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Dolan Toyota
Reno, NV
1,171 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,171 Reviews of Dolan Toyota
May 23, 2020
Excellent service My Highlander 40,000 mile check. My service advisor greeted me on time, advised me about service points, and estimated how long it would take. He ca My Highlander 40,000 mile check. My service advisor greeted me on time, advised me about service points, and estimated how long it would take. He called me when a new part was needed to get my approval. My car was ready, as promised. The Toyota service department was great! More
by Baconini
Employees Worked With
Drew Lopez
May 21, 2020
It was again rediculas to visit. Disappointed. I went for my tire service to get warranty, the cost of warranty tires were more than regular price they give me. my tire service to get warranty, the cost of warranty tires were more than regular price they give me. More
by zekmateen
Employees Worked With
Yareydi Valdovinos
May 16, 2020
Being a first time car buyer of course it’s going to be stressful. I went to a few dealers and felt very pressured but at Dolan Toyota I was treated very well and all my needs were exceeded, on top of that stressful. I went to a few dealers and felt very pressured but at Dolan Toyota I was treated very well and all my needs were exceeded, on top of that I got a great price and APR on my corolla!! Thank you to all that made this a wonderful experience! More
by H.paulina3054
Employees Worked With
Zac Barrett
May 14, 2020
Best Service and Experience Purchased my Tacoma from Dolan Toyota recently. I had a great experience with the help of their great service. No stress, easy to navigate my options. Purchased my Tacoma from Dolan Toyota recently. I had a great experience with the help of their great service. No stress, easy to navigate my options. More
by Trigueros
Employees Worked With
Arturo Martinez, Stevie D,, Zac Barrett
May 12, 2020
Great service, but I was surprised by the lack of social distancing, despite what the website says. Very long wait. Seem to have not increased staff when increasing appointments. distancing, despite what the website says. Very long wait. Seem to have not increased staff when increasing appointments. More
by taystacy
Employees Worked With
Nick Stephens always great.
May 08, 2020
Could not have asked for a better experience during this pandemic. From start to finish, very smooth. Kassie, Austin, and Zac were amazing! Highly recommend! pandemic. From start to finish, very smooth. Kassie, Austin, and Zac were amazing! Highly recommend! More
by brandywalker11
Employees Worked With
Austin Sallaz, Kassandra Moore, Zac Barrett
May 08, 2020
Car Service James set up the servicing of my car and arranged an uber ride for me to return home and back to pick up the car. All the staff that I interacted with James set up the servicing of my car and arranged an uber ride for me to return home and back to pick up the car. All the staff that I interacted with were friendly and courteous. They are taking precautions to avoid the spread of virus. It is a well organized and very efficient service center. More
by annie
Employees Worked With
James
May 06, 2020
I brought my Toyota forerunner in for service, spoke with the sales team about new vehicles. Waylon Tipton and Steve Nadeau Is my sales team. They are the best. I also had contact with the service department the sales team about new vehicles. Waylon Tipton and Steve Nadeau Is my sales team. They are the best. I also had contact with the service department for my service and spoke with one of the ladies about my bill. Received five star service as always. I really appreciate this dealership. More
by John M
Employees Worked With
Steve Nadeau, Waylon Tipton
May 05, 2020
Considering that I have taken my car into the Toyota dealership service department two times in the last 3 months without a fixed car is the majority of the reason for my low rating. The free check engi dealership service department two times in the last 3 months without a fixed car is the majority of the reason for my low rating. The free check engine reading at an auto parts store, did a better job at telling me what the problem was then the mechanic at Toyota. I have taken my car here for years and have never felt like they were just trying to get money out of me until this last service visit. It came down to me spending more money on something that had already been replaced recently before they would consider looking into other problems. Tried to reach out to the service manger with no return call. In their defense it may not be easy to know exactly what the problem was, but they went about it the wrong way. Even though I’m unhappy with the money I spent for a car that isn’t fixed, the customer service was great . I appreciated the extra sanitation r/t covid. I will not be returning for any services. More
by urplejo88
Employees Worked With
Don’t remember
