti Myers More

I explained what I wanted and Michael was able to provide exactly what I was looking for and it was even a used vehicle in great condition. I am very pleased wtih my purchase and have recommended a friend to exactly what I was looking for and it was even a used vehicle in great condition. I am very pleased wtih my purchase and have recommended a friend to see him in hopes he can help her out the way he helped with me. More

Had the best experience I have ever had at a car dealership. All the employees were very friendly and did not have the typical car salesman attitude. dealership. All the employees were very friendly and did not have the typical car salesman attitude. More

We bought a new 2012 Toyota RAV4 from this dealership. We used the internet option from their website and got a great price. The salesman, Mike Wood, was very friendly and not pushy. He was informative and w used the internet option from their website and got a great price. The salesman, Mike Wood, was very friendly and not pushy. He was informative and worked with us to get the price and trade in value we were looking for. The finance department gentleman, Tom Clark, was knowledgeable and easy to work with. I would highly recommend these gentleman and dealership. More

I was referred to this dealership through Costco Auto Program and Beth was in contact within me within matter of hours. Beth is a very professional internet sales manager who will share the facts with yo Program and Beth was in contact within me within matter of hours. Beth is a very professional internet sales manager who will share the facts with you to help you make the decision. We had gone to GMC/ Buick dealership and when we walked in a late Monday afternoon there were no plans to make a purchase that day. We simply wanted to find out how the Toyota Highlander rides and also to find out what I could get for my trade in. Not only I was able to get the KBB trade in value for my car thanks to Beth going the extra mile but also we walked away with a great Toyota Highlander that have fallen love with. After I decided to make the purchase I wanted Beth to run the numbers for a lease on the same car which she did without pushing back. She wanted to make sure it was my decision and by providing all the facts. Her assistant Chase was very helpful through out the process from the test drive to preparing the car for delivery. Richard the Finance Manager was very accommodating and staying late without complaining to help us complete the transaction. He thoroughly went through the documents and help us get an extended warranty that suited us well at cost. All in all fastest, smoothest, most professional and no hassle car transaction I have done in more than 12 car transactions. I would highly recommend this dealership where you will find the best car experience in getting a TOYOTA!! More

Reno Toyota/Dolan Auto Group has some of the most polite and friendly staff members I have ever encountered in a dealership. What impressed me the most was the follow up contacts I received from Beth and h and friendly staff members I have ever encountered in a dealership. What impressed me the most was the follow up contacts I received from Beth and her assistant Chase after the sale. I had lots of questions and always had my phone calls returned quickly. Reno Toyota/Dolan Auto Group genuinely cares about their customers/ satisfaction after the sale. As part of my purchase, I had some factory add-ons that were installed exactly a week after my purchase. I was treated great that time as well when dealing with Ben Freedman and the staff at the Accessories Department. I normally hate the buying/negotiating process that comes with purchasing new vehicles. However, my vehicle purchase from Reno Toyota was a pleasant experience. For anyone in the market for a new/used Toyota, I highly recommend Reno Toyota/Dolan Auto Group. Rick B More

My wife and I recently purchased our second Highlander from Reno Toyota. The first was totaled in an accident after only 4 months. We first spoke to the manager who referred us to Michael Wood to facilita from Reno Toyota. The first was totaled in an accident after only 4 months. We first spoke to the manager who referred us to Michael Wood to facilitate the second purchase. They gave us the same unbeatable deal we got with the first one. I never got that "car sales man vibe" off of either the manager or Michael, no pressure, no trying to up sale us. Michael was professional and polite, he felt less like a sales person and more like a friendly guy helping us out with the paper work. On top of it all we had our 6 month old in tow and they allowed us to take over the lounge while they lined up the many documents to sign, this streamed lined the process and got us into our new car that much quicker. Buying a vehicle can be a daunting and intimidating task; Reno Toyota takes all the fear and intimidation out of the process with there friendly honest service. More

Hadie was a wonderful salesperson--very friendly, helpful,and knowledgeable. Larry was also great, friendly and quick with the paperwork. Overall it was a fun, and no pressure experience. helpful,and knowledgeable. Larry was also great, friendly and quick with the paperwork. Overall it was a fun, and no pressure experience. More

Sold me an extended warranty from Signet Financial Group. But the company went belly up in a few years and did not honor any warranty claims. Reno Toyota took no responsibility of selling a lemon. But the company went belly up in a few years and did not honor any warranty claims. Reno Toyota took no responsibility of selling a lemon. More