Dolan Toyota

Excellent, once I got past the first service advisor. I had my 2017 Highlander SE in for 12 month service. Making the appointment was seamless, as the Customer Service Scheduler was professional, courteou I had my 2017 Highlander SE in for 12 month service. Making the appointment was seamless, as the Customer Service Scheduler was professional, courteous, and wanted to make sure all my questions and concerns were addressed. I asked the alignment be checked and to have it be included on the work order, At the time of the appointment. the vehicle was less than 12 months old. Upon arrival the following week, I was greeted by Ashley Delerocq, who, in my opinion, could benefit from listening to the customer and not telling the them what cannot be done. I asked to have to have Entune upgraded to the latest software, as it was available on Toyota's website. Otherwise I was going to download it to a USB drive and perform the upgrade myself. She promptly told me it couldn't be done unless the system was not working properly. The fact is, Entune leaves a lot to be desired and perhaps the upgrade my help. I also expressed my concerns about the vehicle being out of alignment, as the steering wheel being off center, and she was quick to tell me it wasn't going to be covered under warranty, even though the appointment was made prior to the 12 month period. The vehicle only has 6K miles. She finished processing the work order. That interaction led me to Drive Manager Chris Pitaro, at which time I expressed my disappointment with Ashely's lackluster "customer" service. He listened intently, assuring me that he would oversee the service work, including the Entune upgrade if available and alignment concerns. Chris contacted me the next day, informing me the Entune system was upgraded and the alignment was indeed off, and was taken care of. I especially want to thank Chris for his professional and courteous customer service. He definitely restored my faith in the dealership. On another note, the shuttle service is great, as well as the drivers, Eddie and Kevin More

Great Experience The purchase of my new car actually was a good and stress free experience. Brandon was a great help in explaining the process and his sales mgr., Vin The purchase of my new car actually was a good and stress free experience. Brandon was a great help in explaining the process and his sales mgr., Vince, was also very positive and easy to work with. I would definitely recommend this dealership. More

My experience with Reno Toyota was the worst I've ever had My experience with Reno Toyota the other day was the worst I've ever had we have been going to you guys for 30 some years. I used a courtesy Van for t My experience with Reno Toyota the other day was the worst I've ever had we have been going to you guys for 30 some years. I used a courtesy Van for the 1st time and it took an hour for them to pick my husband and I will never use a courtesy Van again. More

Great service Rene, she help me she was friendly and very helpful. I was treated very professionally and kindly. I'm very happy with Toyota fixing my vehicle and ke Rene, she help me she was friendly and very helpful. I was treated very professionally and kindly. I'm very happy with Toyota fixing my vehicle and keeping in contact with me as to what is needed. I would recommend to my friends. More

Awesome great customer service We’ve done a couple of deals with drew before so it was an easy choice to go back to Dolan Toyota for our new rav4! Great customer service and they wo We’ve done a couple of deals with drew before so it was an easy choice to go back to Dolan Toyota for our new rav4! Great customer service and they worked with us on getting in our new car. More

Great experience Staff was very fair and knowledgeable. Our sales rep was very pleasant and easy to deal with. we are very pleased with our purchase and would buy ther Staff was very fair and knowledgeable. Our sales rep was very pleasant and easy to deal with. we are very pleased with our purchase and would buy there again. More

First time buyers The whole staff was amazing, everyone I had a chance to talk to was very helpful and professional. Philip was professional would highly recommend this The whole staff was amazing, everyone I had a chance to talk to was very helpful and professional. Philip was professional would highly recommend this man to help anyone out on buying their car from Dolan Toyota. More

Awesome Experience This is my first time going to Dolan Toyota and the experience was fantastic, my service consultant Ashley Declercq was amazing with helping taking ca This is my first time going to Dolan Toyota and the experience was fantastic, my service consultant Ashley Declercq was amazing with helping taking care of my needs with my car. I hope to continue going back to Dolan Toyota and will definitely recommend it to others More

Satisfaction Dolan has always treated me well. By matching deals on tires to discounts on service. The last 2 services I had done required my car to be left ther Dolan has always treated me well. By matching deals on tires to discounts on service. The last 2 services I had done required my car to be left there all day. Dolan gave me a great deal on a rental so I didn’t lose the whole day of planned shopping. More