
Dolan Toyota
Reno, NV
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1,171 Reviews of Dolan Toyota
Excellent service I always experience excellent customer service and workmanship at Dolan Toyota; whether I’m buying a vehicle or servicing Steve and Stan always take c I always experience excellent customer service and workmanship at Dolan Toyota; whether I’m buying a vehicle or servicing Steve and Stan always take care of my needs. More
Extra Step Rav with 27,000; five months out of warranty; brake pad what was defective (metal in pad) making lots of noise. Took in to dealership. They did a ch Rav with 27,000; five months out of warranty; brake pad what was defective (metal in pad) making lots of noise. Took in to dealership. They did a check and agreed but said it was out of warranty and wear parts are not covered. I reminded them I had purchased five Toyotas since 1981 and this would be the last one if this defective part is not covered. They contacted Toyota and went to my side and got the company to agree with a "Good Will One Time Fix". I applaud the dealership in going to bat for me but I am a little disappointed in that the main Toyota company declined to accept their responsibility for something defective and instead made it sound as if they were doing me a favor. The Five Stars are for Dolan Toyota, I give the Toyota company Three Starts More
Superb Experience I have purchased 3 vehicles from Dolan Toyota and they are always amazing! Having an Allstate is a brilliant diversification. Process is quick and p I have purchased 3 vehicles from Dolan Toyota and they are always amazing! Having an Allstate is a brilliant diversification. Process is quick and painless. More
Don't Feel Like Part Of the Family Not been a happy customer since I purchased my vehicle from Dolan. The most recent issue was replacing my tires (after only 25,000 miles). Your servic Not been a happy customer since I purchased my vehicle from Dolan. The most recent issue was replacing my tires (after only 25,000 miles). Your service department rep quoted me a price of $187 per tire for Michlin Defenders. When I tried to set up an appointment I was told that price was a mistake and the new price would be $250. Your service manager would not honor the quoted price and offered me a new price on a Goodyear tire. I didn't accept his offer and bought my new (better) tires at Costco. Recently, I took my Highlander in for it's 30,000 mile checkup. Although the charges were extreme, my experience was satisfactory. More
Got a fair deal. Mason was wonderful. Had or got answers to all our questions. Disappointed in George because even though I was willing and continued to negotiate, Ge Mason was wonderful. Had or got answers to all our questions. Disappointed in George because even though I was willing and continued to negotiate, George wasn’t. I didn’t walk in there whining about the fact that we are retired and on a fixed income, etc. Not your issue!! But George had no problem whining about ‘losing a few hundred dollars!!!!’ Cry me a river!!! I was embarrassed for him. That really is not a positive negotiating tool. More
First time Toyota customer I have given this rating because of the salesman who help walk me through the process of buying and financing a new vehicle. He was very knowledgeabl I have given this rating because of the salesman who help walk me through the process of buying and financing a new vehicle. He was very knowledgeable about the different vehicles and very attentive to my needs. More
Great awesome Leo and Mark were awesome. Everyone there was great to work with going through everything through the process of buying my new vehicle will go back ag Leo and Mark were awesome. Everyone there was great to work with going through everything through the process of buying my new vehicle will go back again . More
Car purchase Steve was very friendly and easy to work with. I just bought a brand new rav4 two weeks ago. However, my wife wanted this car so I traded it in Steve was very friendly and easy to work with. I just bought a brand new rav4 two weeks ago. However, my wife wanted this car so I traded it in for a different color. The process went very smooth however I was disappointed in the additional $2700 I had to pay for the new car with a different color. My own fault . Happy wife happy life ! More
Awesome deals and they are very friendly. There salesmen are very helpful and knowledgeable. CJ is an awesome salesman along with Michael Parker. We are returning customers because of the wa There salesmen are very helpful and knowledgeable. CJ is an awesome salesman along with Michael Parker. We are returning customers because of the way we were treated the first time and the great deal we got. More
Excellent Friendly Sales Staff The entire staff was knowledgeable and was very helpful with all aspects of my purchase. They work together nicely and genuinely try and make your exp The entire staff was knowledgeable and was very helpful with all aspects of my purchase. They work together nicely and genuinely try and make your experience at Dolan Great! Chris Internet, Geoff Sales, Danny Finance and Sarah Delivery Specialist all did an amazing job and making me Happy and Welcome in their store. They helped me get exactly what I was wanting. Great Team, Thank You Dolan Toyota!! :) More