Dolan Toyota

The service was great, however, something really strange happened. I was told that someone would call me when my car is done, approximately at 5 pm, but nobody did. I waited and waited pass 6pm then found o happened. I was told that someone would call me when my car is done, approximately at 5 pm, but nobody did. I waited and waited pass 6pm then found out that the service department closes at 6 pm. No call, no text messages.... I had to book an Uber to get there, then I was told that if they cannot get my car out of the service area, I’ll have to come back in the morning which I cannot because I work early in the morning. Thankfully they were able to retrieve my car but it was not a fun experience. You failed to contact your customer then say he may need to come back another time??! More

Scheduling via phone was easy. The on line Scheduling program did not work. Service reception was great. The work was timely completed and the car was clean. program did not work. Service reception was great. The work was timely completed and the car was clean. More

Horrible customer service! I have been trying to get my windshield replaced for almost 2 months! Have left 10 messages and have visited the dealership twice always with a promise that someone with the warr windshield replaced for almost 2 months! Have left 10 messages and have visited the dealership twice always with a promise that someone with the warranty dept will call me back the next day. No one has ever called!! I called the # on my warranty card but since I'm closer than 40 miles to the dealership, I need to deal with them! I'm so disappointed to say the least. More

It was my first time buying a car and I was given excellent service. Leo and Jairo were very nice and helpful. They helped me every step of the way and I couldn’t be happier with the service and the excellent service. Leo and Jairo were very nice and helpful. They helped me every step of the way and I couldn’t be happier with the service and the new car! More

I had a great experience at Toyota! Everyone was really nice. No pressure to buy. I got the car I wanted at a fair price. Thank you Josh for your help! Also a big thanks to the finance guy!! nice. No pressure to buy. I got the car I wanted at a fair price. Thank you Josh for your help! Also a big thanks to the finance guy!! More

Always a great experience! This is our 6th Toyota purchase and Beth has always done a great job! Financing was simple and quick. We are pleased with our purchase! purchase and Beth has always done a great job! Financing was simple and quick. We are pleased with our purchase! More

Prompt and professional. They accomplished the requested work completed the inspection and had my vehicle ready when promised. I will recommend them again and again. Thanks work completed the inspection and had my vehicle ready when promised. I will recommend them again and again. Thanks More

This was my first vehicle purchased and I was treated so nicely. Everyone we worked with was so nice and professional and made the experience so fun and easy. Kris and Stan helped me find the truck I was lo nicely. Everyone we worked with was so nice and professional and made the experience so fun and easy. Kris and Stan helped me find the truck I was looking for. Zach in finance treated me with respect and was so nice and personable. Alexia was amazing showing me all the great features my new truck has. I will forever be a Reno Dolan customer and will recommend anyone to this dealership. Thank you again for everything you did. I couldn’t be happier More

I just went back to Dolan to have my car detailed since it didn’t get detailed the night I purchased it. I was there for three hours and my car looked worse than when I dropped it off. Dirt all over the tr it didn’t get detailed the night I purchased it. I was there for three hours and my car looked worse than when I dropped it off. Dirt all over the truck door, crumbs in the center panel, dirty seats, and dirty water spots on the outside of the car. I wish I had just detailed it myself instead of sitting in a lobby for three hours with a 1 year old. While the staff was very friendly the the actual detailing was the worst possible. It also looks like the dashboard and center panel has additional scratches now. I wish I could post the photos I took. More

Jamal and Zac went above and beyond to get me the best deal possible and were extremely nice and helpful. Thoroughly enjoyed the experience and highly recommend Dolan Toyota if you're in the market for a deal possible and were extremely nice and helpful. Thoroughly enjoyed the experience and highly recommend Dolan Toyota if you're in the market for a new vehicle. More